Sellretro Reviews 

13
TrustScore 4 out of 5

4.1

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4.1

Great

TrustScore 4 out of 5

13 reviews

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4.1

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(13)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Braedon was very friendly & helpful

Braedon was very friendly & helpful. It was an easy transaction and payment was immediate once the VHS tapes were received & checked. Collection was arranged free charge. Very happy and would recommend them. 😁

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent. Photoed my VHS videos, sellretro highlighted the ones they were interested in. Decent price plus postage paid. Glad to see the videos continue on and not end in landfill. Cannot recommend the experience more highly.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the experience.

I got in touch with Sell Retro to sell some videos, cds and vinyl. They bought some from me which I was grateful for. Communication was good, clear and constant throughout. I sent the box of items by courier paid for by Sell Retro and received payment as soon as they received and checked the items. I am happy with the ease of selling and with the payment I received.

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

Being taken advantage of and threatened

My friends dad passed and left over 1100 vhs films. In that collection we removed the Star Wars to keep but couldn’t find episode 3.
We took pictures of all the films spines and sent to this company. We was offered £300 to deliver them but couldn’t so he offered £200 for collection.
When he arrived we explained the situation and that film needs to come out. He got really funny and even threatened to leave without taking any if we didn’t include this film. It left my friend in a situation needing money towards a funeral which this guy knew about!
He took this film with a lot of others but left approx 6 boxes full of vhs without looking through them. This left my friend upset he has all the other Star Wars films but episode 3 now and to then find out several days later that this particular film was valued at approximately £150-£200!!!

This guy clearly knew what this was worth and didn’t care to be honest. Threatening to leave without taking any if he couldn’t take all films was 1 thing but to then leave with this film and also leaving 6 big boxes full without looking at them is another.
He paid my friend £200 for 800 vhs film and said this was a good deal……… I told this guy I was going to write a bad review and he was not happy and was rude and threatening as a result. As soon as he left I was blocked and feel like he absolutely scammed and screwed my poor friend off and he knew what he was doing by taking advantage of him in his situation. My friend. Also has begged me not to write this from fear of backlash but I refuse to let this guy get away with treating people like this.

I don’t appreciate being called a liar about what’s happened nor do I think it’s acceptable to label my attitude as he says roadman talk. I simply said and I quote that the information regarding this film I thought I had explained properly but it turned out. I explained it to another person who was also interested so there was a breakdown in communication.
The fact I was keeping the other five films it would be stupid and idiotic not to complete the set by keeping the episode three as now we have an incomplete set.
I’m not at all suggesting that you didn’t have room in the car to put the remaining six boxes of Vhs cassettes in because you didn’t have room what I’m disputing is the fact that you point blank refused to take any of the films if this episode three was not included as you wanted to take all of the films and the fact that you left six boxes behind because they wouldn’t fit in a car it wouldn’t hurt of you to have left that one film that we wanted and explained why.
It is a rare film and it would’ve been idiotic to send it given the value of the film was approximately what you paid for all of the films that you took meaning for south of that one film would’ve got most of if not all of your money back and you would’ve profited off the other hundred hundreds of Vhs films you took.
You knew the value of this film, which is why he put my friend in that situation because he didn’t have a clue and I stand firm that you took advantage of that.

My message to you after you had left, even though I wasn’t there was a valid message and whether or not my friend said I wouldn’t write a complaint of a review is one thing but I am also a man of my word if I say I’m going to do something I am going to do it and I think it’s only fair that people know this story so that in future others can doublecheck what they are selling because if they do have a diamond in the rough or something rare or vintage and they are unaware of it you are going to exploit that and that is not fair all good business all good practice.
Frost to complete this Vhs cassette collection now it is going to cost us almost what you paid him for the hundreds of films that you have had.

I am only standing up for my friend who has been walked all over because of his situation and whilst he may want to avoid any stress due to his current situation this should no longer involve him and only myself because I will always Speak Up for those that can’t Speak Up for themselves.

Also accusing myself of wanting to sell these for my friend and not give him a cut it’s just your assumption. He is my best friend and I wouldn’t do such a thing to anybody so please do not brush me up with the same cloth as you because I’m cut from a better cloth and as an honest and decent one that doesn’t take advantage of people.
If you had to leave another couple of hundred films behind because you didn’t have room for them it wouldn’t have hurt for you to have left that one particular film but again you knew the value of that film which is why you behaved the way you did, and that’s what’s angered me.
My friend is gutted but doesn’t want any hassle or stress because he feels nothing can be done about it and the only way I’m going to retract this bad review is if that film is returned to him.

February 28, 2026
Unprompted review
Sellretro logo

Reply from Sellretro

Hi everyone reading, this review has the most misleading title I've seen, please don't be fooled by it. Let me explain what really happened.

Mat messaged me on behalf of his friend to sell some videos. Upon request, he later sent pictures of some videos he had taken home so that I could see if there was mould or not. He told me valuations of the videos that were given, and he wanted me to prescribe an individual value to each of the 1100+ videos, which I just wouldn't have time to do unfortunately.

