I needed to buy things in Japan and figured out I couldn’t have those send directly to me, so I found this service that had good reviews and used it. They were so kind to also help me with a second pu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy step by step process of sending parcels. Japanese adress is already with copy-paste function which speeds up purcheses for me. Every delivery was always on time, never missed an item. Definitly r... See more
Company replied
My recent purchase of a pair of shoes from an online retailer in Japan was delivered via Sendon to me in Singapore. The process was straight forward and upon delivery of the goods to Sendon, I w... See more
Company replied
Was concerned after reading some reviews about similar services, but really wanted a few items only local to Japan until next year. Took a chance and set up an address. As the items became available... See more
Company replied
Company details
Written by the company
Sendon.com provides international forwarding services by receiving items purchased by customers from Japanese e-commerce sites such as Mercari, Yahoo! Auctions, Rakuten, Amazon Japan, Yahoo Shopping, and Rakuma at our warehouse in Japan, then securely and reliably shipping them overseas. We handle a wide variety of products including anime goods, fashion, electronics, car parts, baby products, and more. With careful packaging and smooth international shipping, many customers trust Sendon.com for a safe and convenient service. Our key strengths include: Accepting shipments from all major Japanese online stores Transparent and fair pricing Multilingual customer support Secure packing and reliable international delivery Sendon.com takes full responsibility to deliver your important items safely. Supporting your shopping from Japan to anywhere in the world.
Contact info
2-15-18 Ainokawa, 2720143, Ichikawa, Japan
- support@sendon.com
- sendon.com
4.6
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
1st Try Out on Sendon
Everything was systematic and detailed. My 1st time trying out Sendon, and it was a pleasant experience. Thanks.
August 23, 2024
Reply from Sendon.com
Hello
Thank you for your feedback. We are glad that you had a great first experience, and hope you will have many more.
Advertisement
Well packaged and fast shipping.
PACKAGE came really fast once they shipped it. They were a little slow initially but I think it was cause a holiday in Japan. Other than that. So far ok.
August 6, 2024
Reply from Sendon.com
Hello
Thank you for your feedback. We apologize for the delays during our long Japanese national holiday. We are glad that your package arrived fast. We look forward to providing an even better service in the near future.
They were supportive and helpful
They were supportive and helpful during the process. Good level of english. Only downside was the longer than usual response time to my inquiries (they still answer during the same day)
August 6, 2024
Reply from Sendon.com
Hello
Thank you for your feedback. We are glad that you found our customer service to be adequate. Regarding response time, we will work to improve our services to be able to provide a faster response time.
Thank you for your full support
Thank you for your full support, although we didnt receive merchandises here in Mexico (they will arrive in these days), the service is efficient.
One small issue, Fedex/DHL's exigencies of SDS doc. for home theater speakers (which uses magnet) we think it is too much exigencies which we hope they dont disturb you with such excess (Yamaha to whom I asked SDS said it is not necessary, who may have felt stressed, asked by me. I understand Fedex/DHL exigencies and their business risks but it is too much to ask to normal end user like me).
August 2, 2024
Reply from Sendon.com
Hello
Thank you for your honest feedback. We really appreciate it.
We will take your comments into consideration and improve our services.
We hope you continue to enjoy using Sendoncom.
Reply from Sendon.com
Hello Russ
Thank you for your comments. We hope that you will continue to enjoy using our service.
Advertisement
Five stars!
Quick, easy, painless, high-quality, trustworthy! Definitely will use their service again over and over for my shopping needs of unique merchandises only available in Japan!
July 10, 2024
Reply from Sendon.com
Hello Miniko
We appreciate the warm comment. We are happy that you had a good experience and hope that you enjoy using our services in the future.
Reply from Sendon.com
Hello Larry
Thank you for your comment. We are glad that you were able to enjoy a good customer service. We hope that you can continue to do so.
