Sensée Reviews 

I used to work there January 2024- march 2024.

They weren’t able to let me carry on working as I was struggling with the calls even though I was telling the tl multiple times that I was struggling and kept falling the calls.
I did reapply to work with Moonpig I had the interview stage but didn’t hear anything back. I know a couple people who work for Moonpig and they have told me to apply again but I don’t get a reply.
I likes working there but I didn’t get told I couldn’t reapply back but when I do replay I get no response

**Company Review: Sensee**

My experience working at Sensee was incredibly disappointing, and I would strongly advise against considering a role here.

1. **Training**: The training provided was inadequate and felt like a joke. The trainer was unprepared, and the content didn’t effectively equip me with the knowledge and skills needed for the role.

2. **Scheduling**: The method of booking hours is absurd. They book shifts in 30-minute slots, which is unnecessarily complicated. While I was initially told the hours would be flexible, this was far from the truth. The hours fluctuate based on your miniman contracted hours which can go from your mch of 35 hours down to 28 hours and up to 42 per week or more, and the scheduling system is so complex that it feels like you need a degree in math just to ensure compliance, which they say averages out across a year which is impossible to verify is true.

3. **Lack of Support**: Once the training is completed, there’s very little support. It's easy to feel lost or unsupported, especially when you're expected to meet high expectations with little guidance.

4. **Audits and Performance**: The company has an overly strict auditing system. If you fail three audits after training, you’re essentially fired. The idea of a 6-month probation is misleading because you are under constant scrutiny and pressure to perform flawlessly from the outset.

5. **Management**: The team leaders and subject matter experts are rude and unhelpful. The lack of professionalism from the leadership team only adds to the toxic atmosphere.

6. **Unclear Scripts and Prompts**: The scripts provided are overly complicated and difficult to understand, leading to mistakes and failed audits. The unclear prompts are just another example of how disorganized the company is.

Overall, working for Sensee was a negative experience. The lack of proper training, complicated scheduling system, poor management, and unrealistic performance expectations made it an incredibly stressful and unsupportive workplace.

Steer clear of this company - there are others where you can work from home and feel like a human and not a robot.
My mental health suffered substantially working for Sensee on the StaySure account. It was truly dreadful and yet I can sell, work extremely hard and have years of relevant experience.
Pay is poor particularly as in a sales role the whole point should be that you earn more for selling more, surely.
The scripts are painstaking, the managers are dictators without even the basic skills to lead by example.
The targets are completely unrealistic.
Every second of every shift you are monitored, scrutinised and treated like a child.
If you work directly for StaySure the story is very different but by the time you realise that it’s far too late of course.
You may feel attracted to the promise of being able to choose your own hours, it’s a lie. There is simply not the availability for this to be accurate, instead it is mayhem of fastest finger first and inevitably a great deal of stress and frustration in the mix.
Hindsight is a wonderful thing and unfortunately it’s not until you secure a similar job for another company that you realise the extent of how badly Sensee treat their staff.
The only positive I have to say here, in fairness, is that the training is very thorough. I worked on two campaigns and each time the training was very good.

I would never place my worst enemy in a position with this company. This company employed me with the knowledge that my equipment wasn’t up to spec, docked almost 40% of my pay due to their systems not working properly even though I spent every day at my computer from 8am-6pm and then gave me a week ultimatum to purchase a new laptop, which I absolutely did not do and went to work for a company that respects the work i put in. Please do not work here if you value your own skills, sanity and time as you are nothing but a number on someone’s spreadsheet for the day. Management are fake and unsympathetic.

To much focusing on scripts which really should be an actors job doesn't it, its word for word on every sentence u speak. They don't give you equipment but tell you were you can purchase or if yours meets the requirements. Very bad how they get u to buy the equipment matching their requirements from the company basically theirs, if u don't get through 3rd week u r stuck with pc/screens etc lots more i can say but best not to

I have never experienced anything like it. I quit after not even being in the business for a month. The "Live Desk" support is abysmal, managers do all they can not to take managers calls, if you are even 1 minute late they start calling you. They sell you a dream, but it is far from a dream. The flexibility they claim is a total illusion - they still expect you to work mandatory hours, Monday to Friday. The shift booking system is a total mess. For once I feel really sorry for the customers who have to deal with these people. The customer support is atrocious. Not because of the agents - but because the management and "support agents" seem to do nothing but bat people off with excuses.

Ridiculous process of applying and then making you come down for an assessment, they told me I was unsuccessful and refused to give feed back.

Full pay is now a week late. Have raised this daily with my manager, HR, payroll & most of my emails have gone unanswered or just fobbed off. Can't afford rent or food now.
Do not work for this company if you need your wage to live.

Minimum wage job & not always paid correctly. August 2024 pay is hundreds of pounds short leaving staff unable to cover bills, food, fuel.
HR just fobbing staff off.
Wasn't aware companies this bad still existed.

Poor is an understatement.

