Young and extremely capable staff. No problem too big. Very efficient management who follow up any problem. First class service . If you are thinking about investing in solar energy and saving mone... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Engineers arrived on schedule, and detailed their assigned tasks as ordered. They took care to work in a tidy manner and were polite at all times. On completion of their assigned tasks they took tim... See more
Isaac who came round in the first instance to check my system took his time and explained everything. The fitters Chris and Tate l found had a personable manner, took their time in explaining everyth... See more
The engineer, Chris, was on time, polite and did an excellent job leaving the area clean and tidy. He also pointed out an anomaly between the front and rear optimisers. (Photographed and sent to serv... See more
Company details
Written by the company
Senergy Direct specialises in designing and installing the latest solar PV and solar battery storage. With over fifteen years of experience and thousands of installations behind us, it’s easy to understand why homeowners and businesses throughout the country are choosing Senergy Direct to help them go green. Our installations come with an insurance backed guarantee for added peace of mind. We are MCS Accredited nationwide installers of renewable energy systems. We have built a reputation for both quality and reliability and pride ourselves on being one the of the leading renewable energy installers in the country. We’re proud to be a ‘Solar PV Installer and Contractor’ Winner and a Commended ‘Small Scale Project of the Year’ with the Greater London Energy Efficiency Awards 2020/2021. We also have 0% Finance offers available and are pleased to add that Senergy Direct works with Octopus Energy who have an amazing range of different tariffs that coincide with our specific products in mind and meet our high standards. For more information on how we can help, please visit our website or feel free to contact us directly for friendly and professional advice. We look forward to hearing from you.
Contact info
The Pavilion, Josselin Road, Basildon, SS13 1QB, Essex, United Kingdom
- 0800 193 0944
- info@senergydirect.co.uk
- senergydirect.co.uk
4.8
Excellent
560 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All 3 guys were professional and…
All 3 guys were professional and polite, took care when indoors. Worked very well considering the weather.
January 9, 2026
Very helpful
Very helpful. And quick to respond.
There was a fault after my battery installation. They were on the case immediately and worked over the weekend before Christmas to organise a second visit
Proved to be a faulty component.
December 15, 2025
The man that fitted it was good and if…
The man that fitted it was good and if to phone any one I have a phone number
December 8, 2025
Contractors arrived nice & early two…
Contractors arrived nice & early two nice chaps fitted new invertor took old one away cleaned up behind them very pleasant went through everything with us before they left no problems
December 12, 2025
Solar
The. 3 man team that came to our house where very professional the main man Lee answered every question I had about my system and moor which left us feeling we were in good hands.
December 11, 2025
Job done when you said and seems fine
Job done when you said and seems fine. But a few issues. I expected a complete service for the money i paid which frankly i assumed included removal of all muck from my gutters and the whole area left clean. Instead i got muck splattered on my car roof and front drive and a lot of stuff left in my gutters. For the price i paid thats not great. Frankly given its £1440 for 2 guys less than an hours work i expected better. The two lads were nice enough but come on clean everything please.
December 3, 2025
Great service
Great service from quotation to installation. Now in operation & im amazed with the generation from 12 panels.
November 6, 2025
Excellent aftersales service …
Excellent aftersales service to set up my system to take advantage of charging my batteries during the low rate time and using it during the higher cost rate . Both the Help desk and Ashley were very helpful . Thankypu
December 2, 2025
Unprompted review
Happy with service.
Prompt at given arrival time. Two good lads, Chris and Bryn. Explained to me the task in detail. Although fortunately for them, with my property having a high front elevation, I have a 4:5m ladder and a longer hose pipe which they were able to use. So for future reference maybe a longer version of both for the lads to use.
November 25, 2025
Good service all round
Good service all round
Sorry to say price bit high but can not be helped
December 1, 2025
Solar set up
Our solar set up, from other providers, has been a nightmare for several years. Kieron has sorted it all out for us today, explaining clearly what needed to be done and why, and fixing it all with good humour. Thank you
November 26, 2025
Unprompted review
Very thorough, explained everything, very,and very Quick
,
. Yesterday CHRIS Bryn came checked everything, cleaned panels, very helpful explained everything, will see him next year.
November 21, 2025
So quick and efficient well done.
November 19, 2025
Chris and Bryan were very easy to get…
Chris and Bryan were very easy to get on with and most helpful. Ann Cullen
November 18, 2025
Initial service
Prompt, efficient, communicative, answered all our questions .The service engineers were informative and friendly.
There was no reason to have any concerns regarding the ongoing service agreement.
All round we are very satisfied
November 18, 2025
Very efficient operation
Very efficient operation. Cheerful pleasant people doing it. Everything done swiftly and on time. Altogether a good experience.
November 18, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.