serviceseats.com Reviews 135

TrustScore 1.5 out of 5

1.7

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the service, often finding that purchasing through this platform resulted in higher costs than buying directly from cinemas. Customers frequently reported issues with voucher codes not working, being already redeemed, or not arriving at all, leading to additional charges or the inability to use the purchased codes. Some people were dissatisfied with the website, noting that it did not clearly disclose additional fees or potential price increases when using their vouchers. Conversely, a small portion of people felt satisfied, mentioning that they were able to save money on cinema tickets by carefully checking prices and redeeming vouchers in person.

What people talk about most

Price

Consumers find price to be ambiguous, with many reporting that purchasing vouchers or using discount cards... See more

Service

Customers consistently note negative experiences with service. Many reviewers report hidden charges and... See more

Website

Users describe ambiguous interactions with the website. While some reviewers found the website helpful for... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers express frustration with... See more

Discount

People report ambiguous experiences with discounts. While some customers, for example, saved £7 after... See more

Based on these reviews

Rated 2 out of 5 stars

When using service seats, you have two options to select your film showing and seats: visit the cinema and select at the time of arriving, or book via the cinema website using . Odeon don't do any tic... See more

Rated 2 out of 5 stars

I found it very stupid to buy the voucher's through blue light cards then redeemed it on odeon site to buy cinema tickets it is all my money instead of getting a percentage off this is my first and la... See more

Rated 1 out of 5 stars

Wish I'd read these reviews first. Cannot believe blue light partner with this scam provider. Service seats should be shut down. Once I realised the Vue vouchers can't be used, I tried to contact serv... See more

Rated 1 out of 5 stars

Shocking, once they have taken your money for the blue light voucher there is no interest in any issues you have. Put ALL invalid tickets on blue light page and when you say "special events" not incl... See more

Rated 1 out of 5 stars

Vouchers purchased and ended up being more expensive than a regular ticket would have been if I'd have just gone direct to the cinema as a regular customer. This is not how you treat war vertrans, it'... See more

Rated 1 out of 5 stars

AVOID!!! Using the voucher increases the ticket price: ServiceSeats voucher + Odeon fee = £15.35 Ticket direct from Odeon (No voucher) = £12.50 The above is the exact same seat. You can't... See more

Rated 1 out of 5 stars

Do not bother! The fact that I was directed here via Blue Light makes it even worse. Just buy direct! You end up paying another £6 after redeeming vouchers. They cleverly don’t mention fees on their w... See more

Rated 1 out of 5 stars

Very unhappy with this company, i didn't get the Codes to use against cinema tickets ended up having to pay full price then also got charged for the vouchers which they will not refund, apparently... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS! Bought 2x adult tickets and 2x children's to use for Cineworld. Upon using them just minutes after recieving them, the children's voucher codes had already been redeemed at anoth... See more

Rated 1 out of 5 stars

Avoid using service seats.. they don't know what customer service means.. having raised a ticket twice in relation to refund due to cinema cancelling and they have refunded but somehow service seats s... See more

Rated 1 out of 5 stars

I’ve used service seats in the past and always wondered if I was actually saving money after the cinema sting you for the booking fee at the checkout. Today I’ve taken my kids out. Looked online... See more

Rated 1 out of 5 stars

Have used service seats hundreds of times, don't think the issue is totally their fault, but if they know that Odeon are going to add a further £5 a ticket, which they never used to. It would be... See more

Rated 1 out of 5 stars

I bought 3 adult vouchers and when I went to use them for the first time at the Cineworld till, they came up on their system as already having been redeemed. I paid for full price tickets (more than £... See more

Rated 1 out of 5 stars

I like others thought these would be legitimate tickets as I purchased them through the Blue Light Card website. The QR code and voucher codes arrived promptly by text and email but when I tried to b... See more

Rated 1 out of 5 stars

Appalling service. Bought three tickets from service seats which cost over £21 but then when I tried to redeem the codes it said they had already been used. I ended up buying the tickets at normal pri... See more

Rated 1 out of 5 stars

A con. The discount code for the seats I had already paid for actually added £1 to the booking for each code used (this wasn’t the booking fee which was actually another 90 p on top of that). I’d alre... See more

