Select Saunas did an excellent job. My sauna was delivered exactly when they said it would be. Assembly was real easy, and when I had a few questions they answered them quickly. I definitely recommend... See more
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The sauna is exactly as I expected. I had to get a very small one because of space limitations, but it does the trick. Customer service has been top-notch. They’ve answered my questions and solved a c... See more
Company replied
The size of this 1-2 person elite is perfect for in-home use. Definitely a one person sauna, but more roomy than some of the “little box saunas” you see out there. Both myself and my teenage daughter... See more
Company replied
The lack of response is astounding. No live chat, returned emails, or phone calls. It’s quite unsettling when many customers are spending in excess of $10K on their purchase with no idea if and whe... See more
Company replied
Company details
- #2 of 11 best companies in Garden Furniture Shop
- #13 of 32 best companies in Outdoor Furniture Store
- #8 of 11 best companies in Sauna
- #10 of 15 best companies in Sauna Store
Written by the company
Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Contact info
312 West 2nd St. #3439, 82601, Casper, United States
- +1 (866) 698-6690
- sales@selectsaunas.com
- selectsaunas.com
4.4
Excellent
237 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Couldn’t be happier!
After spending quite some time scouting different options for a barrel sauna, we kept coming back to the Almost Heaven Audra. We were the happiest with Select Sauna's service and price, so we ended up going with them. We are still in the honeymoon phase with our new Audra sauna, but we couldn't be happier.
Having experienced a wide variety of saunas in Sweden and Finland last fall, we learned we wanted a sauna made from cedarwood and one with a large electric heater. We like the look of the barrel sauna and the porch is a plus. Despite the elitist hate, the barrel undoubtedly provides a nice enough sauna experience. Also, the cedarwood smells incredible. We hooked up the sauna about three weeks ago and have used it nearly every day since, and our kids (ages 7 and 9) are loving it just as much as we are!
The delivery was ahead of schedule, and the sauna itself is flawless – solid construction, intuitive assembly, and so easy to use with the Spirit with WiFi. It’s honestly changed our lives, creating many much more enjoyable evenings. We couldn’t be more pleased with our choice.
February 17, 2025
Reply from Select Saunas
Hi Paul,
Thank you for your thoughtful review! It’s great to hear that the Almost Heaven Audra met all your expectations. Barrel saunas definitely have their charm, and we’re glad you’re enjoying it despite the skeptics! Sounds like it’s already become a big part of your family’s routine. There's nothing better than relaxing in a sauna after a long day.
Alex
Salt Spheres: Avoidance of return and refund customer process
Waiting for almost a week to get a return for a sauna accessory is excessive. It's still not happening. Alex is not responding promptly and should issue the return and refund for a misleading product as soon as possible. Not thrilled with this customer service, but apparently that's par for the course from reading these other reviews.
Editing added notes for Alex: Alex, the return process should not include suspicious language that makes the customer feel like you will see if the vendor "approves" of the reason for the return. The product description and photography is indeed misleading and does not represent the actual TINY product that was received. Waiting for an RMA based on your communications with a 3rd party vendor does not make sense for a sauna accessory item like this. This product needs to be returned with a full refund, end of story. I don't understand how your company is treating customers so badly and acting as if their experience with poor products is their problem, not yours.
February 7, 2025
Unprompted review
Reply from Select Saunas
Hi Jen,
We're genuinely confused by your review. You have received responses to your emails. Your most recent message was sent outside our business hours, so it's unreasonable to expect an immediate reply.
Additionally, your return is not being delayed on our end. As we've already explained, we are waiting for an RMA from our supplier, which is standard procedure. We cannot process a return without following the correct steps, and we will update you as soon as we have confirmation. I made this clear in my last email.
Lastly, you claim the product is "misleading," yet this same item has been sold to many customers without issue. We would be happy to investigate if there were a genuine problem, but the limited information you provided, such as using your thumb as a size reference, doesn't give us much to work with.
For the record, we make a point to keep all reviews visible, even when they contain inaccurate information, such as in this case. We believe in transparency, and we trust that future customers will see the full context of this situation.
