Mostly positive experience. It's unfortunate when shipping prices from seller aren't listed and then you are forced to pay an extremely high rate with no visibility as to why or what the benefit is. M... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have waited 3 weeks for you to ship my package: Z-131632. "Reason for packing suspension: This parcel exceeds maximum available dimensions for this shipping method. Please let us know... See more
Company replied
Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own curren... See more
Company replied
generally it's pretty good. You have to give them a deposit to order, which means you might have more money laying around on there than you need, it's a bit annoying overall. support response time is... See more
Company replied
Company details
- Online Marketplace
- Import Export Company
- Online Auction Service
- Shipping and Mailing Service
- Tractor Dealer
- Video Game Store
About Sendico
Written by the company
Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).
After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!
At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.
With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!
Contact info
418-1 Hariwara Nakamachi, Toyama,, 931-8431, Toyama Prefecture, Japan
- 076-482-4868
- mail@sendico.com
- sendico.com
4.4
Excellent
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sendico experience
Sendico is quick with receiving orders from Mercari Japan sellers , and the packing was very well done. Shipping fees are reasonable, but the delivery time could be faster.
April 23, 2026
Reply from Sendico
Hi Brian,
Thank you for your review! We're happy to hear that you appreciate our packing and discounted shipping fees.
We hear you on the delivery times, and hope we can work closer with our courier partners to streamline that in future.
Kind Regards,
Sendico
I got my item undammaged and well…
I got my item undammaged and well packet, thank you!
April 21, 2026
Reply from Sendico
Hi There,
We're happy to hear that your shipping was seamless and everything arrived undamaged. We do our best to ensure that our packaging will survive any bumps!
Looking forward to seeing you again in future.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
We're happy to hear that you found using us a positive experience, and that you appreciate the care we put into our packaging!
Hoping to see you again in future!
Kind Regards,
Sendico
I am from indian and i use sendico to…
I am from indian and i use sendico to import gunpla , 100% recommend. Very good service.
April 28, 2026
Reply from Sendico
Hi There,
Thank you for your review! We're happy that we could help you get your hands on some gunpla, and hope to continue serving you in the future.
Kind Regards,
Sendico
Love it .......
April 23, 2026
Reply from Sendico
Hi There,
We're glad to hear that you love using our service, and look forward to serving you again in service!
Kind Regards,
Sendico
Good Seevice
April 14, 2026
Reply from Sendico
Hi Amin,
We're glad to hear that you enjoy our service, and look forward to seeing you again in future!
Kind Regards,
Sendico
Fast & efficient service!
April 10, 2026
Reply from Sendico
Hi Erin,
Thank you for taking the time to leave us a review! We're happy to hear that you appreciate the effort we put into making sure our service is efficient and streamlined, and will do our best to ensure the same level of care going forwards!
Looking forward to seeing you again in future.
Kind Regards,
Sendico
Sendico always deliver on time
Sendico always deliver on time! What a good thing is to find a portal like this so we can enjoy in buying great things from Japan! Arigato Sendico! :)
April 16, 2026
Reply from Sendico
Hi There,
We're glad to hear that you find our service easy to use and learn! We hope to continue serving you again in future.
Kind Regards,
Sendico
makes purchasing from japan a real…
makes purchasing from japan a real convenience and delivery is fast too
April 7, 2026
Reply from Sendico
Hi There,
We're happy to hear that you find our service convenient to use, and that you appreciate our shipping speeds!
Looking forward to seeing you again in future.
Kind Regards,
Sendico
Unorganised customer support service
Sendico urgently needs to restructure its customer support operations. As a loyal customer of several years, I have seen the service quality decline rather than improve. Although their stated hours are 9:00–18:00 JST, the reality is a 'one reply per query per day' bottleneck. Even if I respond immediately to their response, I rarely receive a second follow-up until the next business day.
This lack of agility has real consequences for me: I have lost numerous items because price negotiations weren't handled promptly. In several instances, items I intended to buy on stores like Rakuma were snatched up by other proxy services because Sendico failed to execute the purchase in time. Furthermore, the recent refusal to engage in price negotiations—even when sellers are open to them—is disappointing. Sendico should consider a system that allows buyers to negotiate directly with sellers to eliminate these costly delays.
March 21, 2026
Unprompted review
Everything was ok
Everything was ok, whats promised its delivered. Just wish they pack the items better since it will travel half a globe, but rest is ok.
March 24, 2026
Reply from Sendico
Hi There,
Thank you for your feedback. We’re glad to hear that everything arrived as promised, but we’re sorry to hear that the packaging didn’t fully meet your expectations.
We take packing very seriously, especially for international shipments, so we’d really appreciate it if you could share more details with us at mail@sendico.com. This will help us review your case and see where we can improve.
Thank you again for your support, and we’ll continue working to provide a better experience.
Kind Regards,
Sendico
Wonderful! Thank you!
The camera is beautiful and exactly as pictured. It works flawlessly. It was packaged safely and shipped promptly.
Thank you!!
March 22, 2026
Reply from Sendico
Hi There,
Thank you so much for your lovely review! We’re really happy to hear that your camera arrived safely, works flawlessly, and matched the listing perfectly.
It’s great to know you were satisfied with the packaging and shipping as well. We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Always very nice staff
Always very nice staff, very helpful, doing their best to help you out. Very good support team wherever you need something, also great Discord server with up to date information and amazing community.
March 17, 2026
Reply from Sendico
Hi There,
Thank you so much for your kind words! We’re really glad to hear that you’ve had such a positive experience with our team and support.
It’s great to know you find our staff helpful and that the Discord community has been a valuable resource as well. We’re lucky to have such an amazing community around us.
We look forward to seeing you again in future!
Kind Regards,
Sendico
Very efficient
March 24, 2026
Reply from Sendico
Hi There,
Thank you for your kind feedback! We’re really glad to hear you found our service efficient.
We truly appreciate your support and hope to assist you again soon.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you for your kind words! We’re really glad we could assist you when you needed it most.
We truly appreciate your support and hope to help you again whenever needed.
Kind Regards,
Sendico
Had a great experience using Sendico
Had a great experience using Sendico. Box was packaged very well with multiple layers of bubble wrap inside to protect fragile items. Very prompt customer service team as well who will clear any doubts/issues that you have.
March 5, 2026
Reply from Sendico
Hi There,
Thank you so much for your kind review! We’re really happy to hear you had a great experience using Sendico.
It’s great to know your items were well protected with careful packaging, and that our support team was able to assist you promptly. That’s exactly the level of service we aim to provide.
We truly appreciate your support and hope to help you again soon.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you so much for your kind words! We’re really glad to hear you had a flawless experience.
We do have plans to develop an app in the future, but we want to make sure it offers a unique and improved experience rather than just replicating the standard browser version. So please look forward to it!
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you so much for your kind words! We’re really glad you see Sendico as a great resource and enjoyed doing business with us.
We truly appreciate your support and look forward to helping you again in the future.
Kind Regards,
Sendico
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