They request you buy all your own PC equipment etc, also for bank statements to go through your personal life over the years, run checks with credit agencies without warning and then ask you to provide a DBS you pay for btw.

This is absolutely NOTHING enticing about this company, I declined the offer and went elsewhere to a company who not only pay more (sensee was literally minimum wage) but they provide ALL the IT equipment and are not as intrusive.

These have a bad rating for a reason. This 'bring your own equipment" is rubbish, the company I work for now has literally thousands and thousands of people working for them and they provide the equipment. These cowboys need shutting down. No wonder they keep losing contracts.

No doubt they will try get this review removed (again) but it's all truth. Save your robotic response as I and no one else believes nor is interested in your lame response.

Poor experience. Recruiter was grimacing in the interview after I said I'd applied before. Refuse to give feedback on interviews, dont believe the responses I've already asked and didnt get it. I definitely wouldnt apply again.

Years in management and also for the exact client you're recruiting for, but all you can say is you need someone more aligned to the role - nonsensical that you would want to train brand new staff rather than repurpose existing staff.

Initially saw the job advert on Indeed, advertising for a home agent for a premium coffee brand, flexible working schedule completely from home. Spent an hour filling in the online application which honestly I quite enjoyed, mixed it up a little with the layout of questions and the whole process was different to a normal application. I was successfully then invited to a teams interview - 1hr long. This is then when I was asked a series of scenarios and questions about my previous experience and examples of etc.. I was then informed it's not about what I've specifically applied for it's what the company think of me and we're I'm best suited (which turned out to be direct line insurance) nothing was further mentioned about the actual role I applied for nor was this implied upon application process. The gentleman interviewing me then proceded to show me the diary for inputting your own hours which during this his own mobile phone started ringing mid interview which I thought was highly unprofessional as they state quite clearly about working for Sensee and protecting client data and information that it's so highly important to withdraw any distractions from your office space whilst his Facebook messenger is ringing mid interview.
Then informed me I can choose any hours I want to work per day but not guaranteed this as others might choose them hours so then there's a high chance weeks back to back you aren't working any chosen hours? So it's basically a free for all within the department and could end up with nothing that fits the "flexible role" they advertise it to be.
My overall experience of the interview itself wasn't all bad, I felt I answered clearly and structured to what was asked and felt in return I'd given good answers from how the interviewer portrayed himself - it's just always the aftermath of huge companies like this.
Was informed I'd recieve an email within 72hrs whether successful or not and gladly I wasn't successful as I didn't plan on accepting the job to work within the insurance department because that's not what I applied for but not a single shred of feedback to be told "assume we've hired candidates that align more with the role" my main point of all of this is people spend a lot of time and effort into these applications to not be told were we could of possibly improved or what we lacked. I was hesitant enough to apply considering they don't have many positive reviews to show for themselves but thought I'd give them a chance.
Absolutely dodged a bullet.

so I worked for this company for around 5 months. The training is very basic even though I have numerous years in customer service/call centre roles. that doesn't prepare you for the absolute abysmal way the customers treat you. which in tow you cant really blame them when you cant give them a reason as to why insurance has increased when you yourself have no been given a reason which to give the customer, Then to be given a power point presentation with paragraphs to read to a customer detailing why the insurance has increased which has no meaning or sense, just a company that cant justify anything. But enough about that. I left the company due to personal reasons and it took me nearly 4 months for them to respond to my emails in regards to getting company software removed from my personal computer, which they only responded to after I threatened them with legal action if they reused to do so. This is another example of a company that really doesn't care about its staff past or present. please do yourself a favour no matter how desperate you are please please don't work for this company, with a salary of less than £1200 a month in this economy is not liveable.
I'm expecting some form of generic response from a robot on this but this review is for you to read but please do heed my warning. This is not a company you want to work for. trust me on this,

This place is one of the worst jobs I have had in my 40 year career. The lying, backbiting of TLs and DSMs is legendary as I have heard the comments myself during our coffee mornings. I was put out of this place (thankfully) after scoring very well on my last reviews, but this company lies when it says anything, as their clients will say anything they want knowing the employees are not their own, and they knew I had health issues and the TL tried to stop me from getting the health review any way she could. The training as abominable, very basic, never getting you prepared for what is coming, which is scores of angry customers. As this company is in bed with every large insurance company in the UK its not surprising the way you will be treated by the customers or the Sensée clients. In addition, the computer systems are barely passable, and the number of calls you need to take are endless so you cannot get back to the old work unless you can multi task and eat your way through the day when you have a chance, which you won't. This job as many call centres is extremely hazardous to your health, so you have been warned.
I am also a business owner and have been one since 2009, do yourself a favour and take another job, start your own business or research heavily on these sites for good, honest employers with reputations above bottomfeeders.
BTW, if Sensée is responding to this, just know I have requested numerous times to speak about these processes and to date, I have received nothing since November 2023, with promises someone would get back. I am no longer interested in speaking with you or your gaslighter COO! They tell you things they will do and lie through all of it!
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NB if you read the response of the company below it points it out black and white that they simply don't care and deflect any negative criticism to accomplish their own ends. Again, if you take a position at this company, it is at your own risk. (0 Stars)

