Simple booking. Staff always on hand by email, chat or phone. Can get through easily and advisors , without exception are helpful and polite. Any queries re collection or delivery dealt with efficie... See more
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Review summary
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I have used them twice, from the US to Spain. It's been a good experience both times. The customer service is uber-excellent. Night or day, via chat I've been able to reach a real person almost immedi... See more
Have used Send My Bag quite a few times over the last three years to send clothing backwards and forward between Australia and the UK for a family member who is over in the UK on a working visa. Alwa... See more
Send my bag was tge best way to get my excess items back from the UK to Australia. Their instructions were clear on how to pack, what I was allowed to ship. The friendly courier collected... See more
Company details
About Send My Bag
Written by the company
Send My Bag is the leading door to door luggage delivery and personal effects shipping company. The service is used by a wide variety of travellers from people relocating and studying abroad, to those taking a short holiday or sporting vacation.
Send My Bag started out as a service for students and having made over 100,000 collections from universities is probably the most experienced student shipping service worldwide.
From our UK and US domestic services to express worldwide services Send My Bag offers more routes online than any other personal effects shipping company.
Our experienced customer support team is available to answer your questions 24hrs / day Mon - Fri and throughout the day on Saturday and Sunday.
The Send My Bag APP allows for easy one click tracking and all customers can request free label holders during booking.
Looking for more reviews? Check out over 100,000 independent reviews on SendMyBag.com.
Send My Bag Best Price and On Time Guaranteed
We guarantee our door to door luggage services won’t be beaten on price. We guarantee your express service item within the United Kingdom & within the EU will arrive on time or your money back.
Did you know that Send My Bag offer a best price guarantee? If you find a lower price up to 7 days after you place your order we’ll match it and give you a £10 credit (we're that confident you won't).
If your Send My Bag Express service item doesn’t arrive on time on an internal EU route we’ll credit your Send My Bag account with 50% of the transit costs, if the delay is 2+ working days we’ll credit your Send My Bag account with 100%. To claim, get in touch within 7 days of delivery.
For full terms & conditions on both the Send My Bag Best Price & On Time Guarantee , see our Terms and Conditions (under section 14).
Contact info
United Kingdom
- 0333 006 9966
- info@sendmybag.com
- sendmybag.com
4.5
Excellent
27K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy instructions
Easy instructions, my bags and cardboard box were picked up on schedule, delivered to Taiwan promptly, made it through customs with no problem, delivered to my apartment doorman perfectly. Would definitely use the service again.
May 1, 2026
Simply the best!
Simple! This company is without any doubt the best worldwide! Customer service spot on! Courier personnel perfect and courteous! Very quick and efficient! Used lots of times over years and will continue to do so! Using send my bag is a no brainer!
May 4, 2026
The only thing that isn't great is that…
The only thing that isn't great is that you switched carriers from DHL to FedEx and now it takes longer and the tracking is not good with them.
April 30, 2026
Great!
Always had a great experience with Send my Bag! Thank you for sending my boxes back home!
May 1, 2026
all good as usual
April 29, 2026
My suitcase was damaged in 3 spots and…
My suitcase was damaged in 3 spots and I still haven’t heard from the last correspondance about being compensated.
May 4, 2026
Reply from Send My Bag
Hi Cliente,
Thank you for your review, I'm sorry to hear your item was received in a lesser condition.
Reviewing your order I can see that our Priority Team emailed you on 24th April offering you a resolution for the condition your suitcase was received, after engaging with you from 21st April.
We did not receive any response to the email on 24th April until you emailed us shortly before you posted you review on Trustpilot. The team will re-send the email from 24th April so you can review and respond accordingly.
Thanks,
Darren
Send My Bag
Great customer service/ website needs reviewing
I was sending my bags half way across the world for the first time and felt quite nervous to do so. The information online for sending UK to Australia was quite confusing and upon calling the company a few times was told it needed to be updated on the website. The information about what needed to be printed/ what was required paperwork for customs in Aus is apparently no longer needed however it’s still up on the website.
What is great about the company is their customer service. Every person I spoke to was calm, patient and informative . I really appreciated their time and their ability to answer all of my questions.
The only other issue was that the suitcases I sent were absolutely bartered on the other end. However, this is pre-warned when booking that their may be some damage to carriers. It also is likely that it’s out of the Send My Bag’s hands as they use various transport companies to do the shipping.