Everything was good except They were…
Everything was good except They were closed on Sunday luckily I managed to get it resend to them on Monday
Everything was good except the freight charges to my country was crazy expensive
Much more expensive than the DHL or FedEx if I use them directly , even Sagawa or ems is usually a lot cheap but they were marked up very high by them but I hard no choice
June 26, 2024
Reply from Sendon.com
Thank you for your review. We are happy that you were able to experience a good outcome. Regarding shipping charges, we do our best to ship with the lowest prices available to our customers.
We thank you for your business and hope that you will continue to ship with us.
Providing an easy and affordable way to…
Providing an easy and affordable way to buy Japan goods . It’s great!
June 21, 2024
Reply from Sendon.com
We are happy that you enjoyed your experience. We pride ourselves in providing excellent services and hope that you will continue to be satisfied with us.
Advertisement
very good
very good, easy and convenient to use.
also compared prices for different delivery services.
June 19, 2024
Reply from Sendon.com
Thank you for your comment. We have updated our services to provide you with even more convenience. We hope that you will have an even better experience next time with us.
Legit forwarding service with real shipping address
I was skeptical at first because this site doesn’t have many reviews, but it’s legit! It was easy to use and had a real physical address you can send packages to which is nice for shopping at stores that don’t support overseas shipping.
Processing was prompt and the shipping was fast but a bit pricey which was the only downside. You can combine packages together to send for a cheaper price which is also nice.
Communication with their staff was easy once they received my package at their warehouse. Got consistent updates on the progress of my package as well. Would use this service again!
June 8, 2024
Reply from Sendon.com
Thank you for trusting in us and we are glad you had a great experience. We have updated our services to provide you even better service. We hope you use our service again in the future.
Everything was so easy
Everything was so easy. The staff is super friendly and helpful. Thank you so much for all you help and providing this service.
June 11, 2024
Reply from Sendon.com
Thank you for your kind words. We really appreciate it and look forward to continuing to provide you with excellent service.
Reasonably priced good service
Timely updates, fast delivery, item was well packed, price was reasonable. Will use again =)
June 11, 2024
Advertisement
Beautifully packaged goods with…
Beautifully packaged goods delivered on time as listed with responsive and helpful customer service
May 31, 2024
Reply from Sendon.com
Thank you for your wonderful review!
We're so glad to hear that you're satisfied with our service.
We truly appreciate your support!
If you have any questions, don't hesitate to contact us.
We're here to help!
Reply from Sendon.com
Thank you so much for taking the time to leave such a kind review! It's a pleasure to hear about your positive experience with us!
We look forward to serving you again in the future!
Reply from Sendon.com
Thank you for the positive feedback!
Your feels satisfied, means a lot to us.
If you have any questions, don't hesitate to contact us.
We're here to help!
Quick and efficient
Thank you so much for your service!!!
You were a life saver for me I received my merch safely
May 7, 2024
Reply from Sendon.com
Thank you so much for taking the time to leave such a kind review! We're thrilled to hear that you had a great experience with us.
If you ever need any support, don't hesitate to contact us.
We're here to help!
Advertisement
Great experience and quick delivery
Great experience and quick delivery. Very happy with this service.
April 26, 2024
Reply from Sendon.com
Thank you so much for taking the time to leave such a kind review! We're so glad to hear that you're satisfied with our service.
We truly appreciate your support!
We look forward to serving you again in the future!
Five star service
Five star service! Quick action, easy to track, good customer service. Will use it again and introduce to my friends!
April 30, 2024
Reply from Sendon.com
Thank you so much for your kind words!
We're delighted you had a great experience with us.
Your satisfaction is our top priority.
If you ever need any support, please don't hesitate to contact us. We're here to help!
Excellent service and fast delivery
Excellent service and fast delivery - taking care of the products very well.
April 24, 2024
Reply from Sendon.com
Thank you so much for your kind words!
We're delighted you had a great experience with us.
Your satisfaction is our top priority.
We look forward to serving you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.