SENDÈGARO Reviews 

Reply from SENDÈGARO

Updated 3 days ago

Dear Adele,

We’re sorry that these purchases have left you disappointed. Our team has reviewed the correspondence and delivery records, and we would like to clarify the facts.

FedEx tracking records your Gucci cap’s dispatch from Italy and delivery on 28 September. We replied to your packaging and authenticity enquiry on 1 October, explaining that the cap was sourced through our established Italian luxury supplier and that branded boxes, dust bags and accompanying materials are included when supplied with the item. This does not mean every item includes a boutique gift box or separate authenticity paperwork. Missing presentation materials alone do not establish that an item is counterfeit. We stand behind the authenticity of the products we sell.

For the Valentino boots, we disclosed the damaged original box before dispatch. On 9 September, we sent you five photographs of the boots and packaging. You thanked us for the photographs and confirmed that we could proceed. The order was delivered on 17 September. Your first fit-related return request came on 29 October, 42 days later, and acknowledged that it was outside our standard 14-day return period. We declined the requested exception to that standard return window.

You subsequently raised a possible structural defect. That is a separate concern from a late change-of-mind return. As we explained in our escalation response on 6 November, we have not physically inspected the boots after delivery and have not claimed that a physical inspection ruled out every possible fault. The correspondence and photographs available to us have not established the specific manufacturing defect alleged; this does not remove any applicable rights concerning faulty goods.

We understand that you disagree with our assessment. We have responded to both matters, and our team remains available through the existing email conversation to consider any further evidence. We will keep personal order details private.

SENDÈGARO Customer Care

Reply from SENDÈGARO

Oct 19, 2026

Dear Sophy,

We are sorry that you remain disappointed with your purchase and the outcome of your complaint.

Your concern was reviewed rather than dismissed. We reviewed your photographs, escalated the matter and explained the assessment’s outcome on 26 August, repeating that explanation on 8 September.

As communicated privately, the assessment found that the returned shoes showed use beyond a simple try-on and could not confirm a manufacturing defect. Our decision not to approve a refund or replacement was based on that assessment.

We appreciate that this was not the outcome you wanted, and we apologise for the delays in our communication.

Kind regards,
Sendegaro Customer Care

Reply from SENDÈGARO

Jun 11, 2026

We’re sorry that the item received did not match the listing. Once this was reviewed, we accepted it as an incorrect-item issue, confirmed that no return fees would be charged, and provided a prepaid return label.

We are continuing to resolve the matter directly with the customer. This was not a refusal to help or misleading advertising, and we remain committed to resolving genuine fulfilment issues fairly.

Reply from SENDÈGARO

Jun 11, 2026

Dear Ms D’Amico,

Thank you for taking the time to update your review. We’re delighted to hear that your experience with Sendegaro helped build your confidence in shopping with us. Customer service, clear communication, and competitive pricing are very important to us, so your kind words mean a great deal.

We truly appreciate your support and your love for Dolce & Gabbana, and we look forward to helping you find something special again in the future.

Kind regards,
The Sendegaro Team

Reply from SENDÈGARO

Jun 11, 2026

Dear Numaira,

Thank you for your wonderful review. We’re so pleased to hear that your D&G shoes arrived within a week and that our WhatsApp and email support exceeded your expectations despite the distance and time zone.

Your satisfaction means a lot to us, and we’re delighted that you had such a positive experience with Sendegaro. We hope you enjoy your new shoes and look forward to serving you again.

Kind regards,
The Sendegaro Team

Reply from SENDÈGARO

May 16, 2025

Dear Bob,

Thank you so much for your amazing review! We’re delighted to hear about your positive experience at Sendegaro. It’s wonderful to know that our staff's support made a difference during the shipping address change, and we are thrilled you found the perfect Dolce & Gabbana backpack with us!

We truly appreciate your kind words and are excited to continue growing and improving for our valued customers like you. We look forward to your next visit!

With Love,
The Sendegaro Team

Reply from SENDÈGARO

Apr 14, 2025

Dear Jacqueline

Thank you for your message.

We’d like to clarify a few important details regarding your return.

Your return request was submitted on March 25, 2025, and the return label was issued promptly two days later, on March 27, 2025. As clearly stated in our return policy, the return window is preserved as long as the return request is submitted within the allowed timeframe, which you did.

