Serena & Lily Reviews 

242
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and beautiful design of the products, from bedding and furniture to decor, noting their durability and timeless appeal. Many highlight the exceptional customer service and helpful staff, who are described as kind, responsive, and going the extra mile to ensure satisfaction. Reviewers also appreciate the ease of ordering online and the efficient, well-packaged delivery of items. However, some customers also noted specific issues with product quality, such as poor workmanship on certain items, rapid degradation of some bedding, or discrepancies between product descriptions and actual materials. Additionally, a few other people also felt that customer service could improve in handling specific order problems, including items not shipping, wrong parts being sent, or a lack of flexibility for exchanges.

What people talk about most

Product

Users consistently express satisfaction with the product quality, often describing items as stunning,... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the exceptional style,... See more

Order

Customers had positive experiences with order, praising the easy ordering process and quick shipping. Many... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of Serena and Lily’s percale sheets is still unmatched. Even though the patterns have lost some of their original charm since the company changed hands about a decade ago and Serena Dugan... See more

Rated 5 out of 5 stars

The staff at the Bethesda Design shop are amazing! Everyone with whom I have come into contact has been truly exemplary! From the outstanding Design Advisor Emily W. to the miracle working Order Coord... See more

Rated 5 out of 5 stars

I started with Serena & Lily during covid 2020-2021. They were one of the few store who could fill in my order for new furnishings after we sold our Hermosa Beach residence and moved to Valencia CA. A... See more

Rated 5 out of 5 stars

So far I have been pleased with products and delivery I am going for modern traditional with beachy vibes as I live in a Canadian beachside community on Vancouver island . It’s a bit like a Canadian... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Living Room Furniture Store

Information provided by various external sources

An inspired home collection. Luxury bedding, furniture, décor, nursery and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

242 reviews

5-star
4-star
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1-star

No history of asking for reviews

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4.7

All reviews

(242)

144 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a pleasure

I have been purchasing from Serena & Lily for quite some time now. Always positive experience and beautiful quality products. Recently, I had the pleasure to speak with Michael, in Customer Care. Not only was Michael pleasant, he actually reached back out to me so that I would not be inconvenienced by being placed on hold. 100% satisfaction with this and all other experiences with Serena & Lily. Happy Holiday!
Marc Ziegler / Houston

November 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible workmanship & delivery ZERO STAR

DO NOT ORDER FROM HERE if you are a professional business owner or need furnishing on a timeline.
Terrible workmanship on daybed - screws did not align to holes so unable to build daybed and had to send back after being weeks late from wherehouse after promised delivery date.
The absolute worst most rude last minute date/time changing white glove delivery (Metropolitan). Showed up 45 minutes after already later than scheduled time.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Quality of bedding

The quality of the bedding is rich, with a velvet texture and well-made. I've had it for over 18 months, and it still looks new. Very comfortable and perfect for elegant bedding.

February 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I have been consistently impressed with…

I have been consistently impressed with the superior quality of the products offered by this company. Each piece is thoughtfully made, beautifully designed, and built to last. It’s rare to find a brand that maintains such a high level of consistency, but they deliver excellence every time. I couldn’t be happier with my experience.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

BEAUTIFUL QUALITY PRODUCTS

BEAUTIFUL QUALITY PRODUCTS and many are on sale now. Easy to navigate website with lots of beautiful products that are unique and of great quality. Ordering is easy and shipping is quick.

November 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfection in Percale but Missing the Whimsy of Former Patterns

The quality of Serena and Lily’s percale sheets is still unmatched. Even though the patterns have lost some of their original charm since the company changed hands about a decade ago and Serena Dugan moved on, the white percale essentials never disappoint. I do miss the days when their designs were playful and full of color. The current coastal look is fine, but it makes me appreciate my older duvets and sheet sets even more.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

This was a great opportunity

This was a great opportunity to purchase some very nice bedding for my home. Serena & Lily had a great sale and they also sent me a gift card. This was an amazing deal. I love the light and airy feel of their shop and always watch for their sales. All of their items are the best quality and their vibe for me is serenity.

November 18, 2025
Unprompted review
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Rated 5 out of 5 stars

I absolutely love their products from…

I absolutely love their products from lights, to chairs, to outdoor furniture etc. I love the details they add to their products. The customer service representatives are always very helpful and kind. The orders arrive as scheduled and boxed to protect the product. They go the extra mile to please their customers. Thank you!

November 17, 2025
Unprompted review

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