We are handling your return appropriately and within a reasonable timeframe. The size of the item does not impact the process. We will be in touch with you as soon as we hear back from our supplier, as we mentioned.
Edited for Jen's updated review:
We have been upfront and honest throughout this process, and we do not use “suspicious” language. As we’ve clearly stated, returns must go through our supplier. We do not have a warehouse, so we cannot accept a return without going through them. Additionally, your claim that we are being unresponsive is simply dishonest. You have received timely replies, including a response to your live chat inquiry today.
Regarding the product, no other customers have reported issues with its size or description. When we asked for a proper measurement, you provided an unhelpful photo using your thumb as a reference, making it difficult to assess your claim. Despite this, we initiated the return process and are waiting for the supplier’s instructions. You may not like the process, but that does not mean you get to bypass it.
We stand by our fair policies and transparent customer service. If you are serious about resolving this, we suggest waiting for the return instructions, as we have already explained.
Alex
Customer service was great
Emailing customer service was great. I had issues with the shipment from third party, but all parts looks good.
As of right now it is still in garage waiting for better weather and son to show up to assemble it.
Thanks
January 30, 2025
Reply from Select Saunas
Hi Matthew,
Thanks for the positive feedback! You picked a great sauna, and I'm certain you're going to love it once you have a chance to assemble. If you need anything else, you're welcome to reach out again!
Alex
Alex the salesman was fantastic
Alex the salesman was fantastic. He was very responsive to my calls
January 30, 2025
Reply from Select Saunas
Hi Douglas,
We appreciate your review, and I'm happy to have assisted! I hope you enjoy the sauna for years to come!
Alex
We asked to lock in a price…
We asked to lock in a price on Black Friday with a small deposit, to take delivery in January. No problem at all and we've set up our sauna now. Perfect addition to the snowy GR winter.
February 13, 2025
Reply from Select Saunas
Hi Izabella,
Glad we could assist you with this! Enjoy your sauna this winter - it’s the perfect way to stay warm in the snow.
Alex
Reply from Select Saunas
Hi,
Thanks for your review! If you need anything else, you know where to find us!
Alex
Very happy with this company.
Very happy with this company. They are so helpful with answering my questions even now that I'm in the process of building the sauna. Quick and professional responses. Bought an Allegheny sauna and I am very happy with my purchase.
February 10, 2025
Reply from Select Saunas
Hi Lia,
We really appreciate your feedback! The Allegheny is a fantastic choice, and we’re sure you’ll enjoy it for years to come. If you ever need anything, we’re just a message away. Happy sauna building!
Alex
Excellent
We were wary of buying "sight unseen" however this proved unnecessary. Overall a great company and product.
February 7, 2025
Reply from Select Saunas
Hi Nico,
We completely understand the hesitation with online purchases, and we’re so glad we could put your worries to rest. Enjoy your new sauna!
Alex
Top-notch experience from start to finish
Absolutely top-notch. Delivery was perfectly coordinated, assembly instructions were crystal clear. Expectations were set accurately by Alex. Sauna took a few weeks to arrive. The final product is gorgeous. Electrical is fairly simple if you've got some knowledge. If you can do it yourself, you'll save a ton.
February 6, 2025
Reply from Select Saunas
Hi Freya,
Thank you for your great review! We're happy to hear that we met your expectations and that you’re loving your sauna. Enjoy the relaxation!
Alex
It came timely
It came timely, love the sauna have used it every day since it arrived!
January 21, 2025
Reply from Select Saunas
Hi Kat,
Glad to hear you're loving your sauna! Enjoy every relaxing session, and thanks for your review!
Alex
Reply from Select Saunas
Hi Kole,
We appreciate the kind words! If you ever need anything else, don’t hesitate to reach out!
Alex
Non responsive after purchase, encountered multiply issues
I regret to share my negative experience with Select Saunas company and their Sauna Life model with Huum heater. After purchasing, the company was unresponsive, making it challenging to get assistance when needed.
