SENG Danmark Reviews 3,859

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 1 out of 5 stars

Good products but terrible post service. If you have a problem you can start to pray. During delivery we got a damaged mattress that they returned. We had to call them so they would call the deliver... See more

Company replied

Rated 5 out of 5 stars

It’s the second time that we buy beds from them. Very friendly a professional manners and we got a lot of guidance regarding sleeping conditions and postures and what kind of beds would suit us best.... See more

Company replied

Rated 5 out of 5 stars

Bjørn Rustad was an amazing advisor - we waited a few months after our purchase to write this review, so we could be as truthful as possible. The purchasing process was fantastic. Bjørn made us awa... See more

Company replied

Rated 5 out of 5 stars

Store in Valby. Walked in with an idea of getting a new bed but without knowing alot about beds, other than my current one being terrible. Received excellent service. My kids got to play on a elevatio... See more

Company replied

Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Linens Store
  5. Mattress Store

Written by the company

SengeSpecialisten hedder nu SENG. Men vi er stadig specialister. Vi er stadig specialister i at finde den rigtige seng til dig. Ligesom vi altid har været det. Vi sætter en ære i at give vores kunder individuel og uvildig rådgivning omkring deres seng. Det er trods alt hjemmets vigtigste møbel, og det betyder alt for din samlede livskvalitet. Det er med andre ord, kun vores navn vi ændrer. Alt andet er som hidtil. Heller ikke kunder som før har købt skal bekymre sig. Vores selskab forbliver det samme, og alle garantier fra tidligere, er fortsat gældende. Oplever du problemer med et produkt du har købt i SengeSpecialisten, skal du blot henvende dig i en af vores SENG butikker eller via vores kundeservice her på siden. Vi glæder os til at byde dig velkommen i SENG.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super good experience

Super good experience.

I am sorry, I forgot the name of the Sales representative in your Husum showroom. He has been super supportive in answering our questions and have given us (according to me) a very good deal.

I can sleep relaxed now 😉

February 11, 2023
SENG Danmark logo

Reply from SENG Danmark

Hej Srinath

Thank You for this very positive feedback from You.
We really appreciate this.

Best regards
SENG

Rated 2 out of 5 stars

For lang leveringstid

February 9, 2023
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Reply from SENG Danmark

Hej Torkild

Tak for din henvendelse.
VI kan ikke andet end beklage, at du oplever leveringstiden på din ordre som lang i forhold til leveringstid. Når det er sagt, - da vil jeg meget gerne sende en besked til butikken, hvor du har købt varen for at de evt kan gøre noget i denne sag.

Mvh
SENG

Rated 5 out of 5 stars

Hurtig levering

Hurtig levering, god kvalitet til en god pris.

December 14, 2022
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Reply from SENG Danmark

Hej Robert
Tak for anmeldelsen og ikke mindst de 5 stjerner ⭐

Mange hilsner
SengeSpecialisten

Rated 5 out of 5 stars

intet at klage over 😊hurtig levering…

intet at klage over 😊hurtig levering ,varen var i orden ,kan klart anbefales.

November 20, 2022
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Reply from SENG Danmark

Hej Tina
Tak for din anmeldelse og ikke mindst de 5 stjerner ⭐⭐⭐⭐⭐

Mange hilsner
SengeSpecialisten

Rated 5 out of 5 stars

Great experience and fast delivery

Thank you for a great customer experience(Ama) and for a quick delivery!

October 3, 2022
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Reply from SENG Danmark

Hey Daniel
Thank you for this nice review! - and the star sprinkling ⭐⭐⭐⭐⭐

Kind Regards
SengeSpecialisten

Rated 5 out of 5 stars

Sweet dreams

The bed is so comfortable and cozy. I feel so relaxed in it. I am truly satisfied with it.

October 7, 2022
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Reply from SENG Danmark

Tak for din anmeldelse. Den er vi glade for. Dejligt at du nyder din nye seng. Med venlig hilsen SengeSpecialisten

Rated 5 out of 5 stars

Store in Valby

Store in Valby. Walked in with an idea of getting a new bed but without knowing alot about beds, other than my current one being terrible. Received excellent service. My kids got to play on a elevation bed while I found the best bed for me through very pleasent guidance in store. Bought the bed with expected delivery in 6-8 weeks. Bed was delivered two weeks early. Great experience.

September 6, 2022
Unprompted review
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Reply from SENG Danmark

Thanks a lot for your very positive review and for the 5 stars!
We wish you many years of great sleep in your new bed.

Best regards
SengeSpecialisten

Rated 5 out of 5 stars

Incredible service and still totally in love with the bed two years on.

