SellMyTimeshareNOW Reviews 416

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, often highlighting the positive and helpful attitude of the staff. Many people appreciate the excellent customer service, noting clear communication and a smooth overall process. However, some customers were dissatisfied with the pricing and payment aspects, mentioning that initial cost estimates were not always accurate or that they were dissatisfied with the value received for certain services. A few other people also felt that communication was poor after initial engagement, with a lack of follow-up or assistance.

What people talk about most

Service

Reviewers highlight positive aspects of service. Many customers report a smooth and efficient process, with... See more

Price

Users describe ambiguous interactions with price. Many reviewers express dissatisfaction, citing hidden fees,... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, responsiveness, and helpfulness.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the professionalism,... See more

Payment

People report ambiguous experiences with payment. Many customers express dissatisfaction, citing issues like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was the first time we purchased a property with this company. All went fairly smoothly and there was good communication between them and us. The estimated time it took from beginning to closing w... See more

Company replied

Rated 5 out of 5 stars

My husband and myself had a wonderful experience working with "Sell My Timeshare Now". What they told us from the get go was spot on. We bought a timeshare at a great price and the closing process w... See more

Company replied

Rated 5 out of 5 stars

Maintenance Fee Protection Program: We are very satisfied with this scheme. We live in Scotland and we were totally ignorant regarding this type of scheme. However on joining our Agent whom we deal... See more

Company replied

Rated 5 out of 5 stars

SMTN actually did what their ads promised - we had purchased a desirable timeshare in WDC through Hilton Grand Vacations. They provided little to no help-in fact basically asking us to pay a VERY larg... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Since 2003, SellMyTimeshareNow has been the most trusted timeshare resale and rental company in the industry. We drive real results, making life easier for timeshare owners just like you.


Contact info

4.1

Great

TrustScore 4 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Terrible Company to use

This company talk the talk, the reality is they overprice your timeshare to basically make you believe you can actually make money out of your timeshare.
After giving them nearly $3000 all we get from them are emails saying lower your asking price.
They valued our timeshare between $22,000 to $26,000. We paid $12,000 for it, their salesperson tells you how many sales they are making each month and how customer friendly they are.
We dropped our asking price down to $8,000 and still have not received any bids. The pictures on our advert are so small you can hardly see anything.
They recently contacted me to ask if I wanted to give our timeshare away to a third party company for free!!!!
What a joke. Avoid at all costs as you can not get your money back.

October 30, 2023
Unprompted review
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Rated 1 out of 5 stars

Scammer

Scammer! Stay away from this company. They will take your money upfront and then disappear! Do not believe their lies and persuasive lines! Stay away from this company!

October 24, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Sivenn, we are sorry to hear that our services have not met your expectations. Your subscription to our services is active and your ownership is still being advertised in our online marketplace. The advertisement is available for potential buyers to view and to make inquiries or offers if they so choose. Unfortunately, we cannot guarantee the timeframe in which you will receive an offer or the timeframe in which your property will sell, as this varies for every timeshare sale. We take customer service seriously and would like the chance to speak to you regarding your concerns. A customer service representative will be reaching out to you. You can also contact our Customer Care team directly at 1-877-815-4227 at your earliest convenience. In the meantime, we will continue to actively market and advertise your ownership.

Rated 5 out of 5 stars

We purchased HICV Points at a good…

We purchased HICV Points at a good price. The transaction was very smooth. The communication was awesome. The sellers had not paid the maintenance fees, but still a good value.

September 24, 2024
Unprompted review
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Reply from SellMyTimeshareNOW

Thank you for leaving your review, Nick! We are very pleased to hear that you were satisfied with your experience and that you had and found value in your purchase. Congratulations on your new Orange Lake Land Trust ownership and thank you for choosing, SellMyTimeshareNow!

Rated 5 out of 5 stars

Timeshare Sale at the Marriott Waiohai

The process was relatively seamless and easy!

June 1, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your 5-star rating, Erika! We are very pleased to hear of your overall positive experience selling your Marriott Waiohai timeshare with SellMyTimeshareNow. Thank you for your trust and congratulations!

Rated 5 out of 5 stars

Special thanks to Timeshare Broker Services

Special thanks to Timeshare Broker Services for outstanding professionalism, following-up on the different listings that we identified and then locating several deals that met our criteria. My wife and I recently enjoyed an extended stay in the sun as a result of our successful purchases, and we can now afford several longer trips south due to the savings made possible through Timeshare Broker Services.

May 17, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to leave your review, Mike! We are pleased to hear that you were satisfied with your experience with SellMytimeshareNow and Timeshare Broker Services. Your continued business means a lot and we appreciate your trust. Congratulations on your Vills Preferred Access Club timeshare purchase!

