sehgalmotors.pk Reviews 18

Reply from sehgalmotors.pk

5 days ago

Thank you for your feedback. We genuinely regret that the product did not meet your expectations.

We would like to clarify that this product comes in multiple variants, including a standard version and a higher-end premium Type R style option. The selected variant, images, and pricing are clearly displayed on the website before purchase so customers can choose according to their preference and budget.

That said, customer satisfaction is extremely important to us. We offer a 7-day return and exchange policy, and if you would like, our team can still help arrange an exchange to the premium variant or suggest a better option according to your expectations.

As a goodwill gesture, we would also like to offer you a complimentary car perfume on your next order or exchange.

Please share your order details with our support team. We would truly appreciate the opportunity to make this right and improve your experience with SehgalMotors.PK.

Reply from sehgalmotors.pk

5 days ago

We are sorry to see that you were unhappy with your experience. However, this review does not contain any order details, product information, or explanation that would help us understand or verify the issue.

At SehgalMotors.PK, we always encourage customers to contact our support team so problems can be resolved properly through our return, exchange, or support process.

We would genuinely like to help. Please share your order number or contact our customer support team so we can investigate the matter and assist you accordingly. As a goodwill gesture, we would also be happy to offer you a complimentary car perfume if you reconnect with us and allow us the opportunity to resolve the concern.

Reply from sehgalmotors.pk

5 days ago

We are sorry to hear that the product did not match your expectations.

At SehgalMotors.PK, we always try to display product images and descriptions as accurately as possible. However, in some categories, slight differences in packaging, shade, branding, or design revisions from manufacturers can occur depending on stock batches and vehicle variants.

We also maintain a 7-day return and exchange policy specifically to support customers in situations where they are not satisfied with the received item. If you contact our support team with your order details, we would be happy to review the matter and help arrange a suitable solution.

As a goodwill gesture, we would also like to offer you a complimentary car perfume and the opportunity to improve your experience with us.

Reply from sehgalmotors.pk

5 days ago

We are sorry to hear about your experience and understand your disappointment.

Side shades/rain visors are vehicle-specific accessories and proper fitting can sometimes depend on installation technique, alignment, and handling during installation. In some cases, pressure during shipping or improper fitting can also slightly affect the shape of flexible metal-supported shades.

That said, we always encourage customers to contact our support team immediately if there is any issue upon receiving the parcel. We maintain a 7-day return and exchange policy so concerns like damaged, bent, or unsatisfactory items can be resolved quickly and fairly.

Please share your order details with our support team so we can review the matter properly. As a goodwill gesture, we would also be happy to offer you a complimentary car perfume and assist in finding a suitable solution for you.

Reply from sehgalmotors.pk

5 days ago

We are sorry to hear that the product did not meet your expectations.

We would like to clarify that SehgalMotors.PK offers a very wide range of microfiber towels, including multiple quality levels, GSM variants, sizes, and price categories designed for different customer needs and budgets. Some are basic budget-use cloths, while others are premium detailing-grade microfiber towels for professional use.

The selected product’s specifications, images, and pricing are displayed on the website so customers can choose according to their requirement and expected quality level.

That said, customer satisfaction remains important to us. We also maintain a 7-day return and exchange policy, and our support team is always available to guide customers toward a more suitable premium variant if needed.

Please contact our support team with your order details. As a goodwill gesture, we would also be happy to offer you a complimentary car perfume and help improve your experience with us.

Reply from sehgalmotors.pk

5 days ago

We are sorry to read this feedback. However, after reviewing our records, we have been unable to verify the details mentioned in this review.

At SehgalMotors.PK, damaged or defective products reported within our policy period are regularly handled through return, replacement, or support procedures. We also maintain active customer support channels across phone, WhatsApp, and social media to assist customers in resolving genuine issues.

The claims made in this review appear incomplete and do not include any order number, product details, or support ticket reference that would allow us to properly investigate the matter.

We request the reviewer to please contact our support team with complete order details so the case can be verified and resolved fairly. If there has been any genuine inconvenience, we would still be willing to review the matter again and offer assistance accordingly.

Reply from sehgalmotors.pk

5 days ago

We are sorry for the inconvenience caused regarding the delivery.

We would like to clarify that deliveries are handled through third-party courier and logistics partners such as Leopard, PostEx, and Call Courier. While we dispatch orders on time from our side and actively follow up on shipments, delivery timelines and rider communication are unfortunately dependent on the courier network operating in the customer’s area.

In Pakistan, courier delays and failed communication can occasionally occur, especially during high-load periods, weather disruptions, or regional delivery limitations. However, we still try our best to assist customers by coordinating with the courier companies whenever issues are reported.

Please share your order details with our support team so we can properly check the shipment status and assist you further. As a goodwill gesture, we would also be happy to offer you a complimentary car perfume and improve your experience with SehgalMotors.PK.

Reply from sehgalmotors.pk

5 days ago

We are sorry to hear that you were unhappy with the experience at our Faisalabad branch.

During busy hours, our installation teams often manage multiple vehicles simultaneously in order to reduce overall customer waiting times and accommodate all appointments as efficiently as possible. In many cases, this approach helps ensure that customers are attended to earlier rather than making each customer wait several additional hours before work begins.

That said, we understand that some customers may prefer a one-by-one dedicated workflow, especially for larger invoices or detailed installations, and we appreciate the feedback regarding service flow and waiting time.

Customer satisfaction remains important to us, and we will share your concern with branch management for further review and service improvement. We would also welcome the opportunity to reconnect with you and improve your experience. As a goodwill gesture, we would be happy to offer you a complimentary car perfume as well.

Reply from sehgalmotors.pk

5 days ago

Thank you for your feedback. We are sorry to hear that you were not satisfied with your recent experience.

At SehgalMotors.PK, our policies are designed to maintain fairness and transparency for both customers and the business. Due to the nature of e-commerce and aftermarket automotive products, certain policies regarding returns, exchanges, installations, and claims are necessary to protect against misuse, damaged returns, incorrect installations, and fraudulent activities that unfortunately do exist within the market.

However, these policies are clearly communicated before purchase, and customers always have the choice to review product details, terms, and support procedures before placing an order.

At the same time, we continuously try to balance customer convenience with operational fairness, and we genuinely value constructive feedback that helps us improve further.

We would still appreciate the opportunity to understand your concern in more detail. Please feel free to contact our support team with your order information so we can review the matter properly and assist wherever possible.

Reply from sehgalmotors.pk

5 days ago

We are sorry to hear about the issue you faced with the coolant bottle.

Plastic automotive containers and liquid-related items can occasionally get damaged during courier handling or transit pressure, which unfortunately is outside direct seller control once the parcel is handed over to the logistics company.

However, whenever such genuine transit damage cases are reported properly, we do try our best to assist customers with replacement support and resolution procedures. Customer satisfaction remains important to us, and damaging experiences during delivery are never something we want for our customers.

Please contact our support team with your order details and parcel pictures if not already shared so the matter can be reviewed properly. We would still appreciate the opportunity to assist you further and improve your experience with SehgalMotors.PK.

Reply from sehgalmotors.pk

5 days ago

We are sorry to see that you were disappointed. However, this review does not include any order details, product information, branch reference, or explanation that would allow us to understand or verify the concern being mentioned.

At SehgalMotors.PK, we always encourage customers to contact our support team directly so issues can be properly investigated and resolved rather than remaining unclear.

We would genuinely like the opportunity to assist you. Please share your order details or contact our customer support team so the matter can be reviewed fairly and appropriately.