Serena & Lily Reviews 

239
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beautiful design, durability, and thoughtful craftsmanship across various items like bedding, furniture, and home accessories. Many people appreciate the company's unique style and the elegant aesthetic it brings to their homes. The customer service and staff are frequently highlighted for being helpful, kind, and providing an outstanding experience, often going the extra mile to ensure satisfaction. Ordering is generally described as easy, with products arriving as scheduled and well-packaged. However, some customers also noted issues with product quality, such as bedding degrading quickly or items arriving with a strong chemical smell, and occasional problems with customer service regarding incorrect orders or slow responses.

What people talk about most

Product

Users consistently express satisfaction with the product quality, often describing items as stunning,... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the exceptional style,... See more

Order

Customers had positive experiences with order, praising the easy ordering process and quick shipping. Many... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the excellent,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of Serena and Lily’s percale sheets is still unmatched. Even though the patterns have lost some of their original charm since the company changed hands about a decade ago and Serena Dugan... See more

Rated 5 out of 5 stars

The staff at the Bethesda Design shop are amazing! Everyone with whom I have come into contact has been truly exemplary! From the outstanding Design Advisor Emily W. to the miracle working Order Coord... See more

Rated 5 out of 5 stars

I started with Serena & Lily during covid 2020-2021. They were one of the few store who could fill in my order for new furnishings after we sold our Hermosa Beach residence and moved to Valencia CA. A... See more

Rated 5 out of 5 stars

So far I have been pleased with products and delivery I am going for modern traditional with beachy vibes as I live in a Canadian beachside community on Vancouver island . It’s a bit like a Canadian... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Living Room Furniture Store

Information provided by various external sources

An inspired home collection. Luxury bedding, furniture, décor, nursery and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

239 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(239)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Love your style:-)...I am re-decorating…

Love your style:-)...I am re-decorating our primary bath and wanted soft and lovely. The Biscayne Chandelier made out of coco shell slivers was the perfect fit for the space and exactly what I wanted (and it was 40% off!). Plus I ordered the Priano wallpaper to go with our freshly painted seafoam blue cabinetry! Can't wait and thanks for the Labor Day sale!!!

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t order from here!!

Don’t order from here!!! I would give them a zero if I could. After 30 days of not receiving a duvet cover I ordered and multiple emails and calls, I was told they messed up and didn’t ship it (even though I was told it shipped by customer service and an email) and it is now sold out and discontinued. They didn’t offer a replacement at their cost or refund for the shams that are now useless. Save your money and time and shop somewhere that cares. This business is a scam

August 25, 2025
Unprompted review
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Rated 5 out of 5 stars

S&L is always our go-to for beautifully…

S&L is always our go-to for beautifully designed household items- from rugs, to furniture, to tableclothes, bedding, pillows, towels, accessories and pajamas! They have been a staple in our household for years! Grateful for their quality, design and customer service!

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Easy website

Easy website. Good coupon to encourage a purchase. I had a few items in mind that I would like to purchase from S&L. I typically check them out when wanting to purchase something for my home

August 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Serena and Lily pieces are timeless

Serena and Lily pieces are timeless. Everything is beautiful. In addition, the quality of the items is never in doubt. I love everything I have ever purchased over the many years I have shopped with them.

August 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Serena & Lily Website Easy to Navigate

The Serena & Lily website is very easy to navigate. It's easy to complete an order online. For furniture purchases I order through the Chestnut Hill, MA design shop. They offer terrific service on every order.

August 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Love the variety and colors of pieces…

Love the variety and colors of pieces offered. They are of high quality and are quite beautiful. However, would appreciate more flexibility to exchange an item if it does not work out especially for a longtime and frequent client. Thank you.

August 2, 2025
Unprompted review

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