Sendplus Chatbot is a user-friendly and powerful tool for managing customer chats on WhatsApp, websites, and more. It’s easy to set up, supports automation, and works well for small and medium busines... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of f... See more
Great value for money. Nice feature set! Lead generation via popups works great. The only thing I'm missing is sync with my OpenCart store products to use them dynamically in my emails (both triggered... See more
When i first started, i did not know anything about email marketing. I have visited various websites and tried to understand it. I found Sendpulse very helpful and easy to understand. And i Started... See more
Company details
- #27 of 53 best companies in e-Commerce Solution Provider
- #162 of 247 best companies in Business to Business Service
- #14 of 47 best companies in Internet Marketing Service
- #2 of 6 best companies in Mailing Service
About SendPulse
Written by the company
SendPulse is an all-in-one platform for professionals across various fields, from marketers and business owners to sales managers and online educators.
The SendPulse ecosystem encompasses: bulk email and SMS campaigns, sales pipeline automation, Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram chatbots, live chats, CRM, website builder, smart pop-ups, online course builder and LMS.
All SendPulse tools seamlessly integrate with each other and offer over 40 third-party CRM, SMS, and eCommerce system integrations.
SendPulse’s main goal is to unite all communication channels and automate your prospects’ journey through your sales funnel. With this comprehensive approach, you can enhance user experience, increase conversions, and facilitate teamwork, all within a single platform.
With our built-in analytics and A/B testing, you can analyze user interaction statistics within each service, study your audience behavior and preferences, and review summary reports to promptly address errors and optimize your marketing efforts.
Our pricing plans cater to your growing business needs, offering a free plan with no time constraints for beginners and extended limits and advanced features for experienced users. Rest assured, 24/7 support is guaranteed, regardless of the plan you choose.
Contact info
New York, United States
- +1-415-800-2960
- support@sendpulse.com
- sendpulse.com
Get 10% off your first month
4.5
Excellent
3K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had high hopes for SendPulse
I had high hopes for SendPulse, especially with their generous 7-day free trial. But what looked like a promising service turned into a frustrating experience.
First, they make it unnecessarily difficult to remove your billing information. There’s no clear path in the dashboard, and they don’t explain how to do it, which makes you wonder if it’s a deliberate design choice to trap users into automatic charges once the trial ends.
Second, customer support is completely unresponsive once you become a paying customer. Before signing up, their sales team was lightning-fast in replying — friendly and eager to assist. But once I raised a polite concern after joining, they went silent. No reply to multiple messages. It's disappointing to face radio silence after such good pre-sale treatment. It gives the impression that they only care until you pay.
I also experienced what felt like retaliatory neglect — as soon as I questioned something politely, support simply stopped replying. If you're a paying customer and expect post-sale assistance, you may be in for a rude awakening.
The platform may work for some, but the lack of transparency, hidden processes, and poor customer support are serious red flags. I strongly advise the community to be cautious when tempted by overly generous offers and flashy features.
I truly wanted this to work, and it’s frustrating because it had potential. But customer experience matters — and here, it failed badly. Enough is enough.
July 1, 2025
Unprompted review
Reply from SendPulse
Hi Dante,
Thank you for sharing your feedback — we truly appreciate you taking the time to describe your experience in detail.
We’re very sorry to hear that your expectations weren’t met. Please be aware that we’re continually working to improve the platform’s interface and overall service, making it more intuitive and transparent for our users.
To support our customers at every step, we’ve developed a detailed Knowledge Base https://sendpulse.com/knowledge-base, where you can find helpful guides and instructions, including managing billing information. That said, we understand this should be easier to find directly in the dashboard, and your comment will help us improve that experience.
As for the support concerns, we’re especially sorry to hear about the delay in responses. This is not the experience we aim to provide, and we’ll review what happened in your case to ensure it’s addressed properly. We’re always open to suggestions and feedback — it’s what helps us grow and get better. If there’s anything we can do now to make things right, we’d be happy to assist. Just let us know.
Best regards,
SendPulse Team
that is really good
July 5, 2025
SendPulse cut my deliverability in half — then shut me down for asking why.
I tested SendPulse’s SMTP service and immediately saw inbox delivery rates plummet below 30% and delivery rates drop to around 90%. For context: I’ve been sending from the same domain for 10 years, with proper authentication (SPF, DKIM, DMARC) and consistently ~70-80% inbox rates and 98-100% delivery rates using another service provider. Nothing changed on my end except switching SMTP.
When I contacted SendPulse support about their poor performance, I received nothing but boilerplate replies blaming “sender reputation” and “filters needing time to adapt.” But my domain’s reputation was already long established, and I wasn’t even sending real campaigns — just a few test messages to a mail-tester and mail delivery seevice to evaluate sendpulse delivery.
When I pressed for a real answer and pointed out that all evidence suggested a problem on their end, they didn’t investigate. They simply canceled my service.
This is how SendPulse handles customers with valid concerns: dismiss them, then cut them off.
If you care about deliverability and expect professional support, avoid SendPulse.
June 30, 2025
Unprompted review
Reply from SendPulse
Hi David,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your negative experience and that our responses felt unhelpful.
At SendPulse, we’re committed to maintaining high email deliverability standards for all our customers. To achieve this, we follow a strict anti-spam policy, and we carefully review mailing lists and content to ensure messages are sent to confirmed subscribers only.
Our system includes automated content analysis that flags messages which may appear to be unsolicited or not based on an opt-in list. In such cases, email sending may be suspended to protect both our sender reputation and that of our clients.
We fully understand how frustrating and disappointing this experience must have been, especially considering your long-standing domain reputation. Your feedback is important to us, and we’ll be using it to improve both our communication and support processes moving forward.
Best regards,
SendPulse Team
It wasn't great
It wasn't great. It was good. The main problem was getting one of my credit cards approved through some process I have never encountered before.
July 3, 2025
The inbox hit rate is poor
July 3, 2025
Reply from SendPulse
Hi Steven, thank you for your feedback!
If your emails are not reaching the inbox as expected, we recommend checking out this helpful article with best practices to improve deliverability: https://sendpulse.com/blog/prevent-emails-landing-spam-folder
It includes tips on sender reputation, content optimization, authentication settings, and more.
And if you still face any issues, feel free to reach out to us at support@sendpulse.com — our delivery experts will be happy to help you personally!
Best regards,
SendPulse Team
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
July 2, 2025
Fast and easy
July 2, 2025
SendPulse, CRM, SMTP DONE!
SendPulse is the absolute best add on for my CRM for sending email via SMTP.
June 30, 2025
I am just intrigued with their…
I am just intrigued with their services. Sendpulse is like a one stop shop for my business.
June 26, 2025
Fast Delilvery
June 27, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.