An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
Company replied
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Review summary
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Based on these reviews
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
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Bladder scanner did not work. Selfimed offered to replace it or refund. I opted for the refund. Processing the refund was slower than expected at the bank level and Selfimed kept monitoring and commu... See more
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Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... See more
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Company details
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- info@selfimed.com
- selfimed.com
4.3
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Resolved issue quickly
The first board that arrived was in poor condition, very disappointing. I called customer service and explained. A replacement was sent out, arrived the next day, and they didn't want the original one back. So whilst that was excellent service, I shouldn't have been sent the shabby one first. Hence 3 stars
February 18, 2024
Reply from SelfiMed UK
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the initial condition of the board. We're glad to hear that our customer service was able to swiftly address the issue and provide you with a replacement promptly. Your feedback is valuable to us, and we'll strive to ensure better quality control in the future.
Reply from SelfiMed UK
We're delighted to hear that your order arrived ahead of schedule and matched your expectations perfectly! If there's anything else you need assistance with, please don't hesitate to reach out. We're here to help!
Great product and a super bargain!
February 6, 2024
Reply from SelfiMed UK
We're pleased to hear that you're satisfied with the product and that you found it to be a fantastic deal! If you have any other needs or questions, don't hesitate to reach out. We're here to help!
Evac chair
Ordered chair and great service took few days from start to finish keeping us updated all the time. Recommended.
February 5, 2024
Reply from SelfiMed UK
We're glad to hear that you had a positive experience with our service! Keeping you updated throughout the process is a priority for us. Thank you for recommending us, and if you need anything else in the future, feel free to reach out.
Height/Weight Scales
Picked up scales from depo, little confusion regards collection but all resolved straight away. Great product, good price, would buy again. Thanks.
January 31, 2024
Unprompted review
Reply from SelfiMed UK
Thank you for choosing us for your first-time purchase! We're delighted to hear that despite any initial confusion, everything was resolved promptly, and you found our product and pricing to your satisfaction. We hope to continue providing you with excellent service in the future. If you have any questions or need assistance, feel free to reach out.
Perfectly working equipment at accessible prices
Another perfectly-working piece of up to date and specialised medical equipment has arrived from Selfimed, in under 48 hours from purchase.
Not only is their service an excellent recycling facility for NHS equipment, but at often less than 10% of original retail price, a self-funding patient is able to access life-changing equipment that would otherwise be totally unaffordable. Thanks for substantially improving my life!
January 27, 2024
Reply from SelfiMed UK
We're thrilled to have made a positive impact on your life with our affordable, up-to-date medical equipment. Thank you for choosing Selfimed!
Efficient service
Efficient service, great communication, responsive. Good product.
January 21, 2024
Unprompted review
Reply from SelfiMed UK
Thank you for your feedback! We're glad to hear you found our service efficient, communication great, and product satisfactory. If you need anything else, feel free to reach out.
Fantastic service from this company
Fantastic service from this company, great communication, very helpful and happy to sort any problems.
Fully recommend
January 29, 2024
Unprompted review
Reply from SelfiMed UK
We greatly appreciate your positive review! It's wonderful to hear that you found our service fantastic, our communication great, and our team helpful in resolving any issues. Thank you for recommending us! If you ever need anything else, please feel free to reach out.
Reply from SelfiMed UK
Thank you for your feedback! We're delighted to hear that you had a great experience with our fast delivery and high-quality products. If you need anything else or have any questions, feel free to let us know.
Relyable
I want to express my thankfullnes towards Selfimed. They stood next to my when I experienced troubles with Spanish customs importing a defibrilator. Then they resended another one to Holland without any problems. Nice to know that customerfriendlyness and service still counts for them.
January 11, 2024
Unprompted review
Reply from SelfiMed UK
Thank you for your positive feedback! We're pleased to have been of assistance during your experience with Spanish customs. Ensuring customer satisfaction is our priority, and we're glad we could successfully resend another defibrillator to Holland without any issues. If you have any further needs or questions, feel free to reach out.
Equipment at a third of the cost
Equipment at a third of the cost, in perfect working order. Good service history with no imperfections. Cannot believe I almost paid full price for a brand new item. I heard about Selfimed and was sceptical at first but I will defo be using them again.
December 29, 2023
Reply from SelfiMed UK
Hi JO,
We're thrilled to hear about your positive experience with our equipment! Providing quality products at affordable prices is our goal at Selfimed. We're glad you found value in choosing us and we look forward to serving you again in the future!
Great pre-sales communication via…
Great pre-sales communication via Whatsapp. I had some queries before buying and the team were very helpful with a quick response time.
The dispatch was quick, the team responded quickly when I had concerns about the delivery, and the items were as described, while also being the cheapest I could find on the market.
Have already recommended them to a friend, would shop here again.
January 3, 2024
Unprompted review
Reply from SelfiMed UK
Thank you for your fantastic review! We're thrilled to hear that our pre-sales communication and swift response time met your expectations. We aim to ensure a smooth shopping experience, from quick dispatch to accurate product descriptions. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Great Service and helpful advice
Great Service and helpful advice, delivered within 2 days !
December 20, 2023
Reply from SelfiMed UK
Dear David,
Thank you immensely for your fantastic feedback, even though there was an oversight in your order, resulting in one piece being left behind initially and shipped later. Wishing you a joyous and prosperous 2024 ahead!
Best regards, SelfiMed
I bought a spare CPAP for my partner
I bought a spare CPAP for my partner. He preferrs it to his expensive NHS one. It cost £80 + p&p. What's not to like. Arrived quickly. VAT form was a bit of a palava.
December 9, 2023
Reply from SelfiMed UK
Happy Holidays, Helen! We remain dedicated to supporting you and providing top-notch medical devices. Our commitment to offering these devices at unbeatable prices will persist. Your ongoing support means the world to us. Thank you!
Selfimed is a genuine supplier of new…
Selfimed is a genuine supplier of new and used medical equipment. They have a good customer service and respond very quickly. In short they are highly recommended.
December 5, 2023
Reply from SelfiMed UK
Thank you very much brother. Your support means a lot for our business.
Delivery was quick
Delivery was quick. Machine in good condition. Only thought I have is after spending so much money a couple of complimentary filters would have been nice as I had to order some before I use the device.
November 26, 2023
Reply from SelfiMed UK
Thank you. We are improving our services every day from your feedback.
Reply from SelfiMed UK
Thank you for the remark. We take it serious and promise to revise our prices.
Very helpful and professional.
Very helpful and professional.
Responded with patience, to my many questions.
Highly recommended company.
October 2, 2023
Reply from SelfiMed UK
It is our duty to treat you with respect. You are the fuel needed for our business to move forward. Thank you
cpap
Hello ,thank you for the prompt delivery of the machine, unfortunately it would not perform immediately. to get it to function I had to do a factory reset which meant I had to research a manual on the Internet to find out how to do this as I was not aware initially as to why it wouldn't work. It is now functioning correctly and I'm pleased with it, also it was rather grubby looks like it was just sent out as it came in regards Robert
October 7, 2023
Reply from SelfiMed UK
You have thought us something. Appreciated
Minor problem with order
Minor problem with order, quickly fixed and replacement arrived in a few days.
September 28, 2023
Reply from SelfiMed UK
Thank you Richard. We always do our best to solve issues with our customers, no matter how much it costs us.
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