Order a hand held mini steam iron advertisement was a rosie and jack I received a copy, unnamed. It’s a standard wet/dry iron which is almost impossible to fill and heat protection pad doesn’t fit.... See more
Company replied
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Review summary
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I ordered some nail clippers from Sempornai. No. SPN75260. They claimed it had been shipped I had to download an app to track my order. The app is difficult to use to track your order. It just directs... See more
Company replied
The video advert showed an aerosol spray can creating a watertight seal. Perfect for my leaky rain gutter I thought. The website stated - 'Package includes: 1 * Leak Repair Waterproof Sealant S... See more
Company replied
2.4
Poor
46 reviews
Replied to 79% of negative reviews
Typically replies within 1 week
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Too good to be true. Surely false advertising!!!
The video advert showed an aerosol spray can creating a watertight seal. Perfect for my leaky rain gutter I thought. The website stated - 'Package includes: 1 * Leak Repair Waterproof Sealant Spray'. I ordered two to get one free. After almost two weeks, my smaller than expected package arrived and inside were three little boxes which were Leak repair 'cream'. Nothing that sprays!!! Looking back at the website, I can see the words say spray but the still pictures show 'cream' (the video still has the 'miracle' spray can).
sempornai.com products waterproofa8-cl
I have contacted their customer services for a refund as they did not send me what I ordered, and have been advised it will be very expensive (for me) to send them back, but if I just keep them, they will give me a 20% store voucher to use on their site/shop.
Let's see how good their customer service really is. Am happy to update this review as things progress but the initial contact does not bode well.
October 20, 2025
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I placed an order on the 4th October…
I placed an order on the 4th October and received no email confirming.
I have received nothing and no emails, however they have taken my money.
I would not recommend this company disgraceful
October 19, 2025
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The delivery was very long
The delivery was very long , I thought I was ordering from the uk and I’m afraid at best the shaver is ok and doesn’t do what it says on the advert , I now use it as an occasional shaver for going away etc , though it does shave reasonably
October 19, 2025
Unprompted review
I have a order .I am waiting for .from…
I have a order .I am waiting for .from the 1st of October it is the 16th now .and as far as there tracking what a LOAN of crap. as far has i can tell my order as been in midair since the 6th of October.
October 16, 2025
Unprompted review
Reply from Sempornai
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@sempornai.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
They responded to my order problem in
They responded to my order problem in a very trustworthy way, keeping me up to date on various correspondence. A very reliable company,
October 2, 2025
Unprompted review
Shocking dishonest dealings, no records or account details kept
EDIT: shocking dishonest dealings: this company appears to keep no accounts or records! I ordered and paid for TWO shavers from this company, but only one was sent to me. When I complained they simply deleted my complaint.
Not trustworthy or honourable. AVOID like the plague?
Still I sign of the missing item from my order. And no sign of the refund promised deMANY MANY MONTHS AGO
Do please get on and Do it then. Would be appreciated. It should be recorded that you had the effrontery to demand removal of my review BEFORE YOU CME UP WITH THE GOODS. Truly shocking.
Your BEST SOLUTION is simply not good enough - because you an absolutely do not perform. What idiots, sadly.
June 13, 2025
Unprompted review
Reply from Sempornai
We apologize for the unpleasant shopping experience you've experienced. This is absolutely not the level of service we should provide. We assure you that our customers are always our top priority and we are committed to providing the highest quality service. A misunderstanding may have occurred due to a miscommunication between us. We understand your concerns. To resolve your issue more efficiently, please contact our customer service email: service@sempornai.com. Our dedicated customer service team will provide you with the best solution within 24 hours.
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