We eventually discussed valuations and I made a final offer, he countered but I tell him my final offer was final, and I wished him the best of luck elsewhere - no hard feelings at all.

A week or so later messages back to accept the offer, and I begin speaking with his friend to arrange delivery. Due to delivery at my address being around 2 and a half hours away, delivery to me is proving difficult without them having a car so I discuss meeting halfway. They are still aren't able to make this happen so we agree to put the deal on ice, again no hard feelings.

I am contacted days later with a new price for the videos if I collect them. I accept & ask for assurance that all the videos from the pictures will be there, he insists that they will be. I let him know that we will try to take all the items but may have to leave some behind due to space in the car, but he will still receive the same payment regardless - which he is fine with

Myself and a colleague arrive & meet Stuart, who is personable and likeable. There are no issues and the writer of this review was not there. As we begin lifting heavy boxes down flights of stairs & to the car, Stuart picks a video out the car and says Mat has claimed this particular one, but this was not mentioned to me at all before driving down. He calls Mat, and Mat says he told me that he had claimed that one, which upon me going through messages is proven not to be the case. Mat soon begins speaking in a Roadman dialect, starting to shout in an aggressive tone and saying things like (trying not to paraphrase): "All 1100 videos there bruv and you insist on taking THAT one. I'm going to slaughter your reputation online." I then say if that's the case, then I would rather the deal not go ahead because my reputation is more important to me than any deal, so the deal is off. Stuart still wants the deal to go ahead, so I arrange to pay Stuart a higher price despite not morally having to, but because Stuart is a gentleman. He insists there will be no trouble. Mat tells Stuart to do what he wants and that he is going to bed. Truthfully it's because he wanted to sell the videos from his friend himself, but refused to make an offer as he didnt want him to have a cut. Eventually he admitted it was his mistake and that he had not told me of any videos that needed to stay. I was willing to walk away if my reputation was going to be slandered, and this is the only "threat" that Mat is loosely referring to. Mat is the one that threatened Stuart by saying that he no longer wanted to buy the rest of his star wars videos then (again because he wanted this particular video for himself, which all would have been fine if I had known before a deal was struck and ratified multiple times).

Me and Stuart had a great chat, I wished him well, gave my commiserations on his father's passing and pledged to make a donation for the funeral costs.

Upon leaving, I see a message full of abuse and swearing from Mat full of lies about us leaving other boxes of videos without having looked through on purpose, which again is not true as we only left videos because the car was full to the brim & just about road legal (including having videos on top of me in the front on the long trip home).

I blocked Mat because I did not want to get into a back & forth argument, and I'm only doing so here to defend against his public lies and slander. The only one causing my customer stress through interference in this difficult time is him.

Rated 5 out of 5 stars

Fantastic experience with SellRetro.co.uk

I had a brilliant experience dealing with SellRetro.co.uk when selling a collection of old vinyl albums and VHS tapes. From start to finish, the communication was outstanding — clear, friendly, and refreshingly honest. They took the time to explain the process properly and gave fair, realistic valuations without any pressure or false promises.

What really stood out was how straightforward and trustworthy they were. Everything happened exactly as they said it would, and payment was made very quickly once the items were received, which made the whole process completely stress-free.

If you’re looking to sell vinyl or VHS and want a company that’s professional, reliable, and genuinely decent to deal with, I couldn’t recommend SellRetro highly enough.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Another Happy Customer.. pleased as punch!!

Whilst having a tidy up recently I discovered a very large box of old VHS tapes that I had completely forgotten about. Sadly, I no longer had room for the tapes, but I couldn't find a charity shop that would accept them. So, I searched online for a solution and found SellRetro.co.uk. I telephoned a very pleasant guy called Braedon, who couldn't have been more helpful. He asked me to send some group photos of my VHS tapes, and he contacted me straight back to confirm that he wished to buy them. He offered me a really decent price there and then, and he even offered to arrange and pay for the collection and postage costs of all the tapes from my home. On receipt of the tapes, Braedon paid in full into my bank as promised. I couldn't believe what an easy process it was. It was such a refreshing change to find a Buyer with honesty, integrity, and genuine Customer Service, who also delivered on his promises. I would recommend this company in a heartbeat! Many thanks SellRetro.co.uk. from yet another contented customer. Happy Days!!!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I had some records for sale that I had inherited so I contacted sell retro who offered me a fair price for the ones they needed. Payment was fast and as soon as the items arrived. Will use again

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience selling music cassettes have just completed a sale of my…

I have just completed a sale of my unwanted music cassettes.
The experience was straight forward and a very positive experience.
I sent photos of all the cassettes and sellretro picked out the ones they wanted.
Unfortunately I didn't check them and sadly some of them didn't play properly.
Despite this I was offered a very fair price and I received the payment within 12 hours of offer.
I will definitely be using this company again.
First class service!
Also I'm happy the cassettes didn't end up in landfill

September 16, 2025
Unprompted review
Sellretro logo

Reply from Sellretro

Thank you so much for your lovely review! I knew the cassette issue was not your fault so I made sure to make an offer not too different to the original one, plus you were so pleasant and nice to do business with. So pleased we could save most of the items and I wish you all the very best - please get back in touch anytime!

