SelfDrive Mobility Reviews 845

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 618 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and respectful demeanor, often highlighting individuals who went above and beyond to ensure a smooth and stress-free process. People found the service to be excellent, efficient, and easy, with many appreciating the clear explanations and seamless communication throughout their interactions. The user experience is frequently described as positive, making the car rental process straightforward and pleasant. However, some people were dissatisfied with aspects of customer service and response times. These customers reported difficulties reaching support, experiencing long wait times, or receiving no replies to their queries for extended periods. A few other people also felt that the customer support was poor, especially when issues arose, and some described the staff's behavior as unprofessional after the initial rental.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise specific staff members for their... See more

Service

Clients share positive opinions on service, with many praising the helpfulness and efficiency of staff,... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise agents for being helpful, responsive,... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although some calls take a long time to reach to someone but the advisors where really helpful and very respectful and they handled ny provlem very well and tome efficient and the refund was successfu... See more

Rated 4 out of 5 stars

Easy, quick, sensible approach to rent a car. Sayed presented all of the information transparently with all of the terms and a discount was provided. The deposit rate was 1.5 times higher than the go... See more

Rated 5 out of 5 stars

I would like to sincerely thank Sayed for his support throughout my car booking process. He was extremely professional, responsive, and consistently proactive at every stage. He anticipated my nee... See more

Rated 5 out of 5 stars

As an Airline Pilot travelling worldwide I use many car rental companies .However we had Great experience using Selfdrives uk division .I Dealt with Adil and we rented for around 5 months as we awaite... See more



Contact info

3.9

Great

TrustScore 4 out of 5

845 reviews

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Replied to 2% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Had a great experience renting a car…

Had a great experience renting a car from them. The process was smooth, the car was in excellent condition, and the staff was helpful and professional. I highly recommend renting from them for a hassle-free and pleasant experience.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Basit from the extension team was very…efficient and excellent service

Basit from the extension team was very efficient and on top of his game to extend my rental contract on short notice.Basit responded to my request before 9AM this morning and kept me well informed. I strongly recommend Self Drive to any one who needs an efficient , well organised and excellent Customer driven service for renting cars. Truly a top class team

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Rental Experience

Gasser was very helpful and supportive throughout the process. He was easy to communicate with, responsive, and made the experience smooth overall. Really appreciate his assistance.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Review

Gasser was helpful and answered my questions and provided the required information in detail. Overall very good customer service.

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I would like to thank Mr. Danish Ansari for following up on the delivery and confirming that everything was in order.
The car was delivered earlier than scheduled. It was clean, and I was amazed because even though I did not get the color I requested, I received a car that exceeded my expectations and was in very good condition.
• The company delivered the car earlier than scheduled.
• The vehicle was clean and in excellent condition.
• The overall service exceeded expectations despite the color not being available.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Afro’s Shaikh for ur kind…

Thank you Afro’s Shaikh for ur kind support and service and get the desired vehicle in time… for your promptness, quick response, transparency and ease in understanding our requirements… thank u

December 25, 2025
Unprompted review

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