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Seinestore Reviews 1

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TrustScore 3.5 out of 5

3.4

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3.4

Average

TrustScore 3.5 out of 5

1 review

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Rated 3 out of 5 stars

Defective cordless car vacuum and unsatisfactory refund experience

Recently, I bought a cordless Car Vacuum High Power 13000Pa/30AW and it smoked when first turned on, so it completely malfunctioned. I reported the issue and told customer service in an email that this was a serious issue. Since it's a defective product, I believe a full refund or a replacement should be justified; yet the reply was to only refund half without further explanation. So be aware & this is not recommended.

I reported this issue to your customer service several times. Kayee is the second representative I talked to. She promised to provide the second half refund on Nov 13, 2025, 16:43 email; yet it did not happen. Then I emailed her to follow up on 11/19 & 11/23 at 7:01 AM respectively, but have not received a reply from her yet. Please check my Order #RUV9720 customer service email threads. (Second update on 11/25/2025)

After two more follow up emails, the second half refund is finally in.

January 27, 2026

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