Serenity Insurance Reviews 3,565

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their knowledge and ability to explain complex information clearly. Many people found the customer service to be exceptional, noting personalized attention and a genuine desire to assist. Consumers frequently mention the excellent service, which is often described as fast, easy, and efficient, leading to a smooth overall experience. A significant number of people were particularly pleased with the pricing, finding policies to be very reasonable and often much cheaper than competitors. However, some customers also noted issues with contact, specifically mentioning instances where agents did not return calls or were slow to respond to inquiries. A few other people also felt that the process of providing information was excessive, requiring multiple proofs of residency.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise the agents for being... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers found the service friendly, efficient, and... See more

Price

Reviewers mention positive feedback about price, with many customers reporting significant savings and... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Some reviewers praise agents who went above... See more

Based on these reviews

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

I've got 3 DUI's and despite the black mark on my name, I was treated with the utmost respect and dignity. The agent went out of her way to find discounts for me and make me feel like a valued custome... See more

Company replied

Rated 5 out of 5 stars

I'm blessed with the best customer service I had with the ladies that knew I was a mom and have been LIED to about my record. It's why I'll always give credit to the HONEST employees that DESERVE it.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied


Company details

  1. #19 of 40 best companies in Auto Insurance Agency
  2. #49 of 109 best companies in Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My agent was super knowledgeable and…

My agent was super knowledgeable and she was very fast and made it easy and convenient !!!
I highly recommend this company to everybody.
Even with the broker fee.
It was still cheaper than gone anywhere else!!!!

July 17, 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Easy getting insurance and great…

Easy getting insurance and great customer service. They worked with your situation and handled with great expertise. Thank you!

June 24, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Broad form insurance

The coverage was well explained. I was eligible for some discounts and able to process the whole transaction with one call.

July 1, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Easy

Response time was great.

July 1, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

I’ve had the best and most professional…

I’ve had the best and most professional Agent. Deana Ennis is a force to be reckoned with! She is very amazing, and detail oriented! Deana loves her job and her clients as well! I’m honored to have her as my insurance agent. I highly recommend Serenity Insurance for, and to anyone who needs Insurance. Ask for Deana Ennis! Thanks you Serenity Insurance!

July 4, 2025
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Reply from Serenity Insurance

Way to go Deana!

Rated 5 out of 5 stars

I've got 3 DUI's and despite the black…

I've got 3 DUI's and despite the black mark on my name, I was treated with the utmost respect and dignity. The agent went out of her way to find discounts for me and make me feel like a valued customer. My policy price was very reasonable and I started with a 6month policy. But going foward I'll be doing 12month policies. I wish they offered standard auto insurance in addition to SR22's, I'm so pleased with my first experience that I'd certainly continue the relationship.

June 18, 2025
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Reply from Serenity Insurance

We have always been about dignity and respect, glad you found us!

Rated 5 out of 5 stars

💯 helpful

It's easy to purchase affordable,and great costumer service I would 100 💯 percent recommend to everyone. Thank you a lot for you guys help

June 24, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Thank you!

The customer service agent that helped me name is Deanna. She was extraordinarily helpful to say the least. The price she quoted me for the insurance agency that I am currently covered by now was far better than what another agency or company quoted me just days earlier. she was thorough about n explaining to me all that I needed to know about the type of insurance I needed. She emailed and or texted me important information I need to know about progressive the insurance agency I chose and made sure I understood my policy. The very few things I have just mentioned here do not tell the full story of just how extremely helpful she was and how most appreciative I am of her and her excellent customer service. Deanna will be my go to person for all of my future car insurance needs. I am most grateful.

June 4, 2025
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Reply from Serenity Insurance

Thanks for letting us know about your experience!

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