I am happy that I found this online store. I originally wasn’t sure if it was a reliable source. I am delightfully surprised. They make a strong effort to maintain customer service and good prices.... See more
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Almost seems too good to be true. I’ve purchased three times. Each piece was received in perfect condition, original tags in place, and with unbelievably fast shipping, especially considering I’m in... See more
Company replied
I discovered Sendegaro through Google search for Dolce & Gabbana Outlet. And I must say, their prices are soo good 😄 Their Black Friday sale did not fail to impress either, just bought some Amore Pum... See more
Company replied
Had a great experience shopping with these guys! I use an app "Shop" that collectively show me all my tracking n' orders, my order with Sendègaro was a Dolce and Gabbana jacket, they displayed t... See more
Company replied
Company details
Written by the company
Dolce & Gabbana Outlet: Online luxury boutique destination offering designer clothing, bags, shoes and accessories.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- customercare@sendegaro.com
- www.sendegaro.com
Updated review
I am happy that I found this online store. I originally wasn’t sure if it was a reliable source. I am delightfully surprised. They make a strong effort to maintain customer service and good prices. I love the Dolce & Gabbana brand and I hope to find something again in the future. Customer service is such a big part of online buying. I hope that they continue to maintain good prices and good communication with consumers. Thanks again for reaching out when I needed you to clarify some information. JD
November 6, 2025
Unprompted review
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Excellent Customer Experience…
I purchased a pair of D&G shoes and within a week it was delivered to SA. The customer service experience ( WhatsApp & email) was beyond expectation given the distance and time zone. It’s rare to experience this level of service and prompt support, truly commendable! Extremely satisfied with my shoes.
June 24, 2025
Unprompted review
Shopping at Sendegaro is very…
Shopping at Sendegaro is very convenient. The staff here are extremely friendly and helpful—you can contact them not only via email but also through WhatsApp. The items are very well-packaged and protected. I’m very satisfied with this purchase of a Dolce & Gabbana backpack. It’s a classic piece, and I couldn’t find this particular model on any other platform—only here has preserved such refined taste.
Due to a personal issue, there was a problem with my shipping address, but the staff were very proactive in helping me make the necessary changes, which I greatly appreciated. I just want to say that I hope our platform continues to grow and improve. I will definitely choose your platform again in the future.
March 31, 2025
Unprompted review
Reply from SENDÈGARO
Dear Bob,
Thank you so much for your amazing review! We’re delighted to hear about your positive experience at Sendegaro. It’s wonderful to know that our staff's support made a difference during the shipping address change, and we are thrilled you found the perfect Dolce & Gabbana backpack with us!
We truly appreciate your kind words and are excited to continue growing and improving for our valued customers like you. We look forward to your next visit!
With Love,
The Sendegaro Team
Not recommended
Not recommended – poor customer service
Two emails to were ignored. The return label was only sent after 2 days, despite the return period being just 7 days. The return has long since arrived at Sendegaro, but I’ve been waiting over a week for my refund – with no response. Additionally, they intend to deduct over CHF 80.– for return shipping and restocking. Unprofessional and not trustworthy. I will definitely not order from them again.
April 8, 2025
Unprompted review
Reply from SENDÈGARO
Dear Jacqueline
Thank you for your message.
We’d like to clarify a few important details regarding your return.
Your return request was submitted on March 25, 2025, and the return label was issued promptly two days later, on March 27, 2025. As clearly stated in our return policy, the return window is preserved as long as the return request is submitted within the allowed timeframe, which you did.
The returned item was received on April 2, 2025, and was refunded 6 working days later. As outlined in our policy, refunds may take up to 14 days from the date of receipt. We are still well within that timeframe, and your refund will be issued accordingly.
Regarding the 5% restocking fee, this is transparently stated in our return policy and is standard practice for returns of this nature. We are committed to being upfront and clear with our terms, and there is no intention to withhold or obscure any information from our customers.
We understand delays can be frustrating, but we kindly ask for your patience while our team completes the refund process within the stated timeframe. Threatening language is neither necessary nor constructive — we are here to help and are simply following the return policy you agreed to at the time of purchase.
