I really liked the product and was impressed with the quality. The piece itself feels well made and looks great when worn. I usually buy from female-led brands, so I’m used to thoughtful finishing to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Arrived quickly and with nice packaging. Pendant is lovely and seems good quality. Chain seems okay, but not the same quality as the pendant (mainly the clasp). Also, the cost of postage (£5.95) is ve... See more
Company replied
Took longer to arrive than expected but good quality.
Company replied
I received far too many emails asking me to review the item, and the returns process charges a fee and does not cover shipping, even, I think, in cases of defective items. Products are, however, very... See more
Company replied
Company details
Information provided by various external sources
We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.
Contact info
13 Radnor Walk, SW3 4BP, London, United Kingdom
- 02037 261 942
- info@sergedenimes.com
- sergedenimes.com
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Serge DeNimes
Thanks for your support Billy :) So glad you love your order
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Reply from Serge DeNimes
Thanks for your support Anj :)
It was a good experience but still…
It was a good experience but still waiting for my return money to be processed
November 28, 2024
Reply from Serge DeNimes
Thanks for your support Graham :) I can see your refund was processed on December 13th and you confirmed you received this ok so we're happy we could sort that for you :)
It Was A Very Enjoyable Experience The…
It Was A Very Enjoyable Experience The Website Was Easy To Navigate Ordering Was A Joy Showing Other Websites How It Should Be Done Well Done Serge DeNimes
November 28, 2024
Reply from Serge DeNimes
Thanks for your support Deborah :) So glad you had a great experience and love your order
perfect ring
Fast delivery, easy to search website & gorgeous product. I do wish the ring came in a small box for a more luxury feeling but happy otherwise!
November 27, 2024
Reply from Serge DeNimes
Thanks for your support Paitin! We're so glad you love your ring :)
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Reply from Serge DeNimes
Thanks for your support Wain :) So glad you love your order
Excellent jewellery retailer
I have ordered a number of items over recent years and I am always impressed with the quality of the product and the service. Communication and delivery are also top notch.
November 26, 2024
Reply from Serge DeNimes
Thanks for your support Kitt :) So happy we could help here and that you love your order
Sent the item back as it didn’t look…
Sent the item back as it didn’t look like the picture the gem stone looked a good size on the website but when received it was actually microscopic and couldn’t even find it or think it had a stone in it
November 25, 2024
Reply from Serge DeNimes
Hi Joseph, we're sorry you were unhappy with your ring. The stone isn't large but it's beautiful bright orange gives it a nice touch of colour. You're welcome to return this as we have extended holiday returns until the end of January :)
Great stylish mens jewelry
Great selection of stylish mens jewelry. I especially like the rings, already having several now. I like the silver rings and they are hallmarked
November 26, 2024
Reply from Serge DeNimes
Thanks for your support Steve, so glad you love your order :)
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This was my second purchase and just as…
This was my second purchase and just as good service as the first time and really pleased with item.
November 25, 2024
Reply from Serge DeNimes
Thanks for your support Tracy :) So glad we could help and that you love your order
Reply from Serge DeNimes
Thanks for your support Abdul :)
Do Not Purchase From this Company
I returned a necklace that I have proof of delivery on 27th November and as yet have not received a refund, any acknowledgement of the return and no reply to five emails that I have sent. The customer service is non-existent, I would avoid this company!
November 20, 2024
I'm still waiting for all the item's…
I'm still waiting for all the item's purchased...
November 23, 2024
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I have still not received my package…
I have still not received my package that was apparently ‘delivered’ on the 25th November.
November 22, 2024
My daughter loved her necklace x
Proudlock helped me source a retailer. I ended up purchasing online. My daughter was blown away with her necklace. Thank u so much x
November 22, 2024
Reply from Serge DeNimes
Thanks for your support Jody! We're so glad Your daughter loves her necklace :)
Disappointed
Bought a jasper ring - nothing like the picture. I know stones are natural and will change from ring to ring but this is nowhere near to what I expected. Has put me off buying from Serge DeNimes.
November 14, 2024
Reply from Serge DeNimes
Thanks for your support Julie :)
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Didn’t deliver my item
Didn’t deliver my item, Royal Mail still says expecting it 2 weeks later. Didn’t refund or offer to resend an item that probably costs them a few quid to make. Having to go through PayPal to get a refund. Not worth the time, but from somewhere decent.
November 21, 2024
Items Missing - Being Ignored
It would be a 5 star review as the last 3 orders I’ve had with them have arrived on time and the quality of the jewellery is excellent.
However, with the most recent order a package arrived lacking 50% of the order - the more expensive necklace.
I’ve emailed them with pictures as they request and still nothing after 2 days. Not even an acknowledgment of my email.
Really disappointed in the customer service with a company that has been great for me in the past.
December 2, 2024
Unprompted review
Order never received and no response or refund
Order for ring was placed but never received, no email to say dispatched etc and no response or refund
November 19, 2024
Reply from Serge DeNimes
Hi Rhys, I've looked into this for you and I can see that the reason you didn't receive your ring was that you gave us an incomplete address. It was missing your street and house number so this was returned to us by Royal Mail. I can also see that after we let you know about this we were able to receive the right address and that you received this. So glad we could sort this for you :)
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