The returned item was received on April 2, 2025, and was refunded 6 working days later. As outlined in our policy, refunds may take up to 14 days from the date of receipt. We are still well within that timeframe, and your refund will be issued accordingly.

Regarding the 5% restocking fee, this is transparently stated in our return policy and is standard practice for returns of this nature. We are committed to being upfront and clear with our terms, and there is no intention to withhold or obscure any information from our customers.

We understand delays can be frustrating, but we kindly ask for your patience while our team completes the refund process within the stated timeframe. Threatening language is neither necessary nor constructive — we are here to help and are simply following the return policy you agreed to at the time of purchase.

Thank you for your understanding, and rest assured we will notify you as soon as your refund has been processed.

With Love,

Sendegaro Team

Reply from SENDÈGARO

Nov 22, 2023

Dear Jennifer,

Firstly, we want to express our sincerest apologies for the inconvenience you've experienced with the return process at Sendegaro. We strive for excellence, so it's disheartening to hear that we fell short of your expectations in this instance.

Please be assured, your return label was dispatched within five business days as we are currently managing a high volume of inquiries, which has unfortunately impacted our response times. We understand that waiting for a return label can be frustrating and we're genuinely sorry for any stress this may have caused.

Furthermore, we want to clarify that your refund was processed promptly upon the receipt of your returned item. We aim to complete all refunds swiftly, and we are continuously working to expedite this process even during peak times.

We're disappointed to hear that our service did not meet the speedy standards we intend to offer, such as a next-day return label. Please know, your feedback is invaluable to us and we are taking steps to ensure our customer service is more responsive and efficient moving forward.

Your satisfaction is paramount, and we would appreciate the opportunity to make this right. If there's anything further we can do to assist you, please don't hesitate to reach out directly.

Warm regards,
The Sendegaro Team

Reply from SENDÈGARO

Nov 22, 2023

Dear Catherine,

Thank you for taking the time to share your experience with Sendegaro. We're thrilled to hear that ordering and receiving your boots was a breeze! We aim to make shopping as convenient as possible for our valued customers.

We apologize for the oversight regarding the shoe bag that should have accompanied your boots. This is not the standard we strive for, and we appreciate you bringing this to our attention. We'd love to rectify this for you promptly. Please reach out to our customer service team, and we will ensure the shoe bag is sent to you at the earliest convenience.

Your feedback is crucial in helping us improve, and we're grateful for your honesty. Thank you for choosing Sendegaro, and we look forward to serving you better in the future.

Warm regards,
The Sendegaro Team

Reply from SENDÈGARO

Nov 22, 2023

Dear valued customer,

We're thrilled to hear that you had a great experience with Sendegaro! Your satisfaction is our top priority, and it brings us immense joy to know that we've successfully delivered a service that you love. Thank you for taking the time to share your positive feedback with us.

Warm regards,
The Sendegaro Team

Reply from SENDÈGARO

Updated Sep 18, 2023

Thank you so much for taking the time to share your positive experience with Sendegaro. We truly appreciate your feedback and are delighted to hear that you had such a great shopping experience with us.

At Sendegaro, we take great pride in offering authentic Dolce&Gabbana products that meet our customers' expectations. We understand the importance of transparent pricing and strive to provide unbeatable prices, ensuring that our customers get the best value for their money.

Our team is dedicated to delivering exceptional customer service, and we're thrilled to hear that you found us to be ultra-helpful, especially when it comes to returns and sizing inquiries. We believe in making your shopping experience as smooth and enjoyable as possible.

Your review reinforces our commitment to providing high-quality products, competitive prices, and outstanding customer service. We look forward to serving you again in the future and continuing to exceed your expectations. If you have any more feedback or suggestions, please don't hesitate to reach out. Thank you for choosing Sendegaro for your Dolce&Gabbana shopping needs!

With Love,

SENDÈGARO Team

Reply from SENDÈGARO

Sep 18, 2023

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a smooth and enjoyable shopping experience at our store.

At Sendegaro, we understand the importance of convenience and efficiency when it comes to online shopping. We're delighted that you found our ordering process to be easy and that our shipping and handling were speedy. Customer satisfaction is our top priority, and we're glad to have met your expectations.

