I love that this carrier is compact and can be fit inside my nappy bag (unlike some other carriers which basically need their own bag) so I tend to use this for quick trips into the shops or during so... See more
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Review summary
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Based on these reviews
Customer service was second-to-none, really high quality!! I put in a an old adress and they fixed it on a weekend with swift response and followed up with me on the delivery. Unfortunately, the produ... See more
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Overall, the product is sound and serving its purpose. I did not buy it thinking I could be hands-free, so I'm happy that my hands are mostly free because you definitely have to hold your baby while... See more
Company replied
Love the product easy to use and comfortable. Delivery was about 2 weeks. Only issue I've had is to tighten or loosen the buckle doesn't move freely. So you have to change without them in carrier... See more
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Company details
Written by the company
Eliminate back pain with our unique toddler carrier design👶
Contact info
United Kingdom
- senarah.com
3.4
Average
380 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great carrier, slow delivery
Whilst this is a fantastic carrier, the delivery is incredibly slow. For the amount I paid I’d expect it not to be made and shipped from China.
July 1, 2025
Unprompted review
Reply from Senarah
Thanks so much for your honest feedback. We're really glad to hear you're loving the carrier itself, but we're truly sorry to hear the shipping didn’t meet your expectations.
We always want to be transparent about our timelines, and we know how important it is to receive your order promptly, especially when little ones are involved. While some of our items do ship from our overseas warehouse, we’re actively working on improving our delivery times and streamlining our process.
We genuinely appreciate your support and understanding.
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Great for those who hate stroller
My daughter hates her stroller, and loves this carrier! So much easier for outings now. Highly recommend.
July 29, 2025
Unprompted review
Reply from Senarah
That’s such a joy to hear, thank you so much for sharing this! We’re thrilled that your daughter is loving the carrier and that it’s making your outings smoother. That’s exactly what we hope for when designing our products.
We truly appreciate your recommendation and kind words. Wishing you and your little one more fun and comfortable adventures ahead!
Dangerous equipment DO NOT BUY
I used my senarah carrier today (order #132900) and it was one of the most dangerous pieces of toddler equipment I have ever used. My toddler who wears size 18-24 months slipped right through the carrier after I had tightened it, her foot got caught in my coat, she dangled in my coat popping off two butters. This all happened while I was rushing across a terminal at a ferry crossing from the U.K. to France. Very stressful, very disappointed.
July 28, 2025
Unprompted review
Reply from Senarah
We’re so sorry to hear about your experience. That sounds incredibly stressful, and it’s never the kind of situation we’d want any parent to go through, especially not while traveling with a toddler.
We truly appreciate you bringing this to our attention. We'd love to understand more about what happened so we can look into it properly and make it right. Safety is a top priority for us, and we take all feedback like this very seriously.
Please reach out to us at hello@senarah.com with your order number and any further details or photos you’re able to share. We’re here and ready to help however we can.
I was worried after seeing all the…
I was worried after seeing all the reviews, and emailed the company saying I was worried. They replied promptly, the tracking was kept updated, and it arrived to Northern Ireland within a week and a half. So very good service! The sling is comfy (my boy is only 7 months) he feels secure, I got the zebra and it’s lovely. I walked over an hour with him in it yesterday. He fell asleep eventually, I moved the sling more to the front so his head was on my chest, and he looked perfectly comfy. Good quality, no complaints here! Would recommend.
July 21, 2025
Unprompted review
Reply from Senarah
Thank you so much for your thoughtful and honest review, we’re really glad to hear everything turned out well and that your little one is enjoying the sling! 😊
We completely understand the initial concern, especially when ordering something important like a baby carrier, so it truly means a lot that you gave us a chance. Hearing that your boy felt secure and comfy (and even drifted off to sleep!) makes our day.
Wishing you lots more peaceful walks together, and thank you again for recommending us!
Delivered promptly.
Delivered promptly.
Purchased as a present for my daughter so not used yet.
