Seiko UK Ltd Reviews 

Michelle in customer services was outstanding, i tried to alter my sons rather expensive presage watch and lost the collars, tried a few jewelers but to no avail, in a bit of a panic emailed Seiko and Michelle sorted no questions asked about receipts, warranty etc all Michelle requested was digits off the case so as to ensure correct collars were sent, which they were
Fantastic service

Excellent service
I had lost the manual for an LCD watch from 1977 and couldn’t find anywhere what battery was needed. I requested the information and after a few emails, Michelle in customer services came back very quickly with a pdf of the manual and battery required. Thanks again for excellent support, battery now ordered.

Not only passed all expectations but extremely polite and helpful staff. Kept me updated through the whole process, went above & beyond which most companies won't. I would urge anyone who is purchasing a new watch no mater of cost buy SEIKO watch engineering at its best.

Needed my lovely automatic alpiniste serviced as it was gaining several minutes per week. I posted it to Seiko, they did the necessary fairly quickly and it’s now accurate to within a few seconds a week. I know a quartz does all of this better, but it’s not the same, is it. There is something ‘alive’ about a timepiece that is just ever so slightly out, it makes you care for it a little more. Anyway, servicing by Seiko is a touch more expensive than a high street dealer or web merchant, but you know they know what their doing and it’s worth they extra for the quality.

I cannot fault the service from this company. The parts needed to repair my watch were not available but they kept me informed every step of the way. Superb service and a new watch

Have a 50 year old seiko divers watch which needed the rare strap pins repaired. Superb treatment by Beverley in customer services who got my watch back to working order.

My Lorus watch is forty years old and the rear gasket has deteriorated. The manufacturer no longer carries spare parts so I have had to retire it. My son has bought me a new Lorus watch as a replacement and I’m happy to say it’s a perfect birthday present.

had a sieko for years fantastic divers watch . a few years later bought a orange monster , what pile of crap . OK benefit of the doubt tried again and bought a pepsi kenetic , only to find out in another couple of years I have to spend £170 on a capacitor . that's me done with sieko.

My 1st Seiko 'watch' and subsequently my 1st experience with Seiko the brand.

Fantastic!

My first Calls to Seiko were answered by knowledgeable and friendly UK based staff. Then a few days later a mix-up with the Delivery (my fault) - was promptly and courteously resolved by Lawrence.

A Very Good Experience. Oh, and a lovely Watch, by the way.

Thanks to All at Maidenhead office.

Beverley didn’t dvs great support and I have special thanks for his time and attention.

Speedy uncomplicated service off the highest standards, to have had two problems with getting a watch I would normally be very angry and upset but I have faith and enjoy the level of help given by all at this company. Especially I must say from customer service lady Beverly many thanks I look forward to receiving my watch

My new Seiko Prospex Divers watch runs 30 min fast per day
I have taken it back to Seiko service center 4 times yet they cannot repair it and will not replace it

I sent in my grand seiko for service and although you have skeptical thoughts on how they are going to treat my baby I could not have been more wrong, brilliant communication (thanks Hazel) and absolutely outstanding craftsmanship, you can tell they take extreme pleasure on working on these pieces of art,
if you havent got a grand seiko yet then i advise you to get one, when service time is due then send it to the great team at seiko uk! thanks again team for the exellent service, you are all a credit to seiko uk!

Seiko were excellent from first call to after sales. Watch repaired and returned in very good time. Very easy to contact, they explained in detail what needed doing. Highly recommended with a 5* service.

If like me you appreciate real personal customer service This is it. Thank you Team Seiko for caring for a well valued Seiko time piece. Again Thank you

A fast reply with all of my questions answered thank you.
Well done and kind regards, Nigel.

Warranty was not honoured. Bought a Willard from an AD in November 21.

Wore the watch like a normal human and did not drop it. Developed an issue with running fast and the rep at the AD said it was covered by warranty not to worry.

Sent off to Seiko via AD and lo and behold I had apparently knocked it and the balancing spring was out (this in my view is unprovable, my word against theirs). Required full service with no discourse. My AD refused to let me talk directly to Seiko. Service cost me £300.

Appalling service, was planning to get a Grand Seiko but no way with this experience.

Essentially I feel as if by wearing my watch I invalidated my warranty. If I kept it in box it may have been ok.

Returned my seiko divers watch under the two year warranty as it was gaining time two to three minutes a week.
Was returned to me within three weeks working perfectly and keeping excellent time.
Very pleased with this service and will in future send all my Seiko watches there .

Absolutely amazing cant thank them enough means so much to me amazing amazing amazing

I recoursed to Seiko, as the original Vendor of the watch required an absurd amount of money to send an automatic (self-winding) anaologue wrist watch for a service where the mechanism had clearly jammed. The watch has a significant virtual value to me as it is a replacement for a 21st Birthday gift some 40 years ago which had literally been worn to death over those 40 years.

Having made a request to Seiko UK to intervene, they actually contacted me directly and having agreed that the instrument had been stored correctly and although hardly worn, should not have seised the way it had.

They sent me a pre-paid tracking label and special delivery. Confirmed receipt of the instrument and the time expected to return the instrument and once completed a further e-mail to confirm that the maintenance was complete, and as an act of good faith/will would not be charging for the cost of the cleaning nor conveyance costs.

All documentation correctly filed including proforma invoice and 100% Credit Note in compliance with accountancy protocol,

So respectable and trustworthy, and able to comply with sensible time frames. It would appear that working directly with SEIKO Customer Services as opposed to watch dealer a more reliable course to securing good service. Most importantly that I was kept informed of the stages the instrurment was at and its final return to my hands.