When using service seats, you have two options to select your film showing and seats: visit the cinema and select at the time of arriving, or book via the cinema website using . Odeon don't do any tic... See more
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I just lost £18 with these scammers
I just lost £18 with these scammers. I tried to rebook seats at Showcase but it cancelled my booking and vouchers were non refundable or non transferrable. AVOID. Would rather book in cinema directly. Not worth the hassle.
Not really worth it
When using service seats, you have two options to select your film showing and seats: visit the cinema and select at the time of arriving, or book via the cinema website using . Odeon don't do any ticket bookings via phone now, with their automated reply being 'everything you need is on our website and app'. However you incur the booking fee of £1 per ticket on the app/website, meaning that for one adult and one child ticket we paid £14.96 to Service Seats and then £2 to Odeon to secure our seats (half term, busy showings) = £16.96. A standard adult and child ticket online including the booking fee = £17.50. You can book them in person at the desk for free, but you either leave it til you arrive for the film and run the risk of there being no seats for the viewing you wanted, or make a special trip to the cinema. Not sure it's worth the hassle.
I can’t believe that Blue Light are…
I can’t believe that Blue Light are backing this scam. I paid nearly £20 for a 2 ticket voucher. When I came to use it, it actually charges me £1 for each voucher, but applies no discount. So for the privilege of purchasing this voucher, I get to pay more! Super!
Wrong vouchers provided by Service Seats
I bought 10 cinema vouchers for Odeon via the Blue Light Card. I was directed to choose my voucher on the Service Seats website, then pay for them (£56), then pay the remainder at Odeon. However, the vouchers Service Seats sent me were for Cineworld so obviously couldn't use them and paid full price for 10 tickets!
I found it very stupid to buy the…
I found it very stupid to buy the voucher's through blue light cards then redeemed it on odeon site to buy cinema tickets it is all my money instead of getting a percentage off this is my first and last time buying these vouchers with blue light card.
Avoid it’s a rip off
Paid tor a voucher for me and a plus one, great, added the code at checkout at The Light. Voucher accepted and then still had to pay full price for two seats!! Rubbish
The voucher code I was sent didn’t…
The voucher code I was sent didn’t work. 6 emails sent with screen shot evidence and they still kept refusing to refund or asked for evidence I’d already sent many times.
I still haven’t had a refund 4 weeks later!
Cost more using the (so called) voucher
Trying to save a bit of money and it ended up costing me more money. Really disappointing. You pay nearly £20 for the voucher for x2 tickets but then you are charged again on the cinema site. Total rubbish. Don’t bother.
Total swizz of a company! Voucher Codes do not work! Waste of time, money and energy
So, I purchased a voucher with this crowd via my Blue Light card as I am an emergency services' member of staff.
I was charged for a voucher to use for a ticket with Picturehouse - all the instructions and the rules were followed: I chose my cinema, show, date, time, popped my voucher in the Voucher / CEA box - error message came up on the page: "The voucher number you have entered is incorrect". This is despite copying and pasting the actual voucher number from the email into the actual, correct box on the ticketing page.
I complained to the company concerned, asking for my £11.68p back for the voucher, and was told, somewhat patronisingly by a "Sian", that I seemingly had entered the voucher number in the wrong box, the Gift Card box - well, that wasn't the case at all and I then sent her a photo of what came up on the ticketing page after putting the voucher code into the voucher number / CEA box - the error message!
I am awaiting the response from this company and I have photographic evidence of what I did was right.
I am reluctant to use this company again and whoever has had to pay to get a voucher code before buying a cinema ticket?? I have already paid for my Blue Light card as it is, so in theory, I have paid TWICE for this awful cinema ticket experience.
I am already regretting applying for my Blue Light card if this is all they have to offer! I can obtain voucher codes for free from the website Wowcher and Voucher Codes UK as it is.
UPDATE: After I kicked off to the company with the screenshot and threatened them with my bank being involved, the company refunded me for the faulty voucher.
SO, FOR THOSE WHO DIDN'T GET A REFUND FROM THEM, RAISE A DISPUTE WITH YOUR BANK - AND TELL THE COMPANY WHAT YOU ARE DOING; YOU ARE LIKELY TO GET A REFUND QUICKLY.
Read the reviews
Read the reviews, looked at the Odeon web site, decided not to bother. Faff and expensive for a basic service.
AVOID!! Increases cost!
AVOID!!! Using the voucher increases the ticket price:
ServiceSeats voucher + Odeon fee = £15.35
Ticket direct from Odeon (No voucher) = £12.50
The above is the exact same seat. You can't see the Odeon fee before purchasing the voucher.
Terms and conditions mention a "Small upgrade fee for IMAX screening", if it was £4 or less, the voucher would save you money. £7 extra, it definitely does not.
Appalling service
Appalling service. Bought three tickets from service seats which cost over £21 but then when I tried to redeem the codes it said they had already been used. I ended up buying the tickets at normal price as it was my daughters birthday treat. Absolutely gutted as can't afford to lose £21. Tried to contact for a refund but no reply. Avoid.
Very unhappy with this company
Very unhappy with this company, i didn't get the Codes to use against cinema tickets ended up having to pay full price then also got charged for the vouchers which they will not refund, apparently can use in the future, would rather of had a refund as it was not my fault that codes didnt arrive on time. Also cannot talk to anyone, they hide behind their contact us
page 😤
An absolute scam. Reviews don't lie.
A scam of a company all linked to blue light but no one knows how or why. Expect it's some kind of tax benefits for the higher ups. My account was randomly shut down without notice because the business has moved to focus on blue light app users. What does that even mean.
Avoid at all costs.
Good Discount for Movie Lovers on Budget
I bought 2 vouchers (ODEON LUXE Adult Anytime) from the Service Seats website via the Bluelight card app. After redeeming the vouchers at the Odeon cinema website, I managed to save £7. My advice is to always double-check with Odeon customer service on Twitter before buying any vouchers. They are able to run a test booking for you. Then, you will know how much you must pay at the end. In addition, do not add standard tickets to your basket after adding the vouchers. Otherwise, they won't work. Good luck and have a film-tastic day !
I wish I checked these reviews on the…
I wish I checked these reviews on the company before spending my money it’s all a scam and fraud and there connected to the blue card for nhs workers like me I can’t get the money back no way of contacting them the voucher codes they sent me don’t work and have received no email only a text
Happy longtime user
Have used Service Seats for over a decade and it's well worth for saving money on cinema tickets, as long as you take the time to read which ticket you are purchasing (off peak vs weekend).
The platform could do with some updating and better clarification but overall excellent.
Cineworld Tix
I ordered two tickets through the service seats portal for cineworld, which were almost half price (typical cost for 2 seats £20, I paid 10). If I redeemed them online they would have cost me an additional £1 each for online booking fee so we opted to redeem them in person at the cinema. This went without a hitch.
I would have purchased drinks and snacks too but we were too full after dinner, although it is good to know we could have bought discounted snacks through the portal too. The ticket orders are processed very quickly so I have no reason to believe the snack voucher wouldn't be processed as fast.
Couldn’t get drunk in a brewery level of incompetence
Customer service staff clearly got their training from Ryanair - absolutely appalling, lack of any compassion or remote intelligence. Avoid at all costs.
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