July 14, 2025
Unprompted review
Reply from Senarah
Thank you so much for the lovely review! We're glad to hear it arrived promptly. We hope your daughter loves it once she starts using it, feel free to reach out if you ever need anything. 💛
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I love the Senarah carrier
I love the Senarah carrier. I had trouble with delivery of my item through a second party company but Senarah's team worked to correct the problem and provided great customer service.
July 18, 2025
Unprompted review
Reply from Senarah
Thank you so much for your kind words! We're really glad to hear you love the carrier, that means a lot to us.
We're sorry again for the hiccup with the delivery, but we’re happy we could get things sorted for you. Thanks for your patience and for giving us the chance to make it right! 💛
A week of nada!
Ordered a carrier 7 days ago, no communication regarding dispatch and no answer to email querying this.
Reply below focuses on a confirmation email which is clearly not the issue here.
July 7, 2025
Unprompted review
Reply from Senarah
Thanks for your feedback. We want to clarify that the confirmation email we referred to contains both your order details and a link where you can track its status anytime, this is the main communication we send right after your purchase. If you didn’t receive it, there’s a good chance it may have landed in your spam or promotions folder.
We also make sure to respond to every email we receive, so if you didn’t see a reply, it’s possible our response didn’t reach your inbox. Please feel free to contact us directly at hello@senarah.com, and we’ll be more than happy to assist you further.
We genuinely appreciate your business and would love the chance to sort this out for you.
Very disappointing experience
I was genuinely excited to try this product and see if it worked for me. Unfortunately, I never had the chance, because it never arrived.
After the first failed delivery, I contacted the company directly and explained that the courier they had used was unreliable.
The courier falsely claimed attempted deliveries, even though the shipping address is a well-known business with people always present and packages being delivered daily without issues.
To their credit, the company said they would resend the order.
But shockingly, they used the exact same courier, despite my clear warning. Unsurprisingly, the second delivery failed in the exact same way.
This isn’t just a shipping issue, it’s a lack of responsibility and judgment.
When a company is informed that their courier is untrustworthy and still decides to use them again, they are directly responsible for the outcome.
I had planned a trip where this order was essential.
Because of their negligence, I’m leaving without the product. Other than a refund, no effort was made to escalate or resolve the problem differently.
Bottom line: until this company takes ownership of the full customer experience, including delivery, I cannot recommend them.
July 12, 2025
Unprompted review
Reply from Senarah
We're truly sorry to hear about your experience, and we understand how frustrating this must have been, especially with time-sensitive plans.
While we did act quickly to resend your order after the first failed attempt, we want to clarify that once packages leave our warehouse, the final delivery is handled by third-party couriers. We used the same courier because it remains the most widely supported and standard service for your location. Unfortunately, we don’t have direct control over their individual drivers or how they carry out delivery attempts.
We genuinely did our best to get your order to you, even going as far as resending it a second time at no cost, because we wanted to make it right. Once the second delivery failed, we also processed a full refund for you right away.
We appreciate your suggestion regarding courier options, and we’re actively reviewing alternatives for high-risk or business address deliveries to avoid this in the future.
Love my Senarah wrap
Love my Senarah wrap. It’s so easy, not bulky and can use it while pregnant unlike my tush baby.
July 12, 2025
Unprompted review
Reply from Senarah
We’re so happy to hear you're loving your Senarah carrier! 💛 Ease and comfort, especially during pregnancy, is exactly what we aim for. Thank you for taking the time to share your experience!
Wishing you and your little one all the best,
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Reply from Senarah
Thank you so much for the kind words! We’re so glad to hear the carrier is making a difference and helping take the weight off, that’s exactly what we designed it for.
Can't wait to use it
Can't wait to use it. Product arrived with no issues or delay. Was easy to setup. My little one a little small to use as hands free. I def need to keep holding him. I purchased the bag attachment, and whilst handy, its too small to fit a nappy other than new born size (Unless I fold one up), but it will def fit phone, keys etc. Though not sure it was worth the extra expense....
July 10, 2025
Unprompted review
Reply from Senarah
Thanks so much for your review, we're so glad to hear your order arrived smoothly and that setup was easy!
