Send My Bag Reviews 27,556

My suitcase was damaged in 3 spots and I still haven’t heard from the last correspondance about being compensated.

I was sending my bags half way across the world for the first time and felt quite nervous to do so. The information online for sending UK to Australia was quite confusing and upon calling the company a few times was told it needed to be updated on the website. The information about what needed to be printed/ what was required paperwork for customs in Aus is apparently no longer needed however it’s still up on the website.

What is great about the company is their customer service. Every person I spoke to was calm, patient and informative . I really appreciated their time and their ability to answer all of my questions.

The only other issue was that the suitcases I sent were absolutely bartered on the other end. However, this is pre-warned when booking that their may be some damage to carriers. It also is likely that it’s out of the Send My Bag’s hands as they use various transport companies to do the shipping.

Overall, I’m glad the content of my bags arrived safely (even if the outside was completely shredded) and I would consider using the company again in the future.

Sent a bag from New Zealand to Germany. Delivery was really fast, tracking was exact and date of delivery was exactly as planned.
I am not really sure if it was Send my Bag’s fault or Fed Ex’s fault (delivery was by Fed Ex), but I had to pay +25% to Fed Ex when the bag arrived because there were some “service fees and toll fees” to be paid… I don’t know why they can’t say that before you send your bag, because you have to make an exact list of what is in your bag, and I think like this they should know how much extra fee/tolls you have to pay and they should inform you about that!

Affordable, quick and easy

Useless customer service. No one picked up the luggage, no one send the luggage. All the communication was done by myself to UPS directly

Pleasant people collecting and delivering. Picked up and delivered back on the right days. Luggage totally as we gave it.
Will use again

Ive been using sendmybag for several years now and Im such a happy customer.

I’ve used this company many times over the years from my university days until now when I’ve moved countries. I’ve always found the service reliable and easy to use. It’s also great not having the stress of dealing with heavy suitcases in a busy airport!

Very easy, reliable and on time. Would reccomend

Price is very good for the service

It was a nightmare to arrange the delivery, had to pick it up at a Fedex location, my bike box was heavily damaged.

Had to pay an extra $60 when the bag was dropped at home. Rip off

The goods were collected on the right date and delivery was speedy. No damage to the luggage and staff more than willing to help.
Many thanks 👍

From pick up - to transit -to delivery everything was easy.

The pickup was easy and quick.
Transit- I could follow everything day by day and that was amazing.

Dilvery- it was on the first of the 2 promised days. The only minor thing is that the box has been thrown over the gate as no one was home. Luckily i had only clothes and non breakable items in there.

Wow! What a genuinely atrocious service. I mean, I am in disbelief. 1 star feels nice, couldn’t put 0, hence it’s their lucky day!
The entire premise of the service is to have everything paid for and sorted. Essentially, Send my bag just buy postage off FedEx, dpl etc.- no issues there, as that saves me a lot of effort moving from one country to another! The problem arose 3 weeks after I sent my bags, receiving a £21 returned goods fee. I was under the impression this was a mistake, I told FedEx this. They then took it to control accounts and debt collection, £20 added weekly! Send my bag refused to pay THEIR debt, claiming the onus is on me. I righty said if you want to place the onus on me, you’d have had to have said a long time ago about this fee and to pass it on to themselves. Anyways, 5 months pass, send my bag take ages to reply, have no appreciation for the stress this causes people to be maliciously harassed for money they don’t owe. They admitted on week one of this whole scenario it was their debt. They made me pay it and said they’d pay me back. I have no legal obligation to do that I’m frankly just bored of their ridiculous customer service (or lack there of) Now they’re faffing about. Can’t wait to get my money back.
DO NOT USE

Great experience.

My original request was to have a collection from Manchester the Thursday 30 April and arrive to London Friday 1 May however the Fedex driver failed to contact me or the concierge at the apartment building and I had to get this rescheduled for the following day.

I’ve had this collected Friday 1 May from Manchester and it is expected to arrive Tuesday 5 May due to a bank holiday weekend and I won’t be available for. I understand this is a bank holiday weekend but I was hoping I could at least collect due to this mishap.

Although the Live Support had been responsive but I’ve been upset that I haven’t been able to get some sort of resolution. I was happy with the level of service I had before but now I would look at other courier services or avoid and not recommend sendmybag to anyone due to the service I had.

Everything went well; the items arrived in good condition and on time. The only downside is that the person who collects the boxes doesn't come to get them; you have to bring them down to the building entrance yourself.

Fast, reliable and super easy!