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Rated 5 out of 5 stars

Sold our timeshare and it was so easy

Sold our timeshare and it was so easy. Sell My timeshare was responsive Highly recommend.

September 19, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your 5-star rating, Carol! It was our pleasure to assist you with your Marriott's MountainSide timeshare sale. Your recommendation means a lot to us and we thank you for your trust - congratulations!

Rated 5 out of 5 stars

This was my second purchase through…

This was my second purchase through SellmytimeshareNow. Both times they helped me get a great deal and handled the process smoothly. It takes 6-9 months to do these, so be patient! You really can buy these for a fraction of the cost (like pennies on the dollar!) of buying them at a resort sales presentation. Understand that if you ever want out you must sell it just as cheap! I checked them out carefully and the complaints they had were from sellers trying to re-coup the money they paid when they bought at the timeshare sales resort presentation. It is the resort that ripped you off, not SellMyTimeshareNow! They can't fix what happened to you in the past. They can faciliatate a new transaction if you want out. When you admit these were never worth what you paid, you can then use SellMyTimeshareNow's services, buy or sell, to get the job done. I now have lots of points to vacation at a fraction of what many people pay.

September 1, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your detailed review, Tom! We're thrilled to hear you had another positive experience with SellMyTimeshareNow. Patience is key, and we're glad you found great value in your purchase. Your understanding of the resale process is spot on; we're here to help facilitate smooth transactions, whether you're buying or selling. Enjoy your vacations with those points! We appreciate your support and look forward to assisting you again in the future - congratulations!

Rated 5 out of 5 stars

All steps seemed so easy, two thumbs up!!

Most of the paperwork was electronic signatures and they made the process so simple. Once both parties have signed all documents they totally take care of getting the deed recorded quickly. Once recorded they sent all of the proper documents to Marriott in this case to get their records to reflect our new ownership. I totally recommend these guys!!!

August 23, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for your kind feedback, Bill! We're thrilled to hear that the electronic signatures and streamlined process made things easier for you. It’s great to know that our team efficiently handled the deed recording and documentation. Your recommendation means a lot to us—thanks for taking the time to share your positive experience and congratulations on your Westin Ka'anapali Ocean Resort Villas purchase!

Rated 5 out of 5 stars

I use SMTN and was very pleased with…

I use SMTN and was very pleased with their communication and good quick service. Ben kept us up to date 0n the progress of the sale. This helped us through the sale.

August 30, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to provide your feedback, David! It was our pleasure to assist you, and we are pleased to hear that you were satisfied with your experience. Congratulations on your Eagle Point timeshare sale and thank you for choosing SellMyTimeshareNow!

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Rated 5 out of 5 stars

Appreciated

I really appreciated the continual reminders of what needed to be done. Closed efficiently. I was happy to buy the timeshare in Hawaii.

September 3, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you very much for your feedback, Rodney! It was our pleasure to assist you with the purchase of your new Lawai Beach Resort timeshare. We hope that you enjoy many years to come vacationing with your new ownership. Thank you for choosing SellMyTimeshareNow and congratulations!

Rated 5 out of 5 stars

Great service from SMTN

I recently listed two properties with SMTN, one for timeshare points and another for two weeks. While the process took longer than I anticipated, I ultimately received the asking price for both. The listings generated 19 inquiries; 13 did not follow up, 4 made low offers, and 2 offers were acceptable.

Throughout the process, the customer service team at SMTN was consistently available and helpful. They handled the document flow efficiently once the offers were accepted and kept me informed at every step, ensuring the funds were received as expected.

Overall, my experience was positive, and I would definitely use SMTN again.

September 3, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your detailed feedback, Mike! While we understand the process took a bit longer than expected, we're glad to hear you ultimately received your asking price for both properties. We appreciate your trust in SellMyTimeshareNow and look forward to assisting you again in the future – congratulations!

Rated 5 out of 5 stars

Great Experience

SMTN was great to work with on the sale of our timeshare. They were accommodating and explained every detail so we could make the best of our experience. We went into the process knowing we would take a loss on our investment, so it was great to have them support us from beginning to end. When the first buyer didn't work out, they explained why and contacted us as soon as another buyer became interested in our timeshare. If I ever made a huge mistake, bought another property, and wanted to get out of it, I would definitely use SMTN again.

May 30, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for sharing your experience, Lionel! We're glad we could guide you through the process and provide the support you needed. Your trust means a lot to us, and we are always happy to help. Congratulations on the sale of your Hilton Grand Vacations ownership and thank you for choosing SellMyTimeshareNow!

Rated 1 out of 5 stars

Save your money, and time...