Totally understandable that your little one still needs a bit of extra support at this stage, it sounds like you're doing an amazing job finding what works best for you both.
We appreciate the honest feedback about the bag attachment too. It's definitely handy for smaller essentials, but we’ll be sure to share your thoughts with our team as we work on improving future designs.
Thanks again for giving us a try, we're excited for you to get the most out of the carrier as your baby grows!
Money taken from my bank but no carrier, no email confirmation & I’m getting ignored
I ordered a carrier on the 2nd of July. The money has been taken from my bank account, £45 for one carrier. A week went by and I thought hmm I’ve had no correspondence of my order or delivery. Checked my emails & I’ve had no order confirmation but like I say, money has been taken from my account. I have messaged Senarah multiple times on their online chat where it says they will reply in 2 hours but 10+ hours have gone and still no response! Tried to message them on Instagram too, nothing back. I’ve never actually left a negative review before but I’m so annoyed I’ve had a payment taken from me, I’ve not received the item and on top of that feels like I’m getting ignored. This is my last resort to try and reach out to the company, I can’t afford to throw £45 down the drain. Not bothered about the carrier anymore I just want my money back and if I don’t I’ll be taking this further.
Edit: to reply to your response. That’s complete bullshit that you’ve received nothing from me on the web chats. I’ve sent you multiple messages and I’ve got screenshots to prove it. You’re clearly a scam so I’m on the phone to my bank as I speak to report you. Saying you don’t have my email address, again is complete bullshit because I paid via Apple Pay and you can’t physically pay via Apple Pay without your email, address etc being on the payment section.
July 2, 2025
Unprompted review
Reply from Senarah
We’re really sorry to hear about your experience, and we understand how frustrating that must feel. We’ve double-checked our inboxes and support channels, and it looks like we haven’t received any messages from you, which might be why nothing’s been resolved yet.
After reviewing your order, we also noticed that no email address was entered at checkout, which explains why you didn’t receive an order confirmation. Without an email on file, we had no way to send you updates or reach out.
We’d love to help sort this out for you, please get in touch with us directly at hello@senarah.com, and we’ll make it right.
Thank you again for your patience, and we hope to hear from you soon.
Absolutely love it
July 1, 2025
Unprompted review
Reply from Senarah
So glad to hear that, thank you so much! We're really happy you're loving it. 💛
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Poor product and frustrating refund process – avoid this company
We ordered a toddler sling that turned out to be poor quality and not as advertised — definitely not fit for purpose.
When we requested a full refund, we were oddly offered just 50% and told we could keep the item. After pushing back, the offer was increased to 75%. It took four emails before they finally agreed to a full refund if we returned the product.
Based on similar reviews, we sent it back with tracked delivery. As expected, we had to follow up again to confirm they received it before they processed the refund. In total, it took 20 days from our initial request to get our money back.
Very strange experience overall. Based on both the product and the customer service, I would recommend avoiding this company.
June 27, 2025
Unprompted review
Reply from Senarah
Thank you for your feedback, and we're truly sorry for the inconvenience you experienced. We always aim to offer flexible resolutions, which is why we initially provide partial refund options to save customers the hassle of return shipping.
That said, we completely understand your preference to return the product for a full refund. Please note that we advise all customers to monitor their return tracking and notify us as soon as it shows delivered, this helps us process refunds promptly.
We appreciate your patience throughout the process and will continue working to improve both our product experience and customer support.
Email says delivered but never got the item.
This company is the worst. I complained. They said there was a delay. I got shipping info on 6/17 but nothing again until July 1. Then it was magically delivered today. I was home all day. The picture shows my package but up so close you cant even see background. I think they pretended to deliver it and never did. I want a refund. DO NOT BUY. ITS A SCAM.
July 4, 2025
Unprompted review
Reply from Senarah
We’re really sorry to hear about your experience and truly understand your frustration. We’ve already sent you an email so we can get this resolved quickly for you. Our team is here to help, and we’re more than willing to make things right.
Please check your inbox (and spam folder just in case) and reply at your earliest convenience, we’re ready to assist however we can.
Amazing Assisted Carrier – A Game Changer!
