Mostly positive experience. It's unfortunate when shipping prices from seller aren't listed and then you are forced to pay an extremely high rate with no visibility as to why or what the benefit is. M... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have waited 3 weeks for you to ship my package: Z-131632. "Reason for packing suspension: This parcel exceeds maximum available dimensions for this shipping method. Please let us know... See more
Company replied
Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own curren... See more
Company replied
generally it's pretty good. You have to give them a deposit to order, which means you might have more money laying around on there than you need, it's a bit annoying overall. support response time is... See more
Company replied
Company details
- Online Marketplace
- Import Export Company
- Online Auction Service
- Shipping and Mailing Service
- Tractor Dealer
- Video Game Store
About Sendico
Written by the company
Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).
After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!
At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.
With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!
Contact info
418-1 Hariwara Nakamachi, Toyama,, 931-8431, Toyama Prefecture, Japan
- 076-482-4868
- mail@sendico.com
- sendico.com
4.4
Excellent
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent services
I've been using Sendico for a long time. They're reliable, fast, with reasonable pricing. I highly recommend their services!
September 9, 2025
Reply from Sendico
Hi There,
Thank you for your kind review!
We're pleased to hear that you would recommend our service to others, and will continue to uphold the same level of service you expect going into the future!
Kind Regards,
Sendico
I had put money in my wallet and when i…
I had put money in my wallet and when i wanted to withdraw they only sent me part of the money and rest was failed due to technical issues and when i had informed them they told they sent it to me whereas i contacted my bank and they told them to retry the transaction as i did not get my money back but they kept on saying that they refunded me and scammed me
September 9, 2025
Unprompted review
Reply from Sendico
Hi Alan,
Thank you for sharing your concerns. We’d like to clarify that we did in fact process your refund on our end, but unfortunately the intermediary payment provider encountered issues finalizing the transaction. We are already in contact with them and are working toward a resolution so that the remaining funds can be returned to you as soon as possible.
We sincerely apologize for the delay and the frustration it has caused, and we appreciate your patience while we get this matter resolved.
Kind Regards,
Sendico
Reply from Sendico
Hi Anita,
Thank you for your kind review. We're glad you like our service and hope to see you again soon!
Kind Regards,
Sendico
Awesome
Awesome ! Everything went well and shipping took a lot less time than I thought! Will be ordering again soon :)
September 9, 2025
Reply from Sendico
Hi There,
Thank you for your review. We're happy to hear that we surprised you with our speedy shipping!
We look forward to your next order, and will help however we can if you have any questions.
Kind Regards,
Sendico
Excellent & reliable service
I love Sendico! The process of purchasing always runs smoothly, and my items are packed securely every single time. Parcels are shipped out quickly and arrive in about two weeks (which is fantastic). The customer support is very nice and helpful. :)
September 12, 2025
Reply from Sendico
Hi There,
Thank you for your kind review of our service! We're glad to hear that you are happy with our packing and overall service, and hope to see you again in future!
Kind Regards,
Sendico
I can order doujinshis!
The only place I can get my hands on the doujinshis I want. 🔥👊 Really helps that the free storage is half a year too, because most of the time I do need to wait on other doujinshis' release dates so I can have them all sent together in one shipment.
The few inconveniences are:
1. The inevitable 1-day delay before my item can actually be ordered, so sometimes it reaches the point of the item going out of stock.
2. The uncertainty of my notes actually being read every single time, because there was an instance where I specifically said to choose a cheaper inland shipping option, and the following day, I saw that they still gave me a quote with the most expensive inland shipping option—so I had to cancel and redo my order all over again and had to wait another whole day.
But other than that, I'm just happy I don't have to miss out on my favourite doujinkas' works anymore as long as they make their doujinshis available for mail order!
September 8, 2025
Reply from Sendico
Hi There,
Thank you for your kind review and insights into the Doujinshi ordering process.
We'll be discussing the inconveniences you discussed in-house over the next week to see if there are any adjustments we can make to make this process more streamlined in future!
Kind Regards,
Sendico
Reply from Sendico
Hi There,
We're really glad you had a good experience with us! We hope to see you again in future, and appreciate your kind comments.
Kind Regards,
Sendico
Easy to use and pleasant experience.
September 5, 2025
Reply from Sendico
Hi There,
Thanks for your kind comments regarding our service! We're happy to hear that you found the site intuitive and enjoyable to use, and hope to see you again in future.
Kind Regards,
Sendico
Reply from Sendico
Hi Pak,
Thank you for your kind review. We're glad you've had good experiences with us, and we hope to maintain a high level of service going forwards!
Kind Regards,
Sendico.
A unique experience it a good way
A unique experience it a good way. Sendico was able to buy what ever I need from japan.
August 19, 2025
Reply from Sendico
Hi Gadwin,
Thank you for your kind words! We're glad that you had a unique experience with us, and we look forward to seeing you again in the future!
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thank you too!
We're glad you had a good experience with us and hope to see you again soon.
Kind Regards,
Sendico
Best proxy for japan
I like the fact that I can track my parcels and also the bidding system is easy to understand
August 18, 2025
Reply from Sendico
Hi Luca,
Thank you for your kind review of our service!
We're glad that you find everything easy to understand and appreciate the effort that we go through to make the shipping process transparent.
Let us know if you ever have need help with anything!
Kind Regards,
Sendico
Got a 3ds
The experience was great working with sendico
The support was awesome
And the packaging was on point so yeaa
It was really good
August 19, 2025
Reply from Sendico
Hi There,
We're glad you had a positive experience with our support team and our overall packaging and service!
We hope to see you again in future, and are here for you if you ever need help with anything.
Kind Regards,
Sendico
Great service
Great service! Really easy to shop and all stages of buying, product inspection and shipping to the UK were transparent and smooth. Shipping was much faster than expected!
August 22, 2025
Reply from Sendico
Hi There,
Thank you for your kind review of our service!
We're glad to hear that you had a smooth experience with us, and hope to see you again in future.
Kind Regards,
Sendico
Super reliable and fairly fast.
August 19, 2025
Reply from Sendico
Hi There,
Thank you for your kind comments regarding our service!
We're always doing our best to make sure that we serve our customers fast and consistently, and are glad that you appreciate us.
We hope to serve you again soon!
Kind Regards,
Sendico
Very good service
August 19, 2025
Reply from Sendico
Hi There,
Thank you for your kind comments!
We're glad you enjoy our service, and hope to serve you again in the future.
Kind Regards,
Sendico
This appp is very god
August 25, 2025
Unprompted review
Reply from Sendico
Hi Ubaid,
Thank you for your comments! We're glad you are enjoying our service, and hope to see you again soon.
Kind Regards,
Sendico
Reply from Sendico
Hi Misha,
Thank you for your review! We're happy to hear you had a seamless experience with us, and hope to see you again soon.
Kind Regards,
Sendico
Reply from Sendico
Hi There,
Thanks for getting in touch, we took a look at your parcel and can see that you sent via Japan Post surface mail.
As this type of shipping can take up to 3 months to arrive we want to reassure you that your parcel will arrive eventually!
Please let us know if you need help in the meantime at mail@sendico.com
Kind Regards,
Sendico
Almost everything was good
Almost everything was good, packaging,information about the package , the condition of the package etc. Only problem is i wasn't informed about possible extra customs fees depending on country which was quite high.
July 11, 2025
Reply from Sendico
Hi There,
Thank you for your honest review. We're glad you had a positive experience with us, and thank you for your comments.
We will discuss how we can make customs fees more obvious to customers going forwards and see what we can do to help here.
Kind Regards,
Sendico
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.