Sounds like a great way to get out of a time share. Paid the $3,398.00 listing fee, listed, now more than 11 months later no even one low ball offer and no follow up from agent. Had a problem with follow up by dept to handle maintance late fee. Have asked for details on other sales in my resorts with no follow up. I guess I still have hope but sales process implied a bit better response

August 17, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for sharing your feedback, Frank. We always strive to provide a positive client experience and regret to hear you are less than satisfied with the service you've received.

We would encourage you to contact our Customer Care team at 1-877-815-4227 so we can address your concerns directly and improve your experience with us

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Rated 5 out of 5 stars

Timeshare purchase

Zachary and staff went the extra mile to ensure a great transaction involving multiple parties! Couldn't be happier!

April 25, 2024
Unprompted review
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Reply from SellMyTimeshareNOW

Thank you for your kind feedback, Sandra and Bill! It was our absolute pleasure to assist you with the purchase of your Playa Grande Resort. We hope that you enjoy many happy years to come utilizing your new ownership - congratulations!

Rated 5 out of 5 stars

Excellent job SellMyTimeshareNow

Excellent job SellMyTimeshareNow. We were very happy with the entire process which was completed in a timely manner.

August 12, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your kind words, Patricia and Kevin! We're thrilled to hear that your experience with SellMyTimeshareNow was smooth and successful. Enjoy your new timeshare, and we're here if you ever need anything in the future!

Rated 5 out of 5 stars

Sales Process

The process was clear from the vey beginning that it may take some time. I could tell they had years of experience and gave me comfort in knowing they understood the process completely. The communication along the way was incredible and kept us well informed of exactly where we were in the process. An incredible company and a pleasure to work with and would highly recommend!

August 2, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you so much for your kind words, Michael! We're thrilled to hear that you had a positive experience with our SellMyTimeshareNow. It's our goal to make the process as smooth as possible for both buyers and sellers, and your feedback lets us know we're on the right track. We truly appreciate your recommendation and look forward to assisting others with the same dedication – Congratulations on your Holiday Inn Club Vacations Sunset Cove Resort purchase!

Rated 1 out of 5 stars

SELL MY TIMESHARE NOW IS A SCAM . DON'T DO IT


Do NOT sell your timeshare with SELL MY TIMESHARE NOW. It is a SCAM. I paid $1998 back in 2021 to sell my Marriott Canyon Villas Timeshare. I owned a Platinum Week Plan and I listed my Timeshare for the lowest price that timeshares were listed for. I never received any interest and SELL MY TIMESHARE NOW, continually called me wanting me to lower my price. I finally lowered the price to $2000 and finally received an offer!!! AND THIS IS WHERE YOU HAVE TO BE CAREFUL. I was told I had an offer for $700. I asked if that was all I was offered and they said YES. I asked who paid closing fees and they said the buyer. WHAT THED DID NOT TELL ME IS THAT I WAS OFFERED $1750 AND I WOULD BE PAYING THEM A $1050 COMMISSION FEE. This was NOT relayed to me. SO....let's do the math here I paid $3048 to SELL MY TIMESHARE NOW to reap a whopping g $700 in the sale. and SELL MY TIMESHARE NOW received $3048. DON'T DO IT. MARRIOTT has a program where you can give your timeshare back to them at no fees. Do yourself a favor and go this route.

July 29, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for taking the time to provide your feedback. We regret to hear that your experience with SellMYTimeshareNow was not favorable. We always strive to provide a positive experience for all our customers and take negative feedback seriously. Transparency throughout the process is important to us, and it’s important to note that SellMyTimeshareNow has no control over any fees charged by a title company or brokerage, both of which are necessary to complete a real estate transaction. We regret any misunderstanding with other third parties but are pleased to hear that you were ultimately able to sell your timeshare using our services.

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Rated 5 out of 5 stars

SellMyTimeshareNow Highly Recommended

SellMyTimeshareNow made my purchase of a Marriott and Hyatt inventory seemless with great communication and the exact outcome I was looking for. Highly recommend them.

June 15, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for sharing your positive experience, Jim! We're thrilled to hear that the purchase of your Hyatt and Marriott properties went smoothly. We appreciate your recommendation and look forward to assisting you again in the future – congratulations and thank you for choosing SellMyTimeshareNow!

Rated 4 out of 5 stars

The documentation was simple

The documentation was simple to complete. The exchange of funds was straight forward .The only reason I did not give it 5 stars was the 3 months it took to process the paperwork and that was due to Hyatt.

July 29, 2024
Unprompted review
SellMyTimeshareNOW logo

Reply from SellMyTimeshareNOW

Thank you for your feedback, Peter! We're glad to hear that the process was straightforward. We understand your concern about the processing time and appreciate your patience with the delay caused by Hyatt. Congratulations and thank you for choosing, SellMyTimeshareNow!

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