Thank you for your understanding, and rest assured we will notify you as soon as your refund has been processed.
With Love,
Sendegaro Team
Returns are a nightmare
Great selection and fast shipping but the returns process has been a nightmare. I had to badger them for 4 business days just to get a return label sent to me, and now they've had my return back for 5 business days with no refund. I emailed customer service twice regarding this and received no response. DO NOT shop here if you plan on returning anything.
November 17, 2023
Unprompted review
Reply from SENDÈGARO
Dear Jennifer,
Firstly, we want to express our sincerest apologies for the inconvenience you've experienced with the return process at Sendegaro. We strive for excellence, so it's disheartening to hear that we fell short of your expectations in this instance.
Please be assured, your return label was dispatched within five business days as we are currently managing a high volume of inquiries, which has unfortunately impacted our response times. We understand that waiting for a return label can be frustrating and we're genuinely sorry for any stress this may have caused.
Furthermore, we want to clarify that your refund was processed promptly upon the receipt of your returned item. We aim to complete all refunds swiftly, and we are continuously working to expedite this process even during peak times.
We're disappointed to hear that our service did not meet the speedy standards we intend to offer, such as a next-day return label. Please know, your feedback is invaluable to us and we are taking steps to ensure our customer service is more responsive and efficient moving forward.
Your satisfaction is paramount, and we would appreciate the opportunity to make this right. If there's anything further we can do to assist you, please don't hesitate to reach out directly.
Warm regards,
The Sendegaro Team
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Super service
I bought boots : Easy to order easy to receive just a little ( no bag shoes as it should have been in the box)
October 25, 2023
Reply from SENDÈGARO
Dear Catherine,
Thank you for taking the time to share your experience with Sendegaro. We're thrilled to hear that ordering and receiving your boots was a breeze! We aim to make shopping as convenient as possible for our valued customers.
We apologize for the oversight regarding the shoe bag that should have accompanied your boots. This is not the standard we strive for, and we appreciate you bringing this to our attention. We'd love to rectify this for you promptly. Please reach out to our customer service team, and we will ensure the shoe bag is sent to you at the earliest convenience.
Your feedback is crucial in helping us improve, and we're grateful for your honesty. Thank you for choosing Sendegaro, and we look forward to serving you better in the future.
Warm regards,
The Sendegaro Team
It was great I love it thank you guys🙏🏿
September 27, 2023
Reply from SENDÈGARO
Dear valued customer,
We're thrilled to hear that you had a great experience with Sendegaro! Your satisfaction is our top priority, and it brings us immense joy to know that we've successfully delivered a service that you love. Thank you for taking the time to share your positive feedback with us.
Warm regards,
The Sendegaro Team
Shop here first for D&G!
Products are as presented online. Prices are unbeatable. Company is very easy to deal with - ultra helpful on returns, sizes etc
August 21, 2023
Reply from SENDÈGARO
Thank you so much for taking the time to share your positive experience with Sendegaro. We truly appreciate your feedback and are delighted to hear that you had such a great shopping experience with us.
At Sendegaro, we take great pride in offering authentic Dolce&Gabbana products that meet our customers' expectations. We understand the importance of transparent pricing and strive to provide unbeatable prices, ensuring that our customers get the best value for their money.
Our team is dedicated to delivering exceptional customer service, and we're thrilled to hear that you found us to be ultra-helpful, especially when it comes to returns and sizing inquiries. We believe in making your shopping experience as smooth and enjoyable as possible.
Your review reinforces our commitment to providing high-quality products, competitive prices, and outstanding customer service. We look forward to serving you again in the future and continuing to exceed your expectations. If you have any more feedback or suggestions, please don't hesitate to reach out. Thank you for choosing Sendegaro for your Dolce&Gabbana shopping needs!
With Love,
SENDÈGARO Team
Will definitely shop there again
Very easy ordering process. Very fast shipping and handling.
August 11, 2023
Reply from SENDÈGARO
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a smooth and enjoyable shopping experience at our store.
