worthless
worthless! I ordered some articles via their webshop and immediately got a confirmation and an order number. The next day I got two emails. the first one saying that my order was being prepared for shipment and the second one, three hours later, saying that the payment hadn't been processed correctly and that I had to pay again. I checked my bank account and the payment absolutely went through and on their website it just said "in preparation".
I have sent emails, used their contact form on the website and tried several times to call their customer service number, no response to anything, only a French answering machine each time I called.
I calculated the delivery time in advance and even with two days extra time, I would still receive the articles in time before my departure .
Now it's getting difficult, there isn't enough time to search for alternatives and nobody answers.
And all that while my payment really DID go through!
Really Annoying and unprofessional!
P.S. In The End they never got back to me and just canceled the order!