Rated 1 out of 5 stars

I purchased Showcase cinema vouchers through Service Seats (via Blue Light Card) for a family film night — 4 adults and 2 children. I paid £49.44 for what I understood to be full admission vou... See more

Rated 1 out of 5 stars

Service Seats are just a legalised ticket tout. Absolutely shocking the the price of addons which, all work out to be dearer than on the official cinema site. How are these people allowed to get away... See more

Rated 1 out of 5 stars

I can’t believe that Blue Light are backing this scam. I paid nearly £20 for a 2 ticket voucher. When I came to use it, it actually charges me £1 for each voucher, but applies no discount. So for the... See more

Rated 1 out of 5 stars

Used Blue Light to see if I could save some money on some cinema tickets, so I was sent a voucher to use with Service Seats. I tried to use them, but couldn't, as what we were seeing was an event cine... See more

Rated 5 out of 5 stars

I ordered two tickets through the service seats portal for cineworld, which were almost half price (typical cost for 2 seats £20, I paid 10). If I redeemed them online they would have cost me an addi... See more

Rated 5 out of 5 stars

I bought 2 vouchers (ODEON LUXE Adult Anytime) from the Service Seats website via the Bluelight card app. After redeeming the vouchers at the Odeon cinema website, I managed to save £7. My advice is t... See more

Rated 5 out of 5 stars

Use through my Blue Light. Never had a problem with them. I always check to make sure the tickets are cheaper than on the actual company website (oden, cineworld, etc) as they do recommend doing thi... See more

Rated 5 out of 5 stars

Have used Service Seats for over a decade and it's well worth for saving money on cinema tickets, as long as you take the time to read which ticket you are purchasing (off peak vs weekend). The pla... See more

Rated 5 out of 5 stars

I use service seats to buy tickets for the light. I have just saved £4.28 on 2 adult tickets. Check the prices at your chosen cinema before purchasing from service seats to ensure you are paying a dis... See more

Rated 5 out of 5 stars

Literally worked perfectly - just read the 'how to use' section. I booked 5 tickets, £31 instead of £48 so can't complain! I have screenshots to show, but can't attach it appears

Rated 5 out of 5 stars

Used my blue light card to purchase 2 adult tickets to cineworld. Normally £14.95 per ticket. This site meant I purchased two for £4.80 each. I was worried when I read the reviews. But the codes wo... See more

Rated 5 out of 5 stars

I was hesitant after reading the reviews. But managed to half the price of my partner and I’s cinema tickets. (Cineworld)

Rated 1 out of 5 stars

I used to use Service Seats to get discounts on cinema tickets but it is now no longer worth it. Often the normal cinema price is cheaper than the Service Seats price or you need to be careful which... See more

Rated 1 out of 5 stars

Went to use my tickets online and they say they have already been redeemed. First time using service seats and now find out the code don't work? Disappointed and by the looks of other reviews I won't... See more

Rated 1 out of 5 stars

Feel conned. "Saved money" booking through them, then had a £3/ticket surcharge added when booking, making them as expensive as booking through the cinema. Utter waste of time.

Rated 1 out of 5 stars

Bought tickets to use at my local cinema. Arrived at the cinema to book them and advised they'd been used 300 miles away to book a film in 4 days. They'd also managed to use the popcorn and drinks v... See more

Rated 1 out of 5 stars

Used the blue light discount. And it's not a discount at all, false advertising scamming site. They make it look like it's half price tickets, but it ends up being more than the cost of the ticket its... See more

Rated 1 out of 5 stars

I purchased 2 adult tickets through service seats for Cineworld costing £7.99 each, I followed the redeeming process and it added on the booking fee which was £1 per ticket instead of making the ticke... See more

Rated 1 out of 5 stars

EXTREMELY URGENT: I bought 2 vouchers and on redemption was informed "the vouchers have already been redeemed" I REQUIRE A FULL REFUND PLEASE. WARNING : DO NOT USE THIS SERVICE, IT IS A SCAM.