There were significant delays with the delivery—three weeks in total. The delivery company rescheduled three times and eventually canceled, citing that the package was too heavy for their capacity.
Once we finally received the sauna, my husband and his friend, both very capable individuals, struggled with the assembly for five days. They noted that they had never encountered such unclear instructions. After completing the assembly, we discovered that several electrical parts were missing, making the sauna unsafe to use. While it heats up, it doesn't turn off, which is alarming. A certified electrician spent eight hours trying to resolve the electrical issues and was equally baffled by the instructions.
I reached out to the company via email, phone, and messages six days ago regarding the missing pieces but have not received any response. I now have a $10,000 sauna that I cannot use. The panel is overheating, causing damage to the surrounding wood, and there’s an alert indicating a safety failure due to a missing sensor. To turn off the sauna, I have to use the circuit breaker in the garage.
I strongly advise considering other companies for such a luxury product. Customers deserve much better support and attention.
January 19, 2025
Unprompted review
Reply from Select Saunas
Hi Helena,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to address your concerns in detail.
First, we’d like to clarify that during the time of your purchase and initial inquiries, we were in the middle of our busiest season, including Black Friday and the subsequent days. While we were inundated with calls and messages, we made every effort to respond within a couple of days. We understand your frustration, but it’s not accurate to say we were unresponsive, we’ve consistently strived to assist you as quickly as possible given the circumstances and resources available to us as a small team.
Regarding the delivery delays, we fully acknowledge that this process did not go as smoothly as it should have. The freight company rescheduled multiple times, and while they’ve successfully handled thousands of sauna shipments in the past, their refusal to deliver due to the package's weight was highly unusual. We regret the inconvenience caused by this situation and worked diligently with our supplier to ensure the sauna eventually arrived.
Our supplier informed us that they were in direct communication with you during the delivery issues. If this wasn’t your experience, we sincerely apologize, it was our understanding that they were assisting you.
As for the missing components and electrical issues, we are actively working to resolve these matters for you. We agree that any missing components, such as a sensor, should have prevented setup until resolved for safety reasons. We communicated this to you and are in the process of addressing it.
Regarding your mention of a six-day response time, we would like to clarify the timeline. Your initial messages were sent over the weekend, and the following Monday was a federal holiday. While we missed your follow-up upon returning, it was an oversight amidst high volumes of requests. We sincerely apologize for this but feel that calling it a six-day delay is somewhat misleading.
We understand how disappointing this experience has been, and we are committed to resolving the remaining issues promptly. Customer satisfaction is our top priority, and we will continue working to make things right for you.
Alex
I couldn’t be more pleased
From the start, Alex and Christopher were incredibly helpful, providing knowledgeable answer to all my inquiries–I had quite a few doubts and questions regarding electricals and installation. The delivery process I was most worried, but alas it went smoothly. The assembly instructions were very easy to follow. The finished product looks absolutely stunning. Highly recommend Almost Heaven and Select Saunas!
January 23, 2025
Reply from Select Saunas
Hi Damien,
Thank you for your wonderful review! Christoffer and I are so glad we could assist with your questions and make the process smooth for you.
We truly appreciate your recommendation and look forward to helping you again if needed!
Alex
What an incredible experience!
After some research, my wife and I decided to invest in a sauna and came across Select Saunas. From the very start, the customer service provided by Alex was exceptional—he made everything easy and was always accommodating. The website was user-friendly for customizing our sauna, and the company kept us informed throughout the process, always maintaining a positive attitude.
One important note: pay attention to the delivery guidelines. The sauna will be dropped off at the roadside, so plan ahead for how to move it to your desired location. In our case, we had to unpack the sauna piece by piece at our driveway, to then carry it into our backyard.
January 20, 2025
Reply from Select Saunas
Hi John,
Thank you so much for your kind review! It was a pleasure assisting you and your wife throughout this process.
If you need further assistance with anything in the future, don’t hesitate to reach out. Wishing you many relaxing moments in your new sauna!
