Send My Bag Reviews 27,477

Great service from start to finish sent my son his case from uk to aus, arrived a day early and was easy to track through the complete journey. Clear and concise information when preparing the goods for travel and even used the online chat service which was a great help.

Send my bag was tge best way to get my excess items back from the UK to Australia.

Their instructions were clear on how to pack, what I was allowed to ship.

The friendly courier collected from my house on time and tge case arrived earlier than the estimated time.

I would definitely use this service again.
Much cheaper than paying for excess baggage.

Really efficient service! Our boxes made it from London to Melbourne with no issues whatsoever.

Have used Send My Bag quite a few times over the last three years to send clothing backwards and forward between Australia and the UK for a family member who is over in the UK on a working visa. Always reliable. Reasonably priced. Easy to book and great communication from company when you have questions. Highly recommend.

Sendmybag insists that personal effects shipments will not be charged customs fees, but everyone I spoke to who has used this service from the UK to US has been charged customs fees. The questions on the customs declarations form are worded terribly and do not make it clear that answering in a specific way will result in customs charges. N/A is an option for one of the questions, however, selecting it will result in customs charges for personal effects. N/A should not be an option on the form. It should be yes or no. Sendmybag say that they will dispute customs charges on your behalf, but they will not. In addition, they are charging 23% fuel surcharge at the moment, however they use UPS and if you ship directly through UPS, there is no surcharge. It's just another way for them to make money. Save your money and ship directly through UPS.

On the plus side, my boxes are expected to be delivered within 2 days of shipping. Small win.

Used this company for years & they have always delivered, pardon the pun :)

We never have to worry about our luggage it's always there when we arrive would recommend it to anyone going on holiday

I have always had good service from them.. they helped me along with the labels and any questions I had for them whilst packing I contacted them and they were always available to help… awesome customer services..

very easy to use- quick answer - very good help center - reliable - friendly - just one point : time frame for pick up too wide and no phone call - it was easier to drop the bags off at drop off point. luggage arrived earlier than expected ; all good !

Very efficient

Excellent service from booking through to delivery.

the service is brilliant. Both courier (they brought my huge case up to the 3rd floor, with a smile, without me even asking), and their customer service is impeccable. I couldn't recommend them more, honestly.

The picking up and shipping was on point .It went perfect.But my experience receiving my bags was not great.I was not informed i only could use a German number, so the one working day before Easter they (Fedex ) did not contact me,i waited all day, so I had to wait another week to recieve my things.I was travelling. So it created issues for me.

I would definitely use Send my Bag again and would recommend. From start to finish I found the customer service to be excellent. My queries either by email or telephone were answered promptly and when I had to change the pick up date nothing was too much trouble. It is a long way to New Zealand but the tracking service put my mind at rest as we were able to follow the whole journey.

First off, I had no idea they used a shipping service to ship. I thought they were their own company so was quite surprised when a DHL Van showed up to pick up my suitcase. Pick up went great and off my suitcase went from California to the UK.
Once in the UK I was worried my suitcase would not arrive in time. Had to make a few phone calls but ultimately the gentleman from the UK DHL customer service ended being the most helpful person to help assure I received my suitcase quickly. I so wish I would have gotten his name. Anyways, everything arrived in great condition despite the fact that customs had to go through my suitcase. Nothing was lost and all my items were there & intact. I will most definitely be using this service again. My suitcase wasn’t too heavy or big since I only packed clothing items, so the price was reasonable and it saved me the trouble of haggling with my suitcase through the airports. My carry on carried my essentials and 1 extra emergency outfit so I will most definitely do a repeat of this when I go back to the uk next year.

Great service from start to finish

The customer service is efficient and really helpful for a first time customer. Some details needed clarification and every customer service agent was able to provide reassurance and guidance. When my bags were delayed in customs, they handled it immediately and things were on the way in a reasonable amount of time. I will add that my booking was a last minute decision and the delivery delay was because of that. Assure you pre book with reasonable amount of time to have reasonable expectations. Because I booked so last minute, without proper tags etc, the small delays were reasonable, and the company stepped in to keep it smooth and seemless.

Great service

Think carefully before using this company.

Last year, I hired them to pre-ship a bag to Sicily for an extended work trip. When it came time to return it, their downstream vendor, DHL, never showed up for pickup. This came after waiting an entire day with no pickup window provided. I ultimately had to spend an additional hour and €50 on a taxi to deliver the bag to a depot myself.

I gave them the benefit of the doubt and tried again this year. The result was identical. No pickup. No apology. No meaningful effort to resolve the issue. And a flat refusal to reimburse the out-of-pocket costs I incurred. Instead, I was told that if I wanted my bag returned, I would need to make the same trip to the depot.

If they cannot rely on their vendor, they should not be taking customers’ money for a service they cannot deliver.

The failure is theirs. The inconvenience and cost were mine.

Everything worked out perfectly. Pick up, information about tracking etc.