Fake Reviews Sega Reviews 10

On December 12, 2024, I purchased a Sega Toys Homestar Original Black, which stopped functioning within three months (disc rotation and shooting star features failed). I contacted the company on March 9, 2025, under their two-year warranty. On April 22, 2025, they sent three spare rubber bands with vague DIY instructions and inaccurate illustrations, claiming a snapped band was the issue. My inspection and photos confirmed the band was intact, indicating a motor or electrical defect. So far they refused a refund or replacement and insisted I fix it myself. Bottom line: Selling a product that breaks down so quickly and expecting customers to perform complex repairs violates consumer rights.

Be careful! They take money and don’t send anything. SCAM

Do not trust them!
The costumer service is horrible. I wish i had seen these comments earlier. The delivery was delayed, by the time it came i was abroad thus exceeding the 14 days return. I tried to arrange a return but either they honestly do not speak English or they try to scam you. After 20 emails explaining the situation emails i have received include and i quote exactly word per word:

'Thank you very much for your message. Yes, but it has been terrible.'

'Thank you very much for your message. You wrote terrible. No me'

'Thank you very much for your message. Yes, we treat English for you .CAn U write us u quastionz, pleaze !'

Needless to say i was speaking English and did try to explain what had happened again and again. I even suggested using google translate but to no end. I feel scammed.

Their don't honour their warranty and their homestar flux breaks right on the 2 year mark. Good luck getting them to replace anything. Terrible customer service

Ordered a Sega Homestar Flux for my son for Christmas on 14/12/2023 - site advertised arrival in time for Christmas. They did not even ship until 20th December and has been sat in Export parcel center in Germany ever since. When I contacted them to explain my dissapointment that my son's christmas present would not be here in time... they gave an extremely sarcastic and cynical response saying they were also dissapointed at 'DHL's delay in the UK', maybe if they actually checked my tracking they would notice it hadn't even arrived in the UK yet because they didn't even post it for the best part of a week. Try and explain to a young boy why Santa missed his house this Christmas.

First, the support is useless and I was really in doubt if I was talking to a human or not. They would just “thank me for my message” and not give any useful information related to my issue. After the product returned to sender initially (and I still don’t know why, never got a proper explanation), the item finally arrived after almost a month after the original order and it was a used product! It was dirty, missing the included discs and manual. In the end I just stopped contacting them and accepted that this is a scam site.

They don't have support personnel at all to answer phones. They are not solution oriented via e-mail the person I am in touch is just argues with me on a typo rather than try to fix it. The conversation goes like you did no you did it. Obviously they have no policy for user support or even under stand what support means.

Bought the Sega Homestar Flux from them. Item arrived in 5 days. They didn't send out a email that the item had shipped till the 4th day. I would recommend.