Serge DeNimes Reviews 1,848

I really liked the product and was impressed with the quality. The piece itself feels well made and looks great when worn. I usually buy from female-led brands, so I’m used to thoughtful finishing touches such as being packaged in a box with a small pouch. This item arrived in a plastic bag, which took away from the overall experience—especially given the price point.
I would still recommend the product based on its quality, but adding more premium packaging would really elevate the experience and better reflect the value of the item.

Lovely detailed earring, nicely packaged.

Easy to order and service and delivery excellant

Easy to use website, prompt delivery

I ordered 2 necklaces at the same time on the 1 December. Only 1 of the necklaces arrived in the first delivery. I was assured a second necklace was on its way. I received a message from the courier and realised that I would not be home for delivery so requested that the necklace was delivered to our local post office. The necklace has never arrived. I contacted the courier, raised an investigation, after which SD told me the necklace had been delivered . I have never received a pick up pass from the courier and have been twice anyway to the post office in case the necklace had arrived. They do not have the parcel. SD are now raising another investigation. I am left out of pocket with no necklace 4 weeks down the line. Shocked at such poor service, the item has been lost and yet no refund. I have asked for this to be referred to senior management before Christmas and am waiting for a response

ordered a necklace as a christmas gift for my brother. high quality item which was shipped promptly, highly recommend this brand and would order again.

Good quality men's jewellery for the price. Its sterling silver and well made. No complaints about the product and designl I can vouch for the quality as I own the vitruvian ring, and some of their basic hallmarked stuff.

I cannot speak to poor customer service experience or returns process as I've not needed to use either thusfar.

Ordered over 2 weeks ago and have not recieved the order. I have emailed multiple times but have not heard from the company

This company is producing quality products with affordable prices

I love the chain and present

For some reason dpd decided to ship back my items haven’t had a problem before just not very happy with the situation

The item itself is certainly of very good quality, however, I do find that the shipping process and the subsequent refund procedures can unfortunately become quite problematic.

Very happy with service and quality

I received far too many emails asking me to review the item, and the returns process charges a fee and does not cover shipping, even, I think, in cases of defective items. Products are, however, very well designed.

First time shopping with Serge - and won’t be the last. Super speedy delivery, ordered late on Tuesday and arrived with me first thing Thursday. Just loveee my new bull earring

I have had endless problems with this company. From products missing. To products breaking. Awful rude customer services. Refusing refund or replacement. Just an absolute joke of a company.

I have asked them several times to take me off of their mailing list. I keep receiving emails. I have contacted them for the last time. If they do not take me off their mailing list then I will be reporting the company for their conduct and breach of data protection.