Rated 1 out of 5 stars

Never even got to sell

Not happy at all. I tried to contact them 3 times and heard no response and so I tried contacting them again and they FINALLY responded. I showed pictures of 32 VHS tapes, 15 if them which were extremely rare as not many even exist and apparently they had ALL of the VHS tapes, some of them apparently in multitude. I highly doubt they had them all especially as some of them as I said are extremely rare and I looked around and I couldn't even find them at all.
So I didn't even get round to selling anything to them as they just lied to me clearly because some of them I'd you search for them online nothing comes up due to the rarity.

September 3, 2025
Unprompted review
Sellretro logo

Reply from Sellretro

Hi this is Braedon from SellRetro.co.uk and I feel like I need to give my side of this. Firstly I do apologise for not being able to take your videos.
Most of what you offered to me I have in multiple quantities as we have approximately 11,000 VHS tapes in my archive. I promise you there was nothing in your collection I deemed rare or hard to find. Why would I not want the videos if they were rare gems? As disappointed as you are I can only buy what I don’t have and we have no obligation to buy your items (as mentioned on our website and in our FAQ’s.). What you haven’t mentioned is that after politely letting you know we wasn’t interested I gave you some ideas as to where to sell them. Finally and perhaps the most pertinent point I’ll make is you’ve left 11 reviews for businesses and 9 of the 11 are 1 star (two of them are 2 star), I would suggest maybe the common denominator in your negative experiences with reputable companies is yourself or - perhaps closer to the truth - your expectations.

Rated 5 out of 5 stars

A home for BELOVED music.

Exellent communication and service.
Was a pleasure to do business with.

I was sad to see my beloved cassettes go, but happy they have found a home where music is still KING!
Pymnt received promptly. No hassle, no chasing. A joy🙂

I will highly reccommend to anyone who needs a home for varied types of music formats.

Keep MUSIC alive no matter what form. 🙂 Tnx
Chrissy in Cnwl.

August 22, 2025
Unprompted review
Sellretro logo

Reply from Sellretro

Thank you so much Chrissy! It was an absolute pleasure talking with you and rehoming your music :) take care and all the best x

Rated 1 out of 5 stars

Ripped off

I was recommended this company to sell some vhs tapes. My mum currently owned them and being 78years old she decided it was time for a smaller property so she had been down sizing. My mum has always taken care of her property so I felt no need to check the for damages ect she owns a vhs recorder so had checked them all to make sure they were working which they did. This company bought 8 vhs tapes from me 1 was only values at about £1.50 and the other 7 were each valued at just over £10 each. My mum just wanted a quick sale so gave this company a huge cut sale price of £20 plus postage. All fine and sorted until today I received photos of what I am informed is mold but can barely see anything on the tapes and one which contained writing. All fine I offered he send the damaged back and I will refund £10. He filed a dispute with PayPal and wanted full refund and to keep the vhs tapes. My partner phoned him and he agreed on £10 and keep the damaged. I think this is disgusting considering I sold them for a huge cut price but to now be ripped off even more. I mean it's not just me he has taken advantage of but a 78 year old women. My mum is quite upset over this and feels scammed. Please never use this company and I hope they feel ashamed of themselves.

June 18, 2025
Unprompted review
Sellretro logo

Reply from Sellretro

I am really saddened that this review has happened. I have to defend my position by confirming that I never asked for a full refund and to keep the tapes - that is 100% slander.

I opened a case with paypal to return all items for a refund because I feel like we would have been drawn into an argument. Only once I mentioned issues with the items (in an amicable way) did she then say they were her 78 year old mother's tapes and that she has already given her the money (implying I couldn't get a refund for returning the affected items or initiate a full return), and this person's attitude and tone throughout was aggressive pretty much from the start and I have all the messages to prove it. 70% of the videos arrived in poor condition and I was happy to do a partial return & refund or a full return/refund and offered paypal to be a mediator to which I was met with mockery and derision. I had no qualms with returning all the items but her partner called me, apologised for her behaviour (I also apologised to hear about the general stress he said she had been under) and he said I could keep the items with a partial refund if I closed the case. Once I closed the case, this review appeared. Hopefully my other reviews leave a clearer picture of what my service is actually like. Such a shame this has happened :(

Rated 5 out of 5 stars

Outstanding service…

This is the second time I have used this company and again I have been treated to an outstanding , efficient and personable service. I would highly recommend.

May 28, 2025
Unprompted review
Sellretro logo

Reply from Sellretro

Penny you're a star! Thank you so much for being a customer with us and for this lovely review! :)

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