SellPhones.co.uk Reviews 

1,324
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast payouts and efficient service, noting that money is often received into their bank accounts within hours of sending their devices. People also appreciate the fair and honest pricing, stating that the business consistently sticks to its original quotes without any unexpected changes or hassle. However, some customers also noted that initial offers were sometimes adjusted due to minor scratches found on their screens after evaluation. Despite these occasional price adjustments, consumers still found the overall trade-in process to be extremely smooth, professional, and straightforward from start to finish.

What people talk about most

Payment

Reviewers mention positive feedback about payment, highlighting fast and hassle-free transactions. Customers... See more

Service

People report high satisfaction with the service, highlighting its speed and efficiency. Consumers... See more

Price

Customers had positive experiences with price, consistently reporting that they received fair, honest, and... See more

User experience

Users describe positive interactions with user experience, highlighting brilliant customer service and a... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, quick, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. I sent my phone on Monday and received full payment on Tuesday, exactly as quoted. There was no attempt to haggle or reduce the price, which was really refres... See more

Rated 5 out of 5 stars

Great experience. After getting messed around by music magpie and unfair knocked down price on perfect condition iPhone 16 pro, I thought I’d try sell phones.co.uk as price seemed good. Sent Phone, re... See more

Rated 5 out of 5 stars

Really excellent fast service from Sellphones Contact me via WhatsApp shortly after they received the phone. There was a minor issue with the handset which I was aware of which we discussed. Sh... See more

Rated 5 out of 5 stars

quoted less than some other sites (top offer was £305), however after looking at reviews, other companies appear to drop their offer once they have your device, and charge for returns. SellPhones qu... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Information provided by various external sources

GSMNET Ltd was founded with the goal of helping people get more value for their mobile devices. We believe honest policies and great customer service is the only way to do business. Our team of dedicated employees works hard daily to keep our environment fun and remain productive. All we do is business with people, not websites, our goal is to pay the best price to our customers. We want customers to be happy and make a smart decision when selling their devices. That is our mission every day and we stand by it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,324)

57 reviews in the last 12 months

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Rated 4 out of 5 stars

Good communication + Customer Service

While the initial offer was higher, the customer service agent addressed my concerns effectively and communicated well. Payment was completed within 24 hours as agreed, and I would consider using this company again for future trade-ins.

January 16, 2026
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Rated 5 out of 5 stars

I can't fault this company

I can't fault this company, quick and efficient.
After receiving the postal address and alerted me they've received my parcel and went through smoothly.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

5⭐ Experience

Smooth process, no hassles, no price re-evalutions, prompt replies, GREAT service! 😎 What more is there to ask from such company. Highly recommended to everyone looking to sell their phone 😁

January 7, 2026
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Rated 5 out of 5 stars

Great service

Website very easy to use and got a amazing quote. Has some question that the customer service answer very professional and polite. Overall very good service fast and easy to use

January 7, 2026
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Rated 5 out of 5 stars

Easy company to sell to and extremely…

Easy company to sell to and extremely prompt service. Even called me to confirm that payment has been made.

I was offered a very fair price for my Samsung Fold. The process was simple and quick. I would certainly use SellPhone.co.uk again.

January 12, 2026
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Rated 4 out of 5 stars

Super fast turnaround

Super fast turnaround. My price was adjusted due to a micro scratch on my screen which I thought would be within tolerance but I had a choice to not accept. As the price was still decent I chose to accept. Standards are very exacting but that’s fair enough.
Trustworthy company.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

The Best Price And Service Around

If you have a phone to sell, then please do yourself a favour and choose SellPhones.co.uk - you will not be disappointed! Not only did they quote the highest price for my 16 Pro Max on the market, but they stuck to that price and paid the funds into my account the day after posting the phone to them. During this time I received several emails and phone calls keeping me updated at every stage during the process. Superb service from start to finish!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

The best

Used these now a few times and they are amazing. Check the phones same day and payout instantly. No messing around and no waiting around. Would highly recommend them.

January 6, 2026
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Rated 5 out of 5 stars

Paid within three days of sending!

Sent the phones on tuesday and was paid on the Friday, even over the new year period. So quick! Was given great customer service over the phone and advised what to do next. All round a very good experience. Made it so straightforward.

January 2, 2026
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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I sent my phone on Saturday and received full payment on Monday by noon, exactly as quoted. There was no attempt to haggle or reduce the price - very smooth an pleasant transaction.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service - great price (more than eBay too), no quibble (but phone was immaculate) and quick payment.

December 18, 2025
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Rated 5 out of 5 stars

I was initially unsure about selling my…

I was initially unsure about selling my new phone - I looked at all the different sites, and sellphones came up as the best price and had the best reviews.

Sent on special delivery with Royal Mail and landed with them the next day, I then rang to confirm they had it and spoke to Cal. He said he would inspect the phone and get back to me with an outcome in 2 hours.

2 hours later I had a call to say the quoted price had been paid and it was in my account.

Would definitely recommend these guys and will be using them again in the future!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I sent my phone on Monday and received full payment on Tuesday, exactly as quoted. There was no attempt to haggle or reduce the price, which was really refreshing.

The whole process was quick, straightforward, and completely hassle-free. I honestly can’t recommend SellPhones.co.uk highly enough and would happily use them again.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

5* service

5* service
Straight forward- paid what was quoted
Perfect service prompt and polite with a confirmation phone call too.

Thank you again guys

December 12, 2025
Unprompted review

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