We look forward to serving you again in the future and providing you with the same level of exceptional service. If you have any feedback or suggestions on how we can further improve your shopping experience, please don't hesitate to let us know. Your input is invaluable to us.

Thank you for choosing Sendegaro, and we can't wait to welcome you back for your next shopping adventure!

With Love,

SENDÈGARO Team

Reply from SENDÈGARO

Aug 19, 2023

Dear Jonard,


We thank you for taking your time to leave us an absolutely lovely review :)

We look forward to continue to provide the best customer journey possible and will continue to bring new pieces that our customers love.

With Love,

SENDÈGARO Team

Reply from SENDÈGARO

Updated May 30, 2023

Dear Mili,

Thank you so much for choosing to shop with us as a first-time buyer. We truly appreciate your trust in our products and services.

We are delighted to hear that you had a positive experience with the shipping process. Ensuring fast and reliable delivery is a top priority for us, and we understand the importance of timely arrival, especially when shipping internationally.

We take great pride in maintaining the quality of our garments, and we're thrilled to know that your purchase arrived in pristine condition. Our team pays meticulous attention to detail to ensure that all original tags are intact, providing you with a seamless shopping experience.

Your kind words and satisfaction mean the world to us. It gives us immense joy to know that we have exceeded your expectations and left no room for any issues during your shopping journey.

Thank you again for choosing us as your trusted shopping destination. We're honored to have you as our customer, and we can't wait to provide you with exceptional service in the future.

With Love,

SENDÈGARO Team

Reply from SENDÈGARO

May 10, 2023

Greetings Jumana,

Thank you for taking the time to write us such a wonderful review! We're thrilled to hear that you found our prices to be lower than what you were originally planning to spend, and that you were pleased with the garments and fast shipping that you received.

We're delighted that you chose to shop with us for your D&G needs, and we appreciate your business. It's always our goal to provide our customers with the best possible shopping experience, and we're thrilled that we were able to do that for you.

We look forward to serving you again in the future, and we hope to continue to exceed your expectations with our products, pricing, and customer service.

Thank you again for your kind words and for choosing to shop with us. We truly appreciate it!

With Love,

SENDÈGARO Team

Reply from SENDÈGARO

Updated Apr 7, 2023

Greetings Willie,

We adore seeing such heavenly feedback filled with love that it cannot help but fuel us to do more!

We are deeply thankful to your soul for spreading our mission to deliver our beloved D&G around the globe with the heartening favour of the best prices. You've become not just a part of our creed, but yet an asset to our hearts.

We appreciate your time to leave us your review, Willie, and we also look forward to serving you again in the future :)

With Love,

SENDÈGARO Team

Reply from SENDÈGARO

Mar 23, 2023

Hi Kristin,

We are deeply admired by your positive feedback. We thank you dearly for taking your precious time to share with us your experience here at Sendegaro. We are also pleased that you love your new bag & sandals as much as we love serving you! :)

We look forward to seeing you again.

With Love,

SENDÈGARO Team

Reply from SENDÈGARO

Mar 23, 2023

Hi Saskia,

We would first like to say thank you for your transparent, sincere feedback. Although you may have run into circumstances that are beyond our control with customs, we deeply admire your compassionate heart for understanding this inconvenience.

We're also thrilled that you enjoy your new bag, which will definitely be a compliment to you with your future outfits!

We thank you again and we hope to be of service in the future Saskia. :)

With Love,

SENDÈGARO Team

Reply from SENDÈGARO

Feb 15, 2023

Good day, Ksenia.

We are delighted that your experience shopping with us at Sendegaro was blissful. You genuinely alter the way our mornings begin; the encouraging comments you leave us actually make us not need coffee!

We value your time to leave us a heartening review and we hope to see you again.

P.S: We believe you will look stunning in your new cardigan! :)

With Love,

SENDÈGARO Team

Reply from SENDÈGARO

Jan 13, 2023

Hi Mhairi,

Thanks for taking your time to leave this review, and we would love to set things straight!

As your order was made on 23rd November, it was delivered on 25th November, 2 days later as promised with our express courier service.

Your husband sent us an email over 27 days later claiming we sent him the incorrect bag, then retracted and wanted it to exchange where the returns policy strictly states 14 days return window.

We appreciate that you have taken your time to leave a review, but we would also appreciate honesty from our customers.

Hope you have a lovely day.

With Love,

Sendegaro Team