SEOLA JEWELRY Reviews 271

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality, with many noting the jewelry's durability, waterproof nature, and how well it maintains its appearance over time. People also appreciate the aesthetic appeal of the items, describing them as beautiful, chic, and suitable for everyday wear or special occasions. However, some customers expressed dissatisfaction with the delivery service, mentioning that it occasionally took longer than expected or that tracking information was not updated promptly. A few other people also felt that some products arrived broken or that the quality was not as anticipated, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the high quality and durability of... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent craftsmanship and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers praise swift... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely necklace but delivery took longer than anticipated. However, I have ordered 2 more as gifts.

Company replied

Rated 5 out of 5 stars

Great service from ordering to delivery. Love my necklace and bracelet, very good quality, looks fabulous and something I can ware everyday! My daughter now has the set and have recommended to my frie... See more

Rated 5 out of 5 stars

First class service. I’ve had my gold clover necklace around 3 years and it started to discolour. I was going to buy a new one because i never take it off I love it, but in the website notices they ha... See more

Company replied

Rated 5 out of 5 stars

I purchased a couple of necklaces as Christmas gifts… I have ordered previously and I was aware how good the quality was.. delivery took a lot longer than expected but customer service kept me re as... See more


Company details

  1. Jeweler

Written by the company

Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !


Contact info

4.1

Great

TrustScore 4 out of 5

271 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I purchased a couple of necklaces as…

I purchased a couple of necklaces as Christmas gifts… I have ordered previously and I was aware how good the quality was..
delivery took a lot longer than expected but customer service kept me re assured. Unfortunately one of the necklaces broke quite quickly but was replaced as soon as I contacted customer service

January 27, 2026
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Rated 5 out of 5 stars

I love the jewellery and it’s been a…

I love the jewellery and it’s been a consistently high quality and is as shown in the photographs. I needed to replace a necklace and my enquiry was replied to within an hour and a replacement sent within 3 days.

January 15, 2026
Rated 5 out of 5 stars

Necklace purchased had a great…

Necklace purchased had a great discount. Unfortunately it arrived broken but all emails answered promptly and item replaced with no problems.
The necklace was lovely and the customer service was excellent.

January 12, 2026
Rated 1 out of 5 stars

Ordered over 2 weeks ago (16 days) and…

Ordered over 2 weeks ago (16 days) and tracking still says “we’re expecting it” from Royal Mail.
Completely understand shipping takes longer over the holidays but to have not even left the warehouse yet is very disappointing. First and last purchase I’m afraid.
Can’t comment on the quality since I haven’t seen it.

January 7, 2026
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Rated 5 out of 5 stars

First class service

First class service. I’ve had my gold clover necklace around 3 years and it started to discolour. I was going to buy a new one because i never take it off I love it, but in the website notices they have a lifetime warranty so I emailed them and sent a pic, i was sent a replacement immediately. Amazing customer service thank you 😊

September 8, 2025
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Reply from SEOLA JEWELRY

Thank you so much for your kind words! We’re so glad we could help with your necklace and that you love it as much as we do. Enjoy your replacement, and here’s to many more years of wearing it!

Seola Team, xx

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Rated 5 out of 5 stars

Just what I wanted.

Just what I wanted.. quality excellent .would of liked quicker delivery.. but well worth the wait ..recommend no highly recommend to friends and family

September 3, 2025
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Reply from SEOLA JEWELRY

Thank you so much for your lovely review! We’re thrilled you’re happy with the quality. We appreciate your patience with the delivery and are so glad it was worth the wait. Thanks for recommending us—it means a lot!

Seola Team, xx

Rated 1 out of 5 stars

Ordered 10 days ago

Ordered 10 days ago, emails to so called customer service both ignored, royal mail still not received. Do not buy from this company!!

August 19, 2025
Unprompted review
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Reply from SEOLA JEWELRY

Thanks for your review. Your order was shipped in time for your holiday as requested, and while Royal Mail had some delays, our team kept in touch and we’re glad your order arrived safely.

Seola Team, xx

Rated 3 out of 5 stars

Charge fast delivery but use snail mail

Nice necklace but charged £6.99 for express delivery, 1-2 days it says on their site. It arrived six days after order and Seola poor customer service have ignored a request for the express charge to be refunded. Disappointed granddaughter didn't get her gift the day she graduated from University.

July 24, 2025
Unprompted review
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Reply from SEOLA JEWELRY

We're so sorry to hear that your order didn’t arrive in time for your granddaughter’s graduation.This isn’t the experience we want any of our customers to have.

We’ve processed a full refund for the express delivery charge and have reached out to you directly via email to make things right. Thank you for bringing this to our attention – your feedback helps us improve, and we truly hope to have the opportunity to serve you better in the future.

Seola Team, xx

Rated 4 out of 5 stars

Lovely necklace but delivery took…

Lovely necklace but delivery took longer than anticipated. However, I have ordered 2 more as gifts.

July 3, 2025
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Reply from SEOLA JEWELRY

Thank you so much, Jenny! We're really glad you loved the necklace, and we appreciate your patience with the delivery. It means a lot to us that you’ve chosen to order more as gifts.

Seola Team, xx

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