I absolutely love the Senarah carrier! It’s incredibly easy to use—no instructions needed, which is a big plus for busy parents. While it’s not 100% hands-free, it functions more like an “assisted carry,” which is perfect for all the times I’d be holding my child with one arm anyway (which is often!).
My 11-month-old fits comfortably and snugly in it—so much so that she can easily fall asleep while I carry her. She loves it just as much as I do.
One note of caution: if you have a bad shoulder or carpal tunnel, be mindful of how you use it, as it still puts some weight on your body. That said, it’s been such a fantastic tool for us. If it lasts me even three months, I’ll definitely be buying another one. Highly recommend!
July 3, 2025
Unprompted review
Reply from Senarah
Thank you so much for your thoughtful and honest review! We’re thrilled to hear that you and your little one are loving the carrier, especially that it’s making daily life a bit easier and even nap-friendly! 😊
You made such a great point about it being more of an “assisted carry” that’s exactly how we designed it: to support the natural way parents already hold their babies, just with a bit more comfort and relief.
We also really appreciate the heads-up for other parents about being mindful with existing shoulder or wrist concerns. That kind of feedback helps others so much when deciding what works for them.
Thanks again for recommending us, and if you ever need a second one down the road, we’ve got you covered! 💛
Not durable or safe
UPDATE: my review below still stands. Disappointing to see Senarah denying there’s a 1-year warranty on their product below (I’ve taken a screenshot) and secondly inplying that a 90-day guarantee period would be sufficient for such a product.
Not durable or safe. The carrier initially worked well and helped with back pain. However, it developed a fault shortly after 3 months, rendering it unsafe and unusable - one of the joins came unstitched. Not what I would expect from something designed to carry a small child once or twice a week. I wrote to customer service to request a replacement or a refund. They replied that the 90-day return period had passed. I wrote back to highlight that it was covered by the 1-year guarantee. It’s been over a month and no reply. There are other carriers on the market, some sold at reputable stores - I would recommend those over Senarah.
June 1, 2025
Unprompted review
Reply from Senarah
Thank you for your feedback, we’re really sorry to hear about your experience and understand your frustration.
We do want to clarify that our carriers come with a 90-day guarantee, which is clearly stated on our website. Unfortunately, since the issue occurred beyond that window, we weren’t able to offer a replacement or refund under our current policy.
That said, we truly appreciate your support early on and are sorry that the product didn’t hold up as expected. We’re always working on improving our design and quality based on feedback like yours.
If there’s anything else we can do to help, feel free to reach back out.
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So disappointed… I’m waiting 8days with…
So disappointed… I’m waiting 8days with no dispatch and they’re ignoring emails! I’m now also worried reading the other reviews about the poor quality when it finally gets here!
I wish I had read the reviews before ordering!
June 24, 2025
Unprompted review
Reply from Senarah
We're really sorry to hear about your experience so far, we understand your frustration, and this definitely isn’t the kind of service we aim to provide.
We’ve recently experienced a temporary delay in dispatching some orders due to a surge in demand, and we truly apologize if this impacted yours. Please know that we’re working hard to get every order out as quickly as possible, and yours will be on its way very soon.
As for the product quality, we stand by our carriers and have many happy customers who use them daily, but we totally understand your concerns and we’ll be here to help if anything isn’t right when it arrives.
Thanks for your patience, and again, we're sorry for the delay and lack of clear communication. If you’d like us to personally check on your order status, just send us a message with your order number, we’d love to make it right.
Reply from Senarah
Thank you so much for the kind words! We’re so happy to hear you’re loving the carrier, especially that it’s comfortable and easy to use. That means a lot to us! 💛
Very happy with the carrier
Very happy with the carrier. Its great quality and easy to use. It makes carrying my 2.5 year old much easier. We all love it.
June 23, 2025
Unprompted review
Reply from Senarah
Thanks so much for the lovely review! We're so glad to hear you're loving the carrier and that it's making things easier with your 2.5-year-old, that means a lot to us. Wishing you and your little one many comfy adventures ahead! 😊
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