We bought our Carpe Diem bed from Senge Specialisten in Lyngby in the last hours of a black friday sale and in spite of the fact that he'd probably had a very long day, the salesperson was incredibly patient, friendly and attentive - he asked us great questions about how we liked to sleep and walked us through pretty much every bed in the store describing it in painstaking detail for us. I worked at a luxury bed-linen company at the time and my husband is a very light sleeper, so we really wanted to know EVERY detail, and after literal hours of consideration we ended up absolutely going for it and buying an expensive custom made continental unit. We were quite concerned about investing such a large much money in a piece of furniture that would be first seen and delivered to us 3 months later, but considering the whole "one-third of your life is spent in bed" thing, the finance option made it much easier to consider. That was nearly two years ago today and it's still extremely comfortable, looks brand new, and I still get excited to hop into our amazing bed whether it's at the end of a long day or just for a quick power nap while working from home. It's honestly the best thing we've ever purchased and have not regretted it for a second. Awesome.

November 16, 2021
Unprompted review
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Reply from SENG Danmark

Dear Ema,
Wow - what a great review! We very much appreciate that you took out some time to write this very positive review, and it´s nice to read that everything is perfect 2 years after your purchase. Carsten in Lyngby was very happy when he red your kind words ;)
Thanks a lot!

Best regards
SengeSpecialisten

Rated 1 out of 5 stars

Extremely expensive for the worst service ever

I bought a VERY expensive bed and, to top it up, I paid to get it delivered and assembled. Not only I had to wait 2 MONTHS to get it finally at my home yesterday, but it was faulty. The installers called the Client Service and said they were gonna come today to get it fixed. Since I had no bed (removed my old one to get this one in my room), I almost didn't sleep last night. I thought "Well, they'll send someone today and I'll finally get to sleep in my PREMIUM bed." But nope. Called service this morning and, 2 hours down the line, I haven't had any call back. What's worse is that they even said they had no idea if or when they'd send someone. That means that, basically, I might end up two more months not getting my FREAKING EXPENSIVE BED!
Unfair, unprofessional, overpriced and a very subpar, to say the least, service and products in general. Would not recommend. Stay away from SengeSpecialisten.

June 10, 2021
Unprompted review
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Reply from SENG Danmark

Dear Eduardo,
Thank you very much for your review here at Trustpilot, despite the character!
I have looked into your case, and it has not yet been possible for me to get information about why Bring was not able to put your bed together.
We´re very sorry that you experienced this delay and inconvenience. I know from our customer service that one of our best assembly-guys will visit you tomorrow to finally put the bed together.
Once again, thanks for your review. I´m sure the bed is worth waiting for!

Best regards
SengeSpecialisten.

Rated 5 out of 5 stars

We had the greatest experience buying…

We had the greatest experience buying our first proper bed from Patricia Wibe at SengeSpecialisten.dk Valby. So helpful and so caring! Great advise and great price and quality match. Definitely recommend!

June 22, 2020
Unprompted review
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Reply from SENG Danmark

Helllo Vaiva

Thank You for the 5 stars, and for recommending Sengespecialisten and Patricia.

Venlig Hilsen/Regards

Jakob Just
Sengespecialisten.dk

Rated 1 out of 5 stars

Terrible experience.

March 16, 2020
Unprompted review
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Reply from SENG Danmark

Hello Blue

We ask you to please delete this review, or contact our costumer support to explain any issues about your experience.

The review You have posted leave us no chance to identify you or Your problem with Sengespecialisten, or even to be sure that you have been a customer with us.

Kind regards

Sengespecialisten.dk

Rated 5 out of 5 stars

Exceptional customer service and personal attention

Exceptional customer service and personal attention. The owner patiently helped me find the right pillow and mattress. Very professional!

October 10, 2019
Unprompted review
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Reply from SENG Danmark

Hi Ryan

Thank You for the nice review. We hope you enjoy the pillow.

Venlig Hilsen/regards

Jakob Just
Retail Manager
Sengespecialisten.

Rated 5 out of 5 stars

Excellent customer service at Amager…

Excellent customer service at Amager shop. Very friendly, informative and sweet. I'm very happy with my memory foam pillow and recommend the shop to everyone.

August 1, 2019
Unprompted review
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Reply from SENG Danmark

Hi Judita

Thank you for reccomending our shop at Amagerbrogade. We wish you the best sleep with your new pillow.

Kind Regards

Jakob Just
Retail Manager
Sengespecialisten.

Rated 5 out of 5 stars

Jens did a fantastic job with helping us today

Jens did a fantastic job with helping us find what we needed today with excellent product knowledge and customer service

July 7, 2019
Unprompted review
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Reply from SENG Danmark

Hi Tina & Benjamin

Thank you for you review and your fine Words about Jens. I will make sure to greet him from you.

Jakob Just
Retail Manager
Sengespecialisten.

Rated 5 out of 5 stars

Very happy with the service received…

Very happy with the service received from SengeSpecialisten in Amager - very helpful, friendly & efficient staff!

April 7, 2019
Unprompted review
SENG Danmark logo

Reply from SENG Danmark

Hi mr. Lucas

Thank you for this kind message. We will inform the store at Amagerbrogade about your experience.

Venlig Hilsen/Kind Regards

Jakob Just
Retail Manager
Sengespecialisten

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