Serena & Lily Reviews 

The quality of the pieces we have purchased have kept us coming back! This is our fourth order in less than 3 months!

I called customer service with a question about an order and the agent was extremely helpful. He even offered a suggestion I hadn't considered which definitely helped.

I love Serena and Lily products. They stand by their goods and offer a reasonable shipping cost. The store in Westport CT is superb. They are knowledgeable and friendly..a very reliable resource.

The website is easy to navigate and the designs are crisp and fresh

Amazing! My favorite!

I bought the Beach House Blanket and just went back to buy two more. Amazing quality and like no other blanket I've seen. Love it!

I love the products at Sernea & Lily, beautiful and well made. Would be happy to do my house in their designs

Although the products look well-designed, they are generally of very poor quality and don’t match their online pictures or the price. Have ordered a number of things and have been disappointing. Their return policy is cumbersome. Won’t be shopping there anymore.

I love Serena and Lily! I have items and furniture all over my house that I have purchased from them. The furniture, lamps, light fixtures and decorative items are great quality and have worked so well with my decor. I am always looking at their website for ideas and to plan future purchases.

Balboa chairs and beach house table: lovely products, excellent help from Suzy in Birmingham MI store; high quality of furniture, time from order to delivery was not excessive, professional delivery personnel. Wish closer store.

I ordered a DOWN PILLOW in a King Size with Medium density from S&L and received exactly what the picture / photo and description were. The condition of my new pillow was perfect. I would recommend this company for all your home needs. I'm very happy with my purchase from S&L.

The products are not only beautiful, but very high-quality and last a long time. I have been very happy with previous items I purchased and will be purchasing more in the future. It would be a dream to decorate my entire home in Serena and Lily!

One of the best things about Serena & Lily is the customer service. Whenever possible they are always willing to go the extra mile to help the customer

I ordered two flush-mount lights for our new home. They were delivered promptly and look gorgeous in our new home in Virginia. Today I ordered wallpaper for master bedroom. The wallpaper measuring chart made ordering the proper number of rolls easy. They make ordering on-line easy and their products are of highest quality.

easy to pick and choose and search items and place orders

Lovely products, simple but elegant coastal style. Beautiful details. Great customer service!

Serena and Lily makes it extremely easy to design a room. Their furniture, lighting, accessories, etc. work together in many different ways. The quality is top notch and customer service is exceptional.

I had a fabulous experience with Serena & Lily, from the purchase through the delivery! The customer care and the quality of the furniture I purchased exceeded my expectations. I will enjoy my Nassau sideboard for years to come!

I had a very disappointing experience with a bed purchase from Serena & Lily. This issue started with a lack of follow up by the salesperson. I got tired of calling the store so I started contacting the main office but that wasn’t helpful either.
There seems to be a lack of communication between the store, the corporate office as well as the employees within the main office.
When the bed finally arrived much later than promised, they made and delivered the wrong bed. I called the store manager in Dallas to let her know. I told her I wanted them to schedule a pick up and process a refund. Initially, I was told that I could not return the bed because it was custom. I did end up getting a refund but no one ever really apologized or took responsibility for what happened.
It is sad that a store with such pretty decor and furnishings doesn’t have friendly employees that practice better customer service.
I have been in several S &L stores over the years and I have never really felt welcomed when I walked through the door yet still purchased items. Employees seem to be talking amongst themselves or staring at a laptop.
This review is really for the corporate office to see so they know what is going on at the store level.
I don’t plan on shopping at Serena and Lily again.