Rated 1 out of 5 stars

Thought I was going mad, then after googling why I have been charged by both cineworld and service seats - I see I'm not the only one. Such a pity as I thought I hit the jackpot of a deal, only to ess... See more

Rated 1 out of 5 stars

DONT BOTHER!! You now get charged an extra £3 per seat from odeon plus booking fee. Actually cheaper to buy from odeon direct. Used to be a great service! Paid £41.50 instead of £35 via odeon. Lesson... See more

Rated 1 out of 5 stars

Bought 2 tickets for the Odeon but when redeemed code it would have actually been cheaper to buy direct from Odeon as they added a further £6 to the tickets even though they were just the standard sea... See more

Rated 1 out of 5 stars

Didn’t actually make a saving once Odeon added a premium to the tickets bought and a service charge. Complete waste of time and energy

Rated 1 out of 5 stars

Trying to save a bit of money and it ended up costing me more money. Really disappointing. You pay nearly £20 for the voucher for x2 tickets but then you are charged again on the cinema site. Total ru... See more

Rated 1 out of 5 stars

Used blue light code vouchers not sent to me . Looking to use them today and now saying they will respond within 5 working days . Wouldn’t use again not worth the hassle for not much discount .

Rated 1 out of 5 stars

Paid tor a voucher for me and a plus one, great, added the code at checkout at The Light. Voucher accepted and then still had to pay full price for two seats!! Rubbish

Rated 1 out of 5 stars

Didn’t actually make a saving once Odeon added a ‘upgrade’ fee to the tickets bought and a service charge. Was ripped off.

Rated 1 out of 5 stars

It's a scam. Used my blue light card to order the vouchers and in the end it costed more than buying direct from Odeon. Should be removed from the discount scheme.

Rated 1 out of 5 stars

Read the reviews, looked at the Odeon web site, decided not to bother. Faff and expensive for a basic service.

Rated 1 out of 5 stars

If there was 0 stars I would give them that! Paid for two tickets (voucher codes) One works, one doesn't...now I need to chase this with them! Also I need to pay 1 pound booking fee on top of the... See more

Rated 1 out of 5 stars

I just lost £18 with these scammers. I tried to rebook seats at Showcase but it cancelled my booking and vouchers were non refundable or non transferrable. AVOID. Would rather book in cinema directly.... See more

Rated 1 out of 5 stars

So, I purchased a voucher with this crowd via my Blue Light card as I am an emergency services' member of staff. I was charged for a voucher to use for a ticket with Picturehouse - all... See more

Rated 1 out of 5 stars

I bought 10 cinema vouchers for Odeon via the Blue Light Card. I was directed to choose my voucher on the Service Seats website, then pay for them (£56), then pay the remainder at Odeon. However, th... See more


Company details


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1.7

Bad

TrustScore 1.5 out of 5

135 reviews

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Rated 1 out of 5 stars

I just lost £18 with these scammers

I just lost £18 with these scammers. I tried to rebook seats at Showcase but it cancelled my booking and vouchers were non refundable or non transferrable. AVOID. Would rather book in cinema directly. Not worth the hassle.

March 15, 2026
Unprompted review
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Rated 2 out of 5 stars

Not really worth it

When using service seats, you have two options to select your film showing and seats: visit the cinema and select at the time of arriving, or book via the cinema website using . Odeon don't do any ticket bookings via phone now, with their automated reply being 'everything you need is on our website and app'. However you incur the booking fee of £1 per ticket on the app/website, meaning that for one adult and one child ticket we paid £14.96 to Service Seats and then £2 to Odeon to secure our seats (half term, busy showings) = £16.96. A standard adult and child ticket online including the booking fee = £17.50. You can book them in person at the desk for free, but you either leave it til you arrive for the film and run the risk of there being no seats for the viewing you wanted, or make a special trip to the cinema. Not sure it's worth the hassle.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

I can’t believe that Blue Light are…

I can’t believe that Blue Light are backing this scam. I paid nearly £20 for a 2 ticket voucher. When I came to use it, it actually charges me £1 for each voucher, but applies no discount. So for the privilege of purchasing this voucher, I get to pay more! Super!

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Wrong vouchers provided by Service Seats

I bought 10 cinema vouchers for Odeon via the Blue Light Card. I was directed to choose my voucher on the Service Seats website, then pay for them (£56), then pay the remainder at Odeon. However, the vouchers Service Seats sent me were for Cineworld so obviously couldn't use them and paid full price for 10 tickets!