I worked for Sensee on the ageas/rias account since February 2022 (I think it was) You had to buy your own equipment which was expensive, but at least it is your own now and doesn't need to be handed back. You do get paid for training and get contracted hours (better than a zero hours contract any day) but I will say that what you were taught in training isn't necessarily 100% correct when you go live on calls...there are alot of things you will find different but you soon pick it up. As for call times stats...I personally wasnt good on this as I couldn't rush customers and always tried to help to the best of my ability...TLs could see this and I was encouraged to speed up but I wasnt reprimanded for call times. The TL I had were very good and one in particular Sue sussed me out and helped me if I needed and was always encouraging while maintaining the TL role. You do get paid overtime and over runs you just have to send an email to your TL. The calls could be very stressful and you do get some really nasty people but when Ive been upset by a customer, you would get someone calling you on Teams if needed to check on you or help if its needed. You do sometimes get people on live desk that dont know what there doing and it can be very frustrating, expecially if your on with a customer and live desk isnt reading your enquiry correctly or not answering the actual question your asking but thankfully that wasnt to often. Oh and booking hours was a pain but it was the same for everyone, sometimes you might not have gotten your full weeks hours and had to wait till more hours were released, again it was a pain but it was rare that I ever fell short. I actually really enjoyed working at Sensee and was upset to leave but I and had to hand my notice in to avoid being let go so to speak. I was on sick leave for 6 months and the company didnt put me under more stress....I followed the correct procedure regarding sick notes and keeping them up to date with any additional information I got. I had 3 formal interviews and my managers in no way made me feel bad that I was off, only asking if anything could be done to help me on their end to help me back into work. I was paid all sick leave and am gutted that I no longer work there but I understand that they couldn't leave the job open for me.

I am not going to slate the application process as its what Sensee relies on but relying on algorithms will mean you will lose exceptional candidates just because the computer says no.

My own personal job history is of many years front line award winning customer service either as an agent, line manager or senior manager but I have been rejected.

I am the kind of candidate companies will snap up and employ during Teams, and face to face interview processes because of my experience and then congratulate themselves afterwards on doing so when I clearly show the high levels of Customer Service I deliver every time for which I have also won national awards.

Yet I am rejected, without feedback which is frustrating but as its what Sensee relies on to recruit they must realise good candidates are rejected which is not the greatest outcome for Sensee's clients.

The application process is useless!!, I spent hours applying for this job, yet they did not even want to give me feedback. They said I should apply after 12 months, but the thing is, If I do not know what went wrong in my first application, how would I be able to improve myself and do it correctly? That is a waste of time

I applied for a role about a two hours ago and got the same response I was afraid of when I read the reviews. ( thanks but no thanks) and I have my own equipment l plus experience. Anyways.

The following is a collection of issues with this company I experienced personally or heard in passing from reputable sources.

Workplace Culture and Nepotism: Employees have observed patterns where certain individuals with personal connections within the company appear to receive preferential treatment in terms of promotions and opportunities.

Management Decisions and Cost-Cutting: There have been decisions that some employees perceive as prioritizing cost-saving measures over employee well-being and job satisfaction.

Reimbursement Issues and Unfulfilled Promises: Some employees have reported being told to make certain purchases with the expectation of reimbursement, only to later discover that these expenses were not reimbursed. Additionally, promises of rewards for tasks outside one's job description were not fulfilled.

Unprofessional Behavior: The CEO reportedly addressed a middle manager in a manner that was deemed unprofessional in front of the entire team.

Inappropriate Comments: The CTO has been noted for making inappropriate comments, including references to adult materials and personal anecdotes.

Hiring Decisions: There was a hiring decision by the CTO that raised questions among employees due to the perception that a highly qualified candidate was not accepted, potentially based on concerns of exploitability.

Whilst half way through the application process. ( i was literally online doing their assessment) I received an email saying Thank you but no thank you. (and we have too many applicants to tell you why exactly we are rejecting you even before your have finished filling out your application) Looking at similar reviews it seems i was spared a big mistake.
I wouldnt mind but what are they offering you, actually. Pay for all of your own work equipment and be paid less than many shops pay their floor staff...and why? just because you work from home? Dont forget heating and electricity, phone line, broadband etc as well. Pay for your own criminal check.
To read on here they want 5 years of pay slips is disgraceful and seems very unethical and maybe even illegal. I do not recall ever having a company do a credit check either. Who the hell do they think they are, actually.
Maybe they are only taking on the back to work applicants who do 2 weeks of training - govt backed for those unemplyed and on benefits - and it guarantees an interview with sensee.
I dont like the sound of this company at all. They told me to not bother applying again for 12 months. Why!! what is going to happen in 12 months? No way.