Overall, I’m glad the content of my bags arrived safely (even if the outside was completely shredded) and I would consider using the company again in the future.
April 30, 2026
Reply from Send My Bag
Hi Von D,
Thank you for your review, I apologise for the inconvenience experienced with your recent order.
We advise customers to ensure their items are securely packaged and prepared for the rigours of transit on the automated network which is full of conveyor belts and sorting chutes. - https://www.sendmybag.com/support/faqs/question/36/
I don't see any notes to indicate that you brought the condition of your items to our attention, I have emailed you directly so that we can discuss this in further detail.
Thanks,
Darren
Send My Bag
Really fast delivery, easy process, but +25% additional fees!
Sent a bag from New Zealand to Germany. Delivery was really fast, tracking was exact and date of delivery was exactly as planned.
I am not really sure if it was Send my Bag’s fault or Fed Ex’s fault (delivery was by Fed Ex), but I had to pay +25% to Fed Ex when the bag arrived because there were some “service fees and toll fees” to be paid… I don’t know why they can’t say that before you send your bag, because you have to make an exact list of what is in your bag, and I think like this they should know how much extra fee/tolls you have to pay and they should inform you about that!
April 14, 2026
Useless customer service
Useless customer service. No one picked up the luggage, no one send the luggage. All the communication was done by myself to UPS directly
April 21, 2026
Reply from Send My Bag
Hi Laurence,
Thank you for your review, I apologise for the inconvenience caused surrounding your recent order on the service.
Reviewing your order I can see you contacted us at lunchtime on the day of your collection providing us with a room number that had been omitted from the address.
We explained that we couldn't guarantee the driver would see this on their scanner if we passed it across, as they were out on the road. You asked if dropping off was a viable option, the team provided you with the nearest location and your item was dropped off that afternoon.
A few hours later you had contacted us via live chat again to advise that your delivery address was also missing a room number, but as your item was now in transit, this information would need to be passed to the courier directly. Whilst we will always try and engage with the courier on a customers behalf, some countries require the consignee to speak to them directly about their delivery & delivery changes, your destination was one of them.
Your shipment travelled on the network as normal and was delivered within estimate on 7th April.
Thanks,
Darren
Send My Bag
Very useful service
Pleasant people collecting and delivering. Picked up and delivered back on the right days. Luggage totally as we gave it.
Will use again
April 30, 2026
Ive been using sendmybag for several…
Ive been using sendmybag for several years now and Im such a happy customer.
April 30, 2026
Reliable and trustworthy
I’ve used this company many times over the years from my university days until now when I’ve moved countries. I’ve always found the service reliable and easy to use. It’s also great not having the stress of dealing with heavy suitcases in a busy airport!
April 30, 2026
No issues whatsoever.
April 29, 2026
Terrible and expensive service
It was a nightmare to arrange the delivery, had to pick it up at a Fedex location, my bike box was heavily damaged.
April 29, 2026
Reply from Send My Bag
Hi David,
Thank you for your review, I'm sorry to hear of the issues you experienced surrounding your delivery.
Reviewing your order I can see that you spoke to the team via live chat on 13th April after your delivery had been attempted on Thursday 9th and Friday 10th April, advising you had missed the delivery both times.
You had requested that we arrange for the item to be held for collection as you couldn't ensure you could be home throughout the day. We submitted the request and your item was collected on 15th April.
There are no notes on your order that mention any contact after delivery in regards to the condition of your bike box. I will email you directly so that we can discuss this further.
Thanks,
Darren
Send My Bag
Had to pay an extra $60 when the bag…
Had to pay an extra $60 when the bag was dropped at home. Rip off
May 1, 2026
Reply from Send My Bag
Hi TD,
Thank you for your review, I apologise for the inconvenience caused.
US Customs are still adjusting to significant processing changes rolled out by the US Government on the 29th August 2025.
While shipments containing personal belongings are exempt from the changes and should still be cleared tax and duty free, due to confusion surrounding the implementation of the new rules, we are finding around 5% of our shipments to the USA globally, are currently being miscategorised by US Customs with c. $25-100 in associated fees being applied.
*Shipments from the UK are currently being affected at a higher rate and we are working with our partners to resolve this as soon as possible.
I will ask our customs team to review your personal effects form and will reach out to you to discuss further as we may be able to dispute these with the courier.
Thanks,
Darren
Send My Bag
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