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See Tickets by Eventim Reviews 

125,764
•
TrustScore 4 out of 5

4.2

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Considering 9,368 reviews, reviewers had a great experience with this company. Customers frequently mention that the purchasing process is extremely smooth, quick, and much more straightforward compared to other major ticketing platforms. People also genuinely appreciate the short waiting times in online queues, alongside the very rapid delivery of their digital tickets straight to their email. However, some customers also noted that having to create an account or deal with unexpected password issues caused unnecessary delays during peak times. A few other people additionally felt frustrated when selected tickets occasionally disappeared from their online baskets or timed out during high-demand events.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the ticket purchasing process quick,... See more

Website

Users describe ambiguous interactions with website, noting that while purchases can be straightforward and... See more

Booking process

Clients share ambiguous opinions on booking process, with many reviewers praising the straightforward, quick... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight a... See more

Service

People report positive experiences with service, highlighting a quick, efficient, and easy booking process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System worked very well, no crashes. The progress indicator in the queue did not say much about my position, so was a matter of waiting it out (which is why I dropped a star). The tickets I wanted wer... See more

Rated 4 out of 5 stars

Easy to book tickets online however a short delay in the tickets being sent to email avoids a five star rating.

Rated 4 out of 5 stars

Easy to navigate the site but would have liked a seating plan and the option to select my own seats.

Rated 4 out of 5 stars

All easy to process apart from running out of time and having to re apply to which l was lucky to get tickets

Company details

  1. Event Ticket Seller
  2. also in
  3. Event Technology Service

Written by the company

See Tickets by EVENTIM successfully sell and deliver over 20 million tickets per year to a wide range of events across the UK. They operate as the official box office for a large number of concerts, theatrical venues and festivals including Glastonbury, SJM Concerts and many more. Over 99.95% of these tickets are delivered well ahead of the event, however See Tickets are not always in control of the delivery timescale for all events. If you have a complaint or a query relating to a specific order please email: trustpilot@seetickets.com

Contact info

4.2

Great

TrustScore 4 out of 5

126K reviews

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4.2

All reviews

(125,764)

13,230 reviews in the last 12 months

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Rated 1 out of 5 stars

No contact team

if you need to get in contact with their customer service team, good luck. the links that i am constantly being directed to just takes me in circles to my order. the contact now link takes me to a french page? i tried emailing eventim who refused to deal with my query due to it being about seetickets despite agreeing they own it. instagram message has been ignored and the phone number on the instagram page just cuts off. they seem to purposefully not want to be contacted.

November 4, 2026
Unprompted review

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