This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another. They offered fair advice th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.
103-105 Bunhill Row, EC1Y 8LZ, London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natalie and Chloe were exceptionally helpful, friendly, efficient and professional in providing a support financial package suitable for my circumstances. The customer care and process was thorough and user friendly. I have no hesitation in recommending Selina Finance.

Reply from Selina Finance
Simple and straightforward. Always helpful. Thanks

Reply from Selina Finance
Impossible company to deal with - very helpful Case Managers, but the company puts so many obstacles in your way before granting a loan….

Reply from Selina Finance
So efficient and fantastic communication. Natalie and Chantelle were brilliant and the customer service was great. They responded really quickly to emails and kept me informed every step of the way

Reply from Selina Finance
I can’t emphasise enough how easy it was to apply and receive the loan. The staff were very professional and helpful. Both Natalie and Chloe were very helpful in dealing with my case. I would say both had great communication skills and were easy to reach. I would like to say a big thank you to Natalie and Chloe

Reply from Selina Finance
James H gave a first class up front service where everything was laid out and help was on it's way. He took time to explain everything and go through anything not quite understood.
Easy to navigate platform and submit documents.
Paige on hand to help.
Selina provided a quick, efficient, sound financial backing when most needed and tailored to my needs...thank you for providing this!

Reply from Selina Finance
Really happy with the experience, was quick thorough and customer service and communication was excellent

Reply from Selina Finance
Wow Selina you made this process so easy. It’s always so stressful sorting money and loans but Scott and Natalie made this stress free. Excellent communication and always at the end of the phone … thank you so much ! We can now start the loft extension we’ve been dreaming of !

Reply from Selina Finance
I was really apprehensive about doing this, because anxiety, but after reading all the reviews on here, I went with Selina.
Am very glad I did, because Chloe was an absolute angel. No stress whatsoever. Got everything sorted in double-quick time, no judgement about my dismal financial organisation, and backed up my decision that this was something I needed to do to get my life back.
Can't recommend them enough.

Reply from Selina Finance
The speed and empathetic nature of the team. All understood and worked hard, on my behalf to overcome any barriers quickly. This endured the loan was approved very quickly, without loads of fuss, unnecessary paperwork and tension.

Reply from Selina Finance
We had a great experience with Selina Finance. Chloe was fantastic and kept us informed brilliantly throughout the process. Would highly recommend.

Reply from Selina Finance
James Hustler and Charlie Ellis were great. I was really apprehensive after some terrible advice from other brokers before approaching Selina, but James was incredibly helpful in advising me and getting me approved with the most appropriate solution and the loan completed so quickly and easily, a huge relief for me. Definitely would recommend

Reply from Selina Finance
The whole experience of dealing with this company has been easy friendly and supportive.
Special thanks to Natalie who has been amazing.

Reply from Selina Finance
Darcie and Chantelle were really helpful and a pleasure to deal with throughout the process.
The actual loan process itself was very good, with regards to submitting information on the portal etc.

Reply from Selina Finance
Great communication from Selina finance every step of the process Chloe was fantastic keeping us updated.

Reply from Selina Finance
A really slick and quick, efficient process. All the colleagues were really helpful in particular Chloe.
Thank you

Reply from Selina Finance
Very smooth and kept informed everystep of the way would definitely recommend to anyone,a special thanks to darcie my case manager she was amazing thankyou a++++

Reply from Selina Finance
Very positive experience. Great communication and fast. I deals with Chloe, who was really helpful and very friendly. Highly recommend 👌

Reply from Selina Finance
Had a call booked by their system and nobody rang or let me know they wouldn’t be contact me. Spent 20 minutes on hold to the number given on their website and gave up. Awful customer service from a regulated service provider.
I had some issues initially, but they were resolved quickly. Excellent customer support from Chloe--a credit to the team. I also received an apology from another support team member (Scott, I believe), who was great as well. Mistakes happen, it's understandable, but they were excellent in resolving them and ensuring I was happy with the service.

Reply from Selina Finance
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.