Sephora Philippines Reviews 25

TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

Sephora Ph is more expensive than other international sephoras. I can get the same product from resellers for a cheaper price. It was an okay experience ordering from them, the delivery time was not t... See more

Rated 4 out of 5 stars

I have been using the Sephora app for purchase of any beauty products that I needed, they even have freebies. They are easy to use and they wrap the products well! I am satisfied even though it takes... See more

Rated 3 out of 5 stars

My last purchase with Sephora was paying for my partner’s make up stuff. I think the customer service was okay and my companion was happy with the purchases.

Rated 5 out of 5 stars

Loved the item so much though it took very long for it to arrive. Nevertheless, it's a great buy. Will definitely order again.

Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Industry
  6. Perfume Store

Information provided by various external sources

Sephora, where beauty beats. Discover the best in makeup, skin care, and more from a wide selection of beauty brands. Free shipping for orders above ₱1300.


Contact info

3.8

Great

TrustScore 4 out of 5

25 reviews

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Rated 4 out of 5 stars

Great service!

I have been using the Sephora app for purchase of any beauty products that I needed, they even have freebies. They are easy to use and they wrap the products well! I am satisfied even though it takes almost 2 weeks to get the products which they do indicate accurately. Overall great service.

September 11, 2019
Unprompted review
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Rated 1 out of 5 stars

They Shipped to Wrong Address & Customer Service Never Answered My Emails

I ordered products, as usual, I put my correct shipping address and I checked it twice before checkout even though my shipping address is already saved in my account (FYI: It's not my first order). I thought everything will go smoothly. However, when my order was shipped, in the tracking they gave me it showed they put a wrong City, in a different island in the Philippines! I contact them immediately especially Sephora Singapore who is assigned to ship it. SG replied once, insisted they put the correct address, while I never heard from Sephora Philippines at least once. Now my orders are in a different island of the country and I don't know if I will still receive it because their customer service sucks!

January 21, 2019
Unprompted review
Rated 1 out of 5 stars

Don't believe their Gift With Purchase promos - you won't get it

When a company incentivises you to purchase products by promising a gift when you spend XXX amount (GWP) and then the GWP doesn't arrive..... then they tell you oh yeah sorry, it was out of stock so you won't be getting it... but you've already paid for the items you purchased. Tsk Tsk, very poor business practices

May 4, 2018
Unprompted review
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