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See what reviewers are saying

Rated 1 out of 5 stars

I ordered two Stanley cups on offer for my daughters 13th birthday and have not received any email or confirmation of purchase I even paid £11.99 for dpd to deliver it absolutely gutted, this is a SCA... See more

Rated 1 out of 5 stars

THIEVES, BE AWARE They used my cellphone provider and disguised that i had a package in their possession they needed to deliver and i should pay only shipping fee of $2 using my Debit card. i Paid th... See more

Rated 1 out of 5 stars

SCAM!!!! Bought 2 Stanley cups on offer and now can’t even find the website, taken the money, no products, no emails, nothing!!!! This is horrific in todays age, people budget their hard earned money,... See more

Rated 1 out of 5 stars

Your a SCAM! How ridiculous, can't you find a decent job or a better way to make money instead of scam hard earners money. I wish you's nothing but only rubbish. Hopefully people read these reviews be... See more

Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Shoe Store

Information provided by various external sources

Serafine er danmarks største loyalitetsklub indenfor skønhed. Shop blandt vores 30.000 nøje udvalgte skønhedsprodukter eller følg dit månedlige tilbud i din e-mail, baseret på dine præferencer. Valget er dit – Shop eller spring måneden over. Køb dit første produkt til -80% inkl. fragt og kom indenfor i vores magiske univers. Oplev en nem, billig og skræddersyet oplevelse som aldrig set før.


Contact info

1.1

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

SCAM!!!

SCAM!!!! Bought 2 Stanley cups on offer and now can’t even find the website, taken the money, no products, no emails, nothing!!!! This is horrific in todays age, people budget their hard earned money, in this case gifts for my daughter, all for it to be a scam!!! Gutted!!!

September 6, 2024
Unprompted review
Rated 1 out of 5 stars

Massive SCAM

Massive SCAM! I haven't even purchased anything from this site and yet they have taken all different amounts of money from my account nearly every day for the past 5 days! Really helpful since im on maternity leave and have barely any money in the first place and now scum think they have the right to take it! Don't know how these people sleep at night!

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

You guys are fraud you took money twice…

You guys are fraud you took money twice on my account and w
I never ordered anything I gave you my account so I can order in future and your advert asked me for my account details # you must rot in hell You stupid scammers f.. you.

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

This scam of a business is taking money…

THIS IS A SCAM
This scam is taking money out of my account.
I did purchase something from them on the 25th of September
They have since taken more money out. I have not received the initial product. So definitely a SCAM
$73.70 on the 26th of October, 1 day after the initial purchase
$73.70 on the 10th of October, for what I have absolutely no idea and
$73.73 on the 24th of October (today). I have not continued to purchase anything from this scam and am not happy that they keep taking money from my account
I have already cancelled the subscription (??? I DID NOT SUBSCRIBE TO ANYTHING) when I noticed an email and yet more money has been taken from my account. This had better stop!!!
Also I WOULD TOTALLY APPRECIATE MY MONEY TO BE RETURNED

October 24, 2023
Unprompted review
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Rated 1 out of 5 stars

SCAM** Taken money from my account

Scam**** I have never used them but they have taken money out of my account. I believe another company have sold them my bank details

May 24, 2023
Unprompted review
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Reply from Serafine

Dear Jaydee

We are really sorry to read your review.

The VIP membership presents one of the two ways of shopping that you can opt for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 7 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.

Please send us an email to support@serafine.dk so we can find a solution.

Best Regards,
Julie

Rated 1 out of 5 stars

THIEVES! SCAMMERS!!!!! DON'T CLICK!

THIEVES. SCAMMERS!!!! I had to cancel my bank cards because of these thieves!!!! I really hope and pray these people will get their KARMA!!

May 5, 2023
Unprompted review
Serafine logo

Reply from Serafine

Hello The Last

We are really sorry to read your review.

The VIP membership presents one of the two ways of shopping that you can opt for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 7 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.

Please send us an email to support@serafine.dk so we can find a solution on this problem.

Best Regards,
Julie

Rated 1 out of 5 stars

What the hell why did you take my money…

What the hell why did you take my money just 4 days Ago i order some earphone through Gobztore.com after that it TaKe extra 2€ for home delivery and i share all my details of bank card but i havent even recieved my order Ani today 45€ was deducted from my account what the hell you are doing i will not allow you to do that Ani tommorrow i am go and complain about you scam

April 27, 2023
Unprompted review
Serafine logo

Reply from Serafine

Hello Anku

We are sorry to read your review.

I can see that you are writing about another company that is called Gobztore.com. We do not know anything about this company and we are really sorry to hear your experience with them. However we are Serafine.dk so unfortunately we can not help you in this situation.

We hope you will reconsider your review as it has nothing to do with our company.

