Serafene Reviews 119

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Stay away! I ordered a month ago and they still have not shipped my goods despite me following up with their customer service several times. They take your money, that’s all. Stay away!

Rated 1 out of 5 stars

First of all, my order took nearly a month to arrive. I ordered them to wear for vacation but they came a week AFTER I returned. Secondly, despite following application instructions to the letter, the... See more

Rated 3 out of 5 stars

The shipping times is fare too long. The nails are advertised as nails that don't catch hair, but in reality they are the same as the competition

Rated 1 out of 5 stars

Really poor - my name & house name wasn't shown on order so I emailed them immediately asking them to correct & confirm to me that they'd done so, which they did immediately. Starter kit arrived mirac... See more


Contact info

1.8

Poor

TrustScore 2 out of 5

119 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Just don't do it!!

I've been using this product for approximately 4 months, now I have a nail fungal infection due to moisture between the nail bed & the plastic wrap.
It will take months of treatment for them to recover.
Do not use this product!!!

January 19, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered on 12th December received…

Ordered on 12th December received emails and viewed tracking which said order had been dispatched then order had arrived in UK and was with local delivery office. Delivery has not happened and tracking has not changed since 18th December. After repeatedly contacting customer support finally got an email saying one of the colors is out of stock and if I confirm I would like to remove this color the order will be shipped. I’ve asked for a full refund let’s see if they are genuine enough or scammers as I suspect.

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 12/6/24 and got an email that…

Ordered 12/6/24 and got an email that they were at the courier 12/11 and another email that they reached the US on 12/18 and another email they are at your local City to go out for delivery on 12/23. Today is 12/29 and after 2 emails to customer service with no reply I received an email that they are out of stock in the wine color and please pick a different shade. How can that be if they are already in my town? DISHONEST …RUN THE OTHER WAY.

December 29, 2024
Unprompted review
Rated 4 out of 5 stars

The Serafene Gel Nails were fairly easy to apply.

The Serafene Gel nails were fairly easy to put on. They looked great for 2 weeks, then started splitting and small pieces were breaking off. I had to replace 4 nails at that point. By 3 weeks the rest of the nails were splitting and breaking off. This time I will replace them all. I would definitely recommend them as a nail protector since they seem to have done that job well. My nails were peeling and chipping easily and the gel nails have really helped. They did harden and the colors I got were very nice.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Same hardness as my own and my nails…

Same hardness as my own and my nails are super hard. They cured really fast. Quick delivery. Was skeptical to be honest when placing order but have been extremely pleased. These are my go-to gels from now own. I can't tell if they're my own or Serafene! I can grow fairly long nails but mine crack during winter months. Looking forward to the extra protection with Serafene. Thank you! Brilliant product, great looking nails.

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

The nails do not stick or harden.

The nails do not stick or harden as shown on your video. The packages come with only numbers on them so no way to tell what color they are. The inside packaging doesn't help either as it is completely see proof. So again can't tell what color you have unless you open the inner package. Way too expensive for this product.

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

Just awful

If I could give these zero stars I would. These sticky stickers roll up into little sticky wads as you try to put them on. Do not waste your money like I did!

October 30, 2024
Unprompted review
Rated 1 out of 5 stars

Nails are like stickers and do not…

Nails are like stickers and do not work. The machine is cheap and nasty!! No quality here !!! save your money !! don’t buy this product

October 24, 2024
Unprompted review
Serafene logo

Reply from Serafene

We're truly sorry to hear that you were disappointed with your experience. We strive to provide quality products, and it’s disappointing to know that we missed the mark for you. We’d love to make it right—please reach out to our support team so we can address your concerns directly. Your feedback is valuable to us, and we want to ensure you're completely satisfied.

Rated 1 out of 5 stars

Does not work

Does not work. Great customer service and follow up on the order. But the product needs further development. Not hard enough.

September 18, 2024
Unprompted review
Serafene logo

Reply from Serafene

Thank you for your feedback! We’re glad to hear you had a positive experience with our customer service. We apologize that the product didn’t meet your expectations. Your feedback is valuable, and we’re always working on improving our products.

Rated 4 out of 5 stars

These last! …

I’ve used this product and I really can’t believe how good they are. Mine lasted a long time after digging in the sand with my grandson, swimming for hours, cleaning house,… a Pretty regular manicure would’ve chipped on the first day, but these are still going strong a week and a half later I think they’re wonderful. They do take a while to cure, but it’s worth it. Also, they don’t fall off easily yet, they are very easy to remove and don’t damage your nails. I’m very impressed with this product.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Really poor

Really poor - my name & house name wasn't shown on order so I emailed them immediately asking them to correct & confirm to me that they'd done so, which they did immediately. Starter kit arrived miraculously due to no amendment, no instructions & white tips are three-quarters of the wrap. Doubt I'll even bother trying judging from these reviews. Utter crap.

July 6, 2024
Unprompted review
Rated 1 out of 5 stars

Waste if miney

Followed instructions really carefully. The nails were really tricky to apply neatly but I persevered. However the nails lifted the next day and all popped off within 5 hours of application. Real waste of money!

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

I wish I had read these reviews before buying the product. WORST PRODUCT. Didn’t harden and didn’t stick at all.
Would give 0 stars if I could.

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

Does not work

I bought x3 colours and the uv lamp. I followed the instructions carefully. The sizing was not great especially for white tip. Half my nail was white tip! I put one set on in the evening and by the time I woke up, they had all come off.
So much for 3 weeks use per pack. I really shouldn’t fall for social media advertising as I’m always left out of pocket and disappointed.

July 1, 2024
Unprompted review

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