Alex
Quick delivery
January 3, 2025
Reply from Select Saunas
Hi Deane,
Thank you for your feedback, we're thrilled to hear that your order arrived quickly!
Alex
Great hot tub
Great hot tub, I have the wood fired S4N and it heats up much quicker than anticipated. The customer service was excellent too.
January 16, 2025
Reply from Select Saunas
Hi Eva,
Thanks for your review, and we're glad to hear you're loving the S4N! It really is a beautiful hot tub!
Alex
Do Not Purchase from Select Sauna
Do not purchase from Select Sauna!
Purchased a Sauna from Select Sauna and started having issues from the outset.
Shipping was delayed with no updates or communication. When I reached out there was a 3-day delay in their response.
I purchased the Almost Heaven Titan Sauna. Quality of the sauna is not good. The design of the unit allows for gaps where there is heat loss all over the unit. The lighting is only provided on 5-6' section of the backrest. The glass on the front of the sauna doesn't line up or close tightly which leads to additional heat loss. The benches will barely handle 250lbs, so even though it's designed to be a 6 person sauna you won't be able to accommodate more than 3 adults at one time. I'm concerned the benches may end up breaking due to poor design and quality of material.
When I reached out to Select Sauna to discuss my concerns they simply said, "Here's the number for the manufacturer, you will need to contact them for any issues you may have." They do not stand behind the products they sell, and more importantly they don't value their customers, but instead pass the buck to others.
January 15, 2025
Unprompted review
Reply from Select Saunas
Hi Shane,
We take all feedback seriously and strive to provide exceptional service to every customer, as demonstrated by the many positive reviews we consistently receive. However, your review misrepresents the situation, and we would like to take a moment to clarify.
You reached out with concerns on December 6th, and we responded within hours of your message, not the three days you claim. We have the message history to verify this. Your sauna was shipped within the standard timeframe, with an ETA provided approximately one week after your order was placed. This is the usual amount of time it takes before we have a solid ETA, and there was no unexplained delay. If you were unhappy with the ETA at this time, you had plenty of time to cancel your order.
The Almost Heaven Titan is a high-quality sauna backed by us, as well as Almost Heaven directly. Minor adjustments during assembly can occasionally be required, so we directed you to Almost Heaven for specialized technical support. This is standard practice, as the manufacturer has the expertise and resources to assist promptly with technical matters beyond our immediate scope as a retailer.
We made every effort to assist you promptly and respectfully, offering to facilitate communication with the manufacturer if you preferred us to handle the process, despite it being a longer resolution path. We stand behind the quality of the products we sell and our commitment to excellent service.
Alex
Their honesty and transparency
We ordered a Golden Design Visby hybrid sauna. Spoke with their team before and they made us aware it was out of stock and there was a 5 week lead time. We decided to place the order and Select Sauna kept us updated about once every 10 days with the ETA. Sure enough shipped after about 5 wks. Great service enjoying the sauna daily. Thank you.
January 15, 2025
Reply from Select Saunas
Hi Craig,
Thank you for sharing your experience!
It’s wonderful to hear you're enjoying your Visby, that’s exactly what we love to hear.
Wishing you many years of health, relaxation, and wellness in your sauna.
Alex
The process of purchasing the sauna to…
The process of purchasing the sauna to delivery and customer service was exceptional.
December 19, 2024
Reply from Select Saunas
Hi Mark,
Thanks for your review, we're glad to hear you had a great experience!
Alex
Alex at Select Saunas is the perfect…
Alex at Select Saunas is the perfect case study of the best of the best in customer service. We are so very happy with our Patterson and Huum Drop 9kW! Highly recommend you buy your sauna through Select Saunas! Alex deserves a steak dinner!
December 17, 2024
Reply from Select Saunas
Hey Chris, thanks for posting such a lovely review.
You're absolutely right he does, I’ll make sure Alex gets a proper steak dinner! Enjoy the Patterson with the Drop 9 kW, that thing can certainly cook a steak if you're feeling creative. Thanks again for the fantastic review.
Christoffer & Alex
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