Servicedesk Simulator Reviews 6

After earning my helpdesk certification, I heard about this sim through social media and I wanted to try it out. So far, it does a great job of simulating what a helpdesk associate at the first tier goes through which is to help reset passwords, reconfigure vpns, and just guide clients through their fixes. Overall a great start but I wish there were more complex problems so others could get experience from those too.

Have been absolutely addicted to this. Great for polishing up skills, or even learning something new.

Hello, I was very excited to finally try Service Desk Simulator, and I even purchased the subscription. However, I have to say that during the time I was using this website, I experienced many issues and bugs, such as logic problems and AI-related issues. I was about to initiate a chargeback, but because this website has a lot of potential and a very, very nice developer (owner), I didn’t.

I was able to contact him 24/7 in their Discord server, and he directly fixed the issues I had in real time, which is impressive. I am not sure about all the bugs and issues by now, but I wanted to leave a review.

By the way, the one star that is missing is because the subscription is way too expensive for the extra service you get, and because there were outages, I wasn’t able to fully use my subscription.

My experience is based around 03.03.2026.

This website is good to understand what you need to do as a normal service desk operative but it is quite buggy, including with having issues with some of the tickets which are within the website. However overall, it’s good.

I learned about this game from a friend and started playing from the same day.

Is amazing for learning the basics to IT Support.