Selina Finance Reviews 

621
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and case managers for being extremely professional, friendly, and supportive throughout the entire loan application journey. People note that the service is remarkably fast, efficient, and straightforward, making it very easy to understand different financial options and secure funds quickly. Some reviewers were not happy with unexpected loan declinations, unexpected hard credit searches, and unhelpful customer service interactions from certain advisors. A few consumers also mentioned feeling rushed during phone calls, receiving blunt emails, or facing frustrating communication issues regarding the status of their requests.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a fast and efficient process from... See more

Customer service

Consumers find customer service to be positive, highlighting professional and helpful staff who keep them... See more

User experience

People report positive experiences with user experience, highlighting a simple and straightforward process... See more

Response time

Reviewers highlight positive aspects of response_time, consistently praising the fast turnaround and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This entire process, albeit a big decision was made so comfortable by all of the team at Selina. Regardless of who you spoke to, they were all as helpful as one another. They offered fair advice th... See more

Company replied

Rated 5 out of 5 stars

Amazing experience from start to finish when we first applied with selina finance. Phone call was done swiftly application moved on to next process very quick and the communication from the staff and... See more

Company replied

Rated 5 out of 5 stars

Have to say from start to finish each and every member of the team kept things simple and easy. You can tell Chloe actually cared for my personel circumstances and had everything in hand, and... See more

Company replied

Rated 5 out of 5 stars

We wanted a loan to convert our garage into a habitual room. Selina finance came to our rescue with a very competitive interest rate with low repayments to meet my affordability. Darcy and Chloe dea... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

Selina Finance is the new way to finance large purchases. Our loans are designed specifically for homeowners like you. Use the equity you've built up in your property to unlock from £10k-£500k at low rates. Get unrivalled flexibility with a HELOC (Home Equity Line of Credit) or a fixed amount on day one with a Homeowner Loan.


Contact info

4.8

Excellent

TrustScore 5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(621)

260 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Selina Finance

Natalie and Chloe were exceptionally helpful, friendly, efficient and professional in providing a support financial package suitable for my circumstances. The customer care and process was thorough and user friendly. I have no hesitation in recommending Selina Finance.

January 8, 2026
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Simple and straightforward

Simple and straightforward. Always helpful. Thanks

December 30, 2025
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 1 out of 5 stars

Impossible company to deal with

Impossible company to deal with - very helpful Case Managers, but the company puts so many obstacles in your way before granting a loan….

December 1, 2025
Unprompted review
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Reply from Selina Finance

Dear Rickstar,

Thank you for your feedback. We're sorry to hear you have been unhappy with the service you have received. Based on the information you have provided we are unable to find your specific application and therefore cannot address your concerns. However, if you can contact our complaints department at complaints@selinafinance.co.uk or give us a call on 020 4525 2127 we would be happy to investigate this matter further.

Rated 5 out of 5 stars

So efficient and fantastic…

So efficient and fantastic communication. Natalie and Chantelle were brilliant and the customer service was great. They responded really quickly to emails and kept me informed every step of the way

December 23, 2025
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

I can’t emphasise enough how easy it…

I can’t emphasise enough how easy it was to apply and receive the loan. The staff were very professional and helpful. Both Natalie and Chloe were very helpful in dealing with my case. I would say both had great communication skills and were easy to reach. I would like to say a big thank you to Natalie and Chloe

December 23, 2025
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

James H great service

James H gave a first class up front service where everything was laid out and help was on it's way. He took time to explain everything and go through anything not quite understood.
Easy to navigate platform and submit documents.
Paige on hand to help.
Selina provided a quick, efficient, sound financial backing when most needed and tailored to my needs...thank you for providing this!

December 23, 2025
Unprompted review
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Reply from Selina Finance

Thank you for the great review. Our team works hard to make the process as smooth as possible, so it’s fantastic to know you felt supported throughout. We’re always here if you need us again.

Rated 5 out of 5 stars

Really happy with the experience

Really happy with the experience, was quick thorough and customer service and communication was excellent

December 17, 2025
Unprompted review
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Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Scott and Natalie amazing !

Wow Selina you made this process so easy. It’s always so stressful sorting money and loans but Scott and Natalie made this stress free. Excellent communication and always at the end of the phone … thank you so much ! We can now start the loft extension we’ve been dreaming of !

December 18, 2025
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

Genuinely brilliant customer service

I was really apprehensive about doing this, because anxiety, but after reading all the reviews on here, I went with Selina.

Am very glad I did, because Chloe was an absolute angel. No stress whatsoever. Got everything sorted in double-quick time, no judgement about my dismal financial organisation, and backed up my decision that this was something I needed to do to get my life back.

Can't recommend them enough.

December 16, 2025
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

The speed and empathetic nature of the…

The speed and empathetic nature of the team. All understood and worked hard, on my behalf to overcome any barriers quickly. This endured the loan was approved very quickly, without loads of fuss, unnecessary paperwork and tension.

December 16, 2025
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

We had a great experience with Selina…

We had a great experience with Selina Finance. Chloe was fantastic and kept us informed brilliantly throughout the process. Would highly recommend.

December 11, 2025
Unprompted review
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Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

James Hustler and Charlie Ellis were…

James Hustler and Charlie Ellis were great. I was really apprehensive after some terrible advice from other brokers before approaching Selina, but James was incredibly helpful in advising me and getting me approved with the most appropriate solution and the loan completed so quickly and easily, a huge relief for me. Definitely would recommend

December 10, 2025
Unprompted review
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Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

Rated 5 out of 5 stars

would really recommend

The whole experience of dealing with this company has been easy friendly and supportive.
Special thanks to Natalie who has been amazing.

December 12, 2025
Unprompted review
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Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Great process, helpful and friendly

Darcie and Chantelle were really helpful and a pleasure to deal with throughout the process.

The actual loan process itself was very good, with regards to submitting information on the portal etc.

December 12, 2025
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great communication from Selina finance…

Great communication from Selina finance every step of the process Chloe was fantastic keeping us updated.

December 8, 2025
Unprompted review
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Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

A really slick and quick service

A really slick and quick, efficient process. All the colleagues were really helpful in particular Chloe.
Thank you

December 5, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Brilliant experience great team…

Very smooth and kept informed everystep of the way would definitely recommend to anyone,a special thanks to darcie my case manager she was amazing thankyou a++++

December 11, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

Thanks for the wonderful feedback! We’re so pleased you had a great experience. It means a lot to the whole team. Don’t hesitate to get in touch if we can help again in the future.

Rated 5 out of 5 stars

Very positive experience

Very positive experience. Great communication and fast. I deals with Chloe, who was really helpful and very friendly. Highly recommend 👌

December 10, 2025
Unprompted review
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Reply from Selina Finance

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear you had a positive journey with Selina, and we really appreciate you taking the time to leave a review.

Rated 1 out of 5 stars

Had a call booked by their system and…

Had a call booked by their system and nobody rang or let me know they wouldn’t be contact me. Spent 20 minutes on hold to the number given on their website and gave up. Awful customer service from a regulated service provider.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support

I had some issues initially, but they were resolved quickly. Excellent customer support from Chloe--a credit to the team. I also received an apology from another support team member (Scott, I believe), who was great as well. Mistakes happen, it's understandable, but they were excellent in resolving them and ensuring I was happy with the service.

December 4, 2025
Unprompted review
Selina Finance logo

Reply from Selina Finance

We really appreciate you taking the time to share your experience. It’s great to hear that our team and service made a positive difference. We’ll be here if you ever need support in the future.

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