Kind Regards
Julie

Rated 1 out of 5 stars

Worse company l never seen in my life

Worse company l never seen in my life. I sing in by accident and according to them they have the right to charge monthly payment from my account. After 4 or 5 month of charge l realised in my banca statement of this charge. When l tried to claim as l never give my permission for this payment they said that the only option l had os to use this credit to buy from them.Finally after 4 month when l tried to use my money and buy something they said sorry you had only 30 days to used them so you lost your credit. End of this story is a company used only to get illegal money.

April 25, 2023
Unprompted review
Serafine logo

Reply from Serafine

Dear Nuuara Nuuara

We are really sorry to read your review.

The VIP membership presents one of the two ways of shopping that you can opt for on our website.
You have the option of shopping as a one-time purchase, which you can opt for by using our regular prices, or you can shop to our vip member prices and enter a 7 days trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.

Please send us an email to support@serafine.dk so we can find a solution on this situation.

Best Regards,
Julie

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Rated 1 out of 5 stars

SCAM!

SCAM!
Luckily my Bank caught on before I did, unfortunately too many people are not so lucky, it just seems so easy for them to do this! My bank have been great but the hassle of changing all your other subscriptions because they have had to cancel your debit card, not enough is done to stop these people!

April 3, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I was scammed without knowing that I had been tricking into clicking a button that I thought was a genuine purchase on facebook. Then to be told they could not do the refund because my bank rejected it. Absolutely a scamming company unbelievable. They do not listen.

February 1, 2023
Unprompted review
Rated 1 out of 5 stars

Your a SCAM

Your a SCAM! How ridiculous, can't you find a decent job or a better way to make money instead of scam hard earners money. I wish you's nothing but only rubbish. Hopefully people read these reviews before purchasing anything. Pure SCAM!

February 19, 2023
Unprompted review
Rated 1 out of 5 stars

THIEVES

THIEVES, BE AWARE
They used my cellphone provider and disguised that i had a package in their possession they needed to deliver and i should pay only shipping fee of $2 using my Debit card. i Paid this amount and it cleared. 4 days later, i found they have deducted a further $10 and again in 12 days another $10. dont enter your BANK card details to this SCARMERS!!!!!!!!

January 12, 2023
Unprompted review
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Rated 1 out of 5 stars

Thieves

They charge your credit card without your permission. Don't order anything from this company. They should be displayed! I've never ordered anything, and I won't ever order anything in my life. The crooks deserve to be punished! They are thieves and they are fooling everyone.

January 8, 2023
Unprompted review
Rated 1 out of 5 stars

My husband needed an electric…STAY CLEAR

My husband needed an electric wheelchair, and they had one on sale from $357.99 to 98.09. I ordered it. First mistake! they informed me it had been sent and would arrive on a certain date. The day came, and nothing arrived, but I was told it was delivered to somewhere in OK---I lived in FL. Had the PO track it and nothing. STAY CLEAR!!

October 16, 2022
Unprompted review
Rated 1 out of 5 stars

🚨DANGER🚨

🚨DANGER🚨

Here is what they do.
They send you an email stating you have a package that is about to be delivered, except they cannot, unless you pay a tiny little $2 customs fee ended up being $2.70 USD)
You unwittingly enter you bank card along with date and CVV. The small amount clears your account and now THE SCAMMER has your bank card info and cvv.
If you order a great deal online, BEWARE of these predators! You may think.. it's only $2 but now they have you cvv and can make purchases online with your card! This one shows up as Serafine. Net
THIS IS THEFT! THIS IS FRAUD! CONSUMMER BEWARE!

September 8, 2022
Unprompted review
Rated 1 out of 5 stars

Fraud!!!!!

Fraud!!!!!
They sent you notifications of your package you won in their survey draws, make you pay shipping and when you inquire they tell you they never sent it to you. Even with all the screenshots as proof they still deny and refuse to refund the shipping that you paid.
Fraud!!!!!

August 24, 2022
Unprompted review
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Rated 1 out of 5 stars

It’s scammer website

It’s scammer website just took your money 47€ for vip member! I brought only 9€ product but I lost 47€ without misunderstand. I hope you guys learn from my mistakes and don’t buy anything from Falinas.fi.

July 29, 2022
Unprompted review
Rated 1 out of 5 stars

FRAUD

FRAUD! SCAM! STAY ALERT!

You pay for something that arrives with no receipt then they will charge you without letting you know 47 euro for credits that you never asked for!

And they will charge you for cancelling the account in this place, for 6 euros, ITS RIDICULOUS!

DONT BUY ON THIS PLACE! They wont give your money back!

July 28, 2022
Unprompted review
Rated 1 out of 5 stars

Purchase that never arrived

I made a purchase and after the delivery deadline, the only answer I have is that I have to be patient. I believe that the site is a fraud, do not buy anything, do not pass your card number, as it is not a reliable company.

July 12, 2022
Unprompted review

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