Select Auto Protect Reviews 407

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers had a great experience with this company. Customers are really happy with the staff, finding them helpful, professional, and knowledgeable. Many people appreciate the fair pricing and the excellent customer service they received, often highlighting that the process was smooth with no hidden costs. However, some customers also noted issues with the service and warranty claims. A few people experienced denials of coverage, with some mentioning difficulties in communication and slow authorization processes, leading to extended wait times for repairs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism and helpfulness. Customers... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the quick... See more

Warranty

Users describe ambiguous interactions with warranty. Many customers express significant dissatisfaction,... See more

Price

Reviewers mention positive feedback about price. Many customers found the pricing to be fair, reasonable, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted helpful and responsive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I signed up with Select Auto Protect, because my dealer was really screwing around. Well, the Sales Manager at the dealer just called and gave me the same price as SAP so decided to go with them. I ex... See more

Rated 4 out of 5 stars

Very fair price and did not balk at the discount advertisement I found online. Took repeated emails to connect as I was trying to avoid 'sales calls'. Was not made aware of the 1,000 mile or 30-day... See more

Rated 5 out of 5 stars

Mr. Russo was very professional and answered all my questions quickly. He really made the process easy. The real test is going to come when I actually have a claim- until then all I have to go by is... See more

Rated 5 out of 5 stars

Previously purchased an Extended Warranty for my vehicle through Select Auto Protect and decided to try them again for a Warranty on my wife’s vehicle. I dealt with Eric Russo and he could not have b... See more


Company details

  1. #8 of 9 best companies in Auto Market
  2. #37 of 41 best companies in Auto Insurance Agency
  3. #15 of 19 best companies in Auto Parts Market
  4. #105 of 113 best companies in Insurance Agency

Written by the company

Select Auto Protect specializes in providing car warranties to protect our customers against the high costs of unexpected repairs. We offer a variety of coverage options to suit the needs of different car owners, including comprehensive coverage and limited coverage plans. Our team of experienced professionals is dedicated to providing excellent customer service and helping our customers find the right car warranty for their needs. In addition to our competitive pricing and flexible coverage options, we also offer additional benefits to our customers, such as 24/7 roadside assistance and rental car reimbursement. We are committed to helping our customers keep their vehicles on the road and minimizing the stress and costs associated with unexpected repairs. Whether you're a new car owner or have been driving for years, we have a car warranty option that can provide the protection you need. Contact us today to learn more and get a quote for your car warranty.


Contact info

3.8

Great

TrustScore 4 out of 5

407 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

More like select Auto Fraud

More like select Auto Fraud. Don’t buy policy from then for your own benefit. They run scam in the name of warranty services. I got tricked into buying car warranty from them. Just a year later I sold my car and asked for refund. They said I am charged 100$ a month as some industry practice and my refund was just 20% of the total amount. Even that amount has not been paid to me. I have been chasing since 2 months.

November 12, 2024
Unprompted review
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Rated 1 out of 5 stars

Misinformation

I paid $1950.00 for an extended warranty, 5 years or 40,000 miles. I was told that if I sold the car or cancelled the warranty I will be reimbursed on a pro rated basis. After 22 months and ~10,000 miles I sold the car and called for a refund. There was no refund because after 30 days they were charging a standard rate of $100.00 per day, meaning that my prorated refund would have only be good for 20 months. The person that sold me the warranty told me that I could cancel at any time before the time or the mileage expired, obviously a lie. I'm glad that I decided to wait for my "refund" before paying for an extended warranty for the car that I bought. NEVER AGAIN. I'm going to contact the BBB.
Select Auto Protect currently holds an F rating with the BBB and is not accredited by the platform. The profile lists 19 complaints closed in the last three years, with 13 of those complaints closed within the last 12 months.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Joe Garcia

Joe Garcia was very helpful...
A. for me in making the right decision
B. Was there to answer my questions!

November 7, 2024
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Rated 1 out of 5 stars

very unsatisfied customer…

I have had a policy with select auto protect warranty company for approx 1yr. Everything about this company is very misleading, My vehicle has broken down three times now, with the first time over $10,000 in charges the second time was over $5000 and now again, no bill yet. But this company has not honored anything......Have called numerous times just to be put on hold or just no answer, this has been the same with my mechanic who cannot get through. BEWARE OF THIS COMPANY.

October 24, 2024
Unprompted review
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Rated 1 out of 5 stars

This company is a SCAM

This company is a SCAM! Agent told me my a/c would be replaced when it stopped working after the waiting period, I waited a year until it was not working and Select Auto Protect turned down the claim because it was A PRE-EXISTING CONDITION! Heard of that in the Medical field but of course it was pre-existing but they said they would fix it when I was sold the policy.
DO NOT BUY A POLICY FROM SELECT AUTO PROTECT!!

September 16, 2024
Unprompted review
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Rated 1 out of 5 stars

This is a fraudulent operation.

This is a fraudulent operation that purports to sell auto warranties; They take $3000 to $5000 for a warranty, then pay a small number of low dollar claims each year to pretend to be legitimate. They deny all other valid, allowable claims which is scary since a denied but valid claim like brakes, may leave the warranty holder at great risk of an accident or death. The evil coward owner of this organization is Jon K, Davis. Select Auto Protect has no office and is entirely virtual They only have two staff: Jon and his wife Elisa Their online reviews are all fake; the only credible reviews are in Better Business Bureau. The BBB reviews are scathing testimonies against Select Auto Protect. I called Mr. Davis and asked if I could check on the status of my claim filed for my vehicle over five months ago. He responded by saying that he has "Never Heard of Select Auto Protect". A few moments later he changed his outrageous lie by stating that he pulled up my claim on his computer. Toward the end of our conversation, he said that he is putting his cell on speaker and asking his staff to listen to our conversation but Davis does not have any staff. The Davis "corporation" [Select Auto Protect, Inc.] has no officers, no directors, no stock and does no business at all. These are characteristics of a "Shell Corporation", favored by organized crime. A free recorded judgment against Select Auto Protect is available upon request. Call 760.201.5111

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

Excellent customer service and professionalism. Knowledgeable, helpful and answered all my questions and concerns. Thank you.

September 19, 2024
Rated 3 out of 5 stars

Call centers?

Call centers? It seemed pushy. I told them that the movers were there that I had to go. They didn’t want to let me do what I had to do. Made me very nervous.

September 15, 2024

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