At Sendegaro, we understand the importance of convenience and efficiency when it comes to online shopping. We're delighted that you found our ordering process to be easy and that our shipping and handling were speedy. Customer satisfaction is our top priority, and we're glad to have met your expectations.
We look forward to serving you again in the future and providing you with the same level of exceptional service. If you have any feedback or suggestions on how we can further improve your shopping experience, please don't hesitate to let us know. Your input is invaluable to us.
Thank you for choosing Sendegaro, and we can't wait to welcome you back for your next shopping adventure!
With Love,
SENDÈGARO Team
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Reply from SENDÈGARO
Dear Jonard,
We thank you for taking your time to leave us an absolutely lovely review :)
We look forward to continue to provide the best customer journey possible and will continue to bring new pieces that our customers love.
With Love,
SENDÈGARO Team
First time buyer
First time buyer. The shipping was fast, especially considering I live in US. No issues whatsoever. Garment arrived in pristine condition, all original tags in place. Will definitely shop again.
May 4, 2023
Unprompted review
Reply from SENDÈGARO
Dear Mili,
Thank you so much for choosing to shop with us as a first-time buyer. We truly appreciate your trust in our products and services.
We are delighted to hear that you had a positive experience with the shipping process. Ensuring fast and reliable delivery is a top priority for us, and we understand the importance of timely arrival, especially when shipping internationally.
We take great pride in maintaining the quality of our garments, and we're thrilled to know that your purchase arrived in pristine condition. Our team pays meticulous attention to detail to ensure that all original tags are intact, providing you with a seamless shopping experience.
Your kind words and satisfaction mean the world to us. It gives us immense joy to know that we have exceeded your expectations and left no room for any issues during your shopping journey.
Thank you again for choosing us as your trusted shopping destination. We're honored to have you as our customer, and we can't wait to provide you with exceptional service in the future.
With Love,
SENDÈGARO Team
I am Singapore I found this place
The price much lower than what I was planning to buy from another store, the authentic garments plus the fast shipping . I will shop all of D and G from here
April 27, 2023
Unprompted review
Reply from SENDÈGARO
Greetings Jumana,
Thank you for taking the time to write us such a wonderful review! We're thrilled to hear that you found our prices to be lower than what you were originally planning to spend, and that you were pleased with the garments and fast shipping that you received.
We're delighted that you chose to shop with us for your D&G needs, and we appreciate your business. It's always our goal to provide our customers with the best possible shopping experience, and we're thrilled that we were able to do that for you.
We look forward to serving you again in the future, and we hope to continue to exceed your expectations with our products, pricing, and customer service.
Thank you again for your kind words and for choosing to shop with us. We truly appreciate it!
With Love,
SENDÈGARO Team
Almost seems too good to be true
Almost seems too good to be true. I’ve purchased three times. Each piece was received in perfect condition, original tags in place, and with unbelievably fast shipping, especially considering I’m in the United States. I have yet to return anything as I’m obsessed with everything so far. I have shared the Sendegaro website with so many women. I cannot imagine anyone not coveting this opportunity to buy designer for such huge reductions!
March 1, 2023
Unprompted review
Reply from SENDÈGARO
Greetings Willie,
We adore seeing such heavenly feedback filled with love that it cannot help but fuel us to do more!
We are deeply thankful to your soul for spreading our mission to deliver our beloved D&G around the globe with the heartening favour of the best prices. You've become not just a part of our creed, but yet an asset to our hearts.
We appreciate your time to leave us your review, Willie, and we also look forward to serving you again in the future :)
With Love,
SENDÈGARO Team
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I ordered a bag and a pair of sandals
I ordered a bag and a pair of sandals. Both are beautiful and great quality. I am very happy with my purchase and will order from them again!
March 1, 2023
Unprompted review
Reply from SENDÈGARO
Hi Kristin,
We are deeply admired by your positive feedback. We thank you dearly for taking your precious time to share with us your experience here at Sendegaro. We are also pleased that you love your new bag & sandals as much as we love serving you! :)
We look forward to seeing you again.
