I am very dissatisfied with my experience.
Hi,
I don’t understand your response stating that you cannot find me in your system.
Order #7000007422 clearly exists, and I have already been in contact with your customer service multiple times, including ongoing email correspondence with Elias. So please stop claiming that I am not in your system.
What I also don’t understand is why I am being asked all these detailed questions about the stains (how many, what type, whether I have tried cleaning, etc.) when the product was clearly defective upon delivery. A white rug with yellow discoloration is not acceptable, regardless of the cause.
This should not be turned into a long investigation process. The issue is simple: I received a defective product and want to return it and receive a refund.
I have already provided photos and relevant information, and I expect this to be handled without further delays or unnecessary back-and-forth.
Please proceed with approving the return and refund for Order #7000007422.
Jeg er meget utilfreds med min oplevelse.
Jeg modtog et hvidt tæppe (Order #7000007422) med gule misfarvninger, og det har været unødvendigt besværligt at forsøge at returnere det. Jeg har udfyldt returformularen på jeres hjemmeside, men bliver derefter henvist til at klage via et andet link, hvor sagen blot skal “vurderes”.
Jeg har været i kontakt med flere medarbejdere i kundeservice, men der sker ingenting, og jeg får ikke en reel løsning.
Jeg har vedhæftet billeder som tydeligt viser problemet. Det burde ikke være så kompliceret at returnere et defekt tæppe og få sin refundering.
Meget skuffende oplevelse.
I am very dissatisfied with my experience.
I received a white rug with yellow discoloration, and it has been unnecessarily difficult to try to return it. I filled out the return form on your website, but was then redirected to file a complaint through another link where the case is supposedly “reviewed.”
I have been in contact with multiple customer service representatives, but nothing is happening and no real solution is being provided.
I have attached photos clearly showing the issue. It should not be this complicated to return a defective rug and receive a refund.
Very disappointing experience.