Serenity Insurance logo
Visit website

Serenity Insurance Reviews 3,565

•
TrustScore 4.5 out of 5

4.7

Auto Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their knowledge and ability to explain complex information clearly. Many people found the customer service to be exceptional, noting personalized attention and a genuine desire to assist. Consumers frequently mention the excellent service, which is often described as fast, easy, and efficient, leading to a smooth overall experience. A significant number of people were particularly pleased with the pricing, finding policies to be very reasonable and often much cheaper than competitors. However, some customers also noted issues with contact, specifically mentioning instances where agents did not return calls or were slow to respond to inquiries. A few other people also felt that the process of providing information was excessive, requiring multiple proofs of residency.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise the agents for being... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers found the service friendly, efficient, and... See more

Price

Reviewers mention positive feedback about price, with many customers reporting significant savings and... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Some reviewers praise agents who went above... See more

Based on these reviews

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

I've got 3 DUI's and despite the black mark on my name, I was treated with the utmost respect and dignity. The agent went out of her way to find discounts for me and make me feel like a valued custome... See more

Company replied

Rated 5 out of 5 stars

I'm blessed with the best customer service I had with the ladies that knew I was a mom and have been LIED to about my record. It's why I'll always give credit to the HONEST employees that DESERVE it.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied

Company details

  1. #19 of 40 best companies in Auto Insurance Agency
  2. #49 of 109 best companies in Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great

Great comprehensive company to deal with thank you

March 1, 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Jon was super helpful,polite

Jon was super helpful,polite, respectful of my time. Got me a better price and made things very pleasant.

March 1, 2025
Serenity Insurance logo

Reply from Serenity Insurance

Glad you got to deal with Jon, he's awesome!

Rated 5 out of 5 stars

I had the best experience in dealing…

I had the best experience in dealing with this company.i was provided with excellent service and they went the extra mile to insure my policy best matched my financial situation.

February 19, 2025
Serenity Insurance logo

Reply from Serenity Insurance

This is the review we strive for, thank you!

Rated 5 out of 5 stars

Top notch service

It was quick, fast, and easy! And the person who helped me was super kind and very thorough!

February 7, 2025
Serenity Insurance logo

Reply from Serenity Insurance

Great to hear this!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look