With Love,
SENDÈGARO Team
Very happy and satisfied with the bag
It took almost 2 weeks for the bag to be delivered. Presumably It has been at customs for a number of days, but FedEx did not clarify that and it was not possible to get in contact with FedEx. However i’m very happy and satisfied with the beautiful bag 👍🏻!
February 17, 2023
Unprompted review
Reply from SENDÈGARO
Hi Saskia,
We would first like to say thank you for your transparent, sincere feedback. Although you may have run into circumstances that are beyond our control with customs, we deeply admire your compassionate heart for understanding this inconvenience.
We're also thrilled that you enjoy your new bag, which will definitely be a compliment to you with your future outfits!
We thank you again and we hope to be of service in the future Saskia. :)
With Love,
SENDÈGARO Team
Quality D&G outlet
I received a beautiful cardigan at a great price. Shipping was fast and the item was packaged in multiple layers. Very pleased with my experience. I will definitely be a repeat customer!
January 26, 2023
Unprompted review
Reply from SENDÈGARO
Good day, Ksenia.
We are delighted that your experience shopping with us at Sendegaro was blissful. You genuinely alter the way our mornings begin; the encouraging comments you leave us actually make us not need coffee!
We value your time to leave us a heartening review and we hope to see you again.
P.S: We believe you will look stunning in your new cardigan! :)
With Love,
SENDÈGARO Team
WARNING!!!!!
Awful service! Sent my husband a link for a bag, he bought it but they sent the wrong colour. By the time I opened the present they said it was too late to return. This after not replying to emails etc. Also they said the price included tax - we had to pay 100s to get it from customs. Don’t buy from this lot. May seem like a bargain but if anything goes wrong they won’t take responsibility or help. Unlike other reputable companies like Yoox who look after customers.
December 8, 2022
Unprompted review
Reply from SENDÈGARO
Hi Mhairi,
Thanks for taking your time to leave this review, and we would love to set things straight!
As your order was made on 23rd November, it was delivered on 25th November, 2 days later as promised with our express courier service.
Your husband sent us an email over 27 days later claiming we sent him the incorrect bag, then retracted and wanted it to exchange where the returns policy strictly states 14 days return window.
We appreciate that you have taken your time to leave a review, but we would also appreciate honesty from our customers.
Hope you have a lovely day.
With Love,
Sendegaro Team
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Good price
Good price, quick delivery but a little disappointed because the dress is beautiful but arrived without number tag and characteristics. Also the silk of the dress was damaged in a small part.
December 26, 2022
Unprompted review
Reply from SENDÈGARO
Hi Sandra,
Thanks for giving us the time to leave a transparent review! Our beloved customers are strongly encouraged to be honest as we believe it sets the intention of authenticity we preach as a company.
Regarding the number tag and characteristics of the dress you have purchased (which is beautiful, by the way), it is a limited runway dress exclusively sold to private clients by Dolce & Gabbana. Unfortunately, some limited pieces won't include such tags as you may see in retail stores. We were honoured to acquire them, and now they are in your grace to wear.
As for the damaged part, I believe one of our team members reached an agreement you seemed satisfied with.
We hope this clarifies any concerns you may have and please feel free to contact us if you have any further questions :)
With Love,
SENDÈGARO Team
I received my order in short period and…
I received my order in short period and it was in good condition
December 8, 2022
Unprompted review
Reply from SENDÈGARO
Hi Alya,
We are ecstatic that you are happy with our services. Thank you for taking the time to leave us a joyous review. Welcome to the Sendègaro family!
With Love,
SENDÈGARO Team
Wonderful experience
I stumbled upon their website from a Google search. I knew I was in the right place when I saw the high rated Trustpilot reviews.
Upon the confirmation of my order, I received my dress in 3 days which shocked me knowing how busy Black Friday can get. Looking forward to order again!
November 29, 2022
Unprompted review
Reply from SENDÈGARO
Greetings Bilal,
First of all, we want to express our gratitude for the positive review you left for us. At Sendegaro, providing a blissful journey is always our top priority. Learning that our devoted customers are happy only motivates us to perform better each day.
We hope you enjoy your brand-new, exquisite D&G items :)
With Love,
Sendegaro Team
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