I needed to buy things in Japan and figured out I couldn’t have those send directly to me, so I found this service that had good reviews and used it. They were so kind to also help me with a second pu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Sendon.com provides international forwarding services by receiving items purchased by customers from Japanese e-commerce sites such as Mercari, Yahoo! Auctions, Rakuten, Amazon Japan, Yahoo Shopping, and Rakuma at our warehouse in Japan, then securely and reliably shipping them overseas. We handle a wide variety of products including anime goods, fashion, electronics, car parts, baby products, and more. With careful packaging and smooth international shipping, many customers trust Sendon.com for a safe and convenient service. Our key strengths include: Accepting shipments from all major Japanese online stores Transparent and fair pricing Multilingual customer support Secure packing and reliable international delivery Sendon.com takes full responsibility to deliver your important items safely. Supporting your shopping from Japan to anywhere in the world.
2-15-18 Ainokawa, 2720143, Ichikawa, Japan
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed to buy things in Japan and figured out I couldn’t have those send directly to me, so I found this service that had good reviews and used it. They were so kind to also help me with a second purchase that didn’t let me proceed due to my IP localization. They have another page called BuyJapon.com so I could let them buy this item for me and they combined everything and sent it to me following my instructions. All of my doubt were answered via WhatsApp. Everything went perfectly and I will have my package delivered tomorrow.

Reply from Sendon.com
Sent shipment that didn’t deliver yet, contacted them they informed that they are not the responsible!!

Reply from Sendon.com
Some items cannot be bought internationally with other proxies so Sendon is great to buy those items. You can use it on any Japanese website since they give you a address in Japan to ship the item to, which is then shipped to your address. For me, the shipping was a bit expensive since the shipping options were limited to only two: FedEx and something else. But the limited options is probably due to the recent tariffs that Trump imposed causing JapanPost to stop shipping packages to the US. The communication from the Sendon team was great since they were really transparent about the costs and custom duties fee, and they constantly update you on the status of your order. Packaging was really secure with a lot of protective padding and tape.

Reply from Sendon.com
Very simple, very fast, and confidential.
The services are unbeatable at the prices offered.

Reply from Sendon.com
Was concerned after reading some reviews about similar services, but really wanted a few items only local to Japan until next year. Took a chance and set up an address. As the items became available I sent them to the address and Sendon always promptly notified me they received the items. Using their website was pretty easy (I did have Chrome translate it into English). And the pricing of the service was SO reasonable and the shipping was INSANELY fast from Japan to the USA. I was expecting weeks, but it was literally 3 days. WOW. If I have needs in the future to get items from Japan, I will use SendOn Again.
PS: You can tell I'm not AI because I've sprinkled some purporseful spelling errors and grammatical errors into the review.

Reply from Sendon.com
I got my item in less then 7 days!! Was simple process and plenty of time for storage. Thanks!!

Reply from Sendon.com
Excellent and very helpful company. All transparent to their costs. Keep it up

Reply from Sendon.com

Reply from Sendon.com
They are patient and understanding. They communicate well, ship fast and safe. I recommend this to anyone.

Reply from Sendon.com

Reply from Sendon.com
Everything is smooth.
Custom detained the parcel for checking for one day but they only verify the document without futher opening the box. So the item inside is well protected and in mint condition. Good job for the clearance documentation preparation.

Reply from Sendon.com
Super great experience! I pre ordered an item almost a year ago and once they received it there was great communication from the sender letting me know they received it and were ready for me to select my shipping options. I live in the US and choosing the FedEx option I received my package Monday when it was shipped on the previous Friday.

Reply from Sendon.com
Sendon is fast and reliable. Got my Japanese order just 5 days after the JP retailer shipped it. Everything is packed nicely and arrived without damage.

Reply from Sendon.com
My recent purchase of a pair of shoes from an online retailer in Japan was delivered via Sendon to me in Singapore.
The process was straight forward and upon delivery of the goods to Sendon, I was kept informed of the process each step of the way until the goods were delivered to me within a short span of time.
I will use them again for my online shopping in Japan.

Reply from Sendon.com
Even though I was sloppy and lazy with inputting info... They still held my package and treated me with kindly!! Highly recommend

Reply from Sendon.com
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.