Self Financial, Inc. Reviews 1,945

The customer service is not worth having the card. I report fraud.They never investigated nor cancelled card.Email provided to obtain a new card does not work as well. When I called to report fraud I was told I was to be transferred to main customer service to be helped. After being transferred, hung up, and falsely transferred and two hours of my day off gone. I was told they can not just transfer you to customer service. Spoke with “manager” and nothing came of it but 100$ of my money being taken, card still active. Cancelling card

I signed up for 100 secured card
Credit report showing 500

It's a unique way to get your credit score up

Excellent company. It's helped me raise my credit score for that I'm grateful. I don't like the interest with the new company. But I get it. I'm a American that has to rely on credit. My husband lost his job so I have to use credit more than I planned to. But overall happy with Self Inc.

Self Financial has been holding my payout from a credit builder account for over three months with absolutely no clear explanation or resolution. After having the account for months with no issues, I was suddenly told my funds are being withheld because they can’t “verify” my information.

What’s most frustrating is the complete lack of answers. Every time I contact customer service, I’m told the same vague response: “We’re conducting an investigation.” No timeline. No specifics. No accountability. Just my money sitting in limbo.

If you’re considering Self to help build credit, be warned: when it comes time to actually receive your own money, you may be met with delays, excuses, and zero transparency. Holding someone’s funds for months without answers is unacceptable and erodes all trust.

I would not recommend this company to anyone who values reliability, communication, or access to their own funds.

Just terrible. When you call their toll-free number you get disconnected. You cannot conduct business through the support application --- there is very little you can do through it, and it is not informative. Also, beware of a business that does not readily provide an email address. My impression is they are hiding from their customers.

They are based out of Southlake TX. I think that is somewhere around Dallas.

My bank assisted me with blocking any future debits from this company. I cannot recommend them to anyone because they are simply not reachable. Until they fix their phone system and provide an email address, I cannot take them seriously as a business interested in helping consumers, and I am not sure why anyone else would. Forget about what they may have been before because this is what they are like today. Run away. Don't go near them.

My experience so far has been great, they are committed to working with you, and good, fast customer service.

Everything has been so easy and my credit has gone up quite a bit just by following the outline of the program.

Card got denied

Great company I had loan also thru them paid it in full and now my only issue is not sure why won’t let do again beside that there great

Help me to safe and build my credit

I cant pay them late fees and i don’t understand why there’s 2 self accounts in my name… and I'm paying late fees on 2 self accounts…. WHY??

I have been this company for years and it’s great too have to bill credit from

I love self very much it has been so extremely helpful with getting my credit from a zero to where I’m at now with a 680 or something! Only issue I have had recently is someone stole my card and made a bunch of purchases and self gave the credit back but then took it away again and said that I gave permission for each purchase which is not at all correct. So that has been really frustrating to deal with and now I have all this money I have to pay back that I didn’t even spend… so that’s why I gave a 4 for rating. Everything else has been fantastic though!

I have used Self for a few years now and just finished my 2nd self credit builders account and now have almost a 650 credit score and a credit card with almost $1,000 limit. When I am able to open a 3rd self credit builders account I will.

If your looking to build credit this is a game changer.

Great App I would recommend a lot of people to use it.

Scam. Never signed up for this account They somehow got ahold of my bank account info and withdrew money, but I've never heard of them, never signed up, and they claim that don't have an account in my name. Scam, scam, scam.

I needed to make a transfer, ($18.00), your system only allows transfers of 25.00 or more, what if I don't have $25.00. This needs to be reviewed. You shouldn't be dictating how much a person transfers.

I’m so happy to know that company is working good with my credit score. I am appreciate your help.thanks again