January 31, 2026
Unprompted review
Rated 2 out of 5 stars

I found it very stupid to buy the…

I found it very stupid to buy the voucher's through blue light cards then redeemed it on odeon site to buy cinema tickets it is all my money instead of getting a percentage off this is my first and last time buying these vouchers with blue light card.

January 31, 2026
Unprompted review
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Rated 1 out of 5 stars

Avoid it’s a rip off

Paid tor a voucher for me and a plus one, great, added the code at checkout at The Light. Voucher accepted and then still had to pay full price for two seats!! Rubbish

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

The voucher code I was sent didn’t…

The voucher code I was sent didn’t work. 6 emails sent with screen shot evidence and they still kept refusing to refund or asked for evidence I’d already sent many times.
I still haven’t had a refund 4 weeks later!

December 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Total swizz of a company! Voucher Codes do not work! Waste of time, money and energy

So, I purchased a voucher with this crowd via my Blue Light card as I am an emergency services' member of staff.

I was charged for a voucher to use for a ticket with Picturehouse - all the instructions and the rules were followed: I chose my cinema, show, date, time, popped my voucher in the Voucher / CEA box - error message came up on the page: "The voucher number you have entered is incorrect". This is despite copying and pasting the actual voucher number from the email into the actual, correct box on the ticketing page.

I complained to the company concerned, asking for my £11.68p back for the voucher, and was told, somewhat patronisingly by a "Sian", that I seemingly had entered the voucher number in the wrong box, the Gift Card box - well, that wasn't the case at all and I then sent her a photo of what came up on the ticketing page after putting the voucher code into the voucher number / CEA box - the error message!

I am awaiting the response from this company and I have photographic evidence of what I did was right.

I am reluctant to use this company again and whoever has had to pay to get a voucher code before buying a cinema ticket?? I have already paid for my Blue Light card as it is, so in theory, I have paid TWICE for this awful cinema ticket experience.

I am already regretting applying for my Blue Light card if this is all they have to offer! I can obtain voucher codes for free from the website Wowcher and Voucher Codes UK as it is.

UPDATE: After I kicked off to the company with the screenshot and threatened them with my bank being involved, the company refunded me for the faulty voucher.

SO, FOR THOSE WHO DIDN'T GET A REFUND FROM THEM, RAISE A DISPUTE WITH YOUR BANK - AND TELL THE COMPANY WHAT YOU ARE DOING; YOU ARE LIKELY TO GET A REFUND QUICKLY.

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Read the reviews

Read the reviews, looked at the Odeon web site, decided not to bother. Faff and expensive for a basic service.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID!! Increases cost!

AVOID!!! Using the voucher increases the ticket price:

ServiceSeats voucher + Odeon fee = £15.35

Ticket direct from Odeon (No voucher) = £12.50

The above is the exact same seat. You can't see the Odeon fee before purchasing the voucher.

Terms and conditions mention a "Small upgrade fee for IMAX screening", if it was £4 or less, the voucher would save you money. £7 extra, it definitely does not.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling service

Appalling service. Bought three tickets from service seats which cost over £21 but then when I tried to redeem the codes it said they had already been used. I ended up buying the tickets at normal price as it was my daughters birthday treat. Absolutely gutted as can't afford to lose £21. Tried to contact for a refund but no reply. Avoid.

September 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Very unhappy with this company

Very unhappy with this company, i didn't get the Codes to use against cinema tickets ended up having to pay full price then also got charged for the vouchers which they will not refund, apparently can use in the future, would rather of had a refund as it was not my fault that codes didnt arrive on time. Also cannot talk to anyone, they hide behind their contact us
page 😤

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

An absolute scam. Reviews don't lie.

A scam of a company all linked to blue light but no one knows how or why. Expect it's some kind of tax benefits for the higher ups. My account was randomly shut down without notice because the business has moved to focus on blue light app users. What does that even mean.

Avoid at all costs.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good Discount for Movie Lovers on Budget

I bought 2 vouchers (ODEON LUXE Adult Anytime) from the Service Seats website via the Bluelight card app. After redeeming the vouchers at the Odeon cinema website, I managed to save £7. My advice is to always double-check with Odeon customer service on Twitter before buying any vouchers. They are able to run a test booking for you. Then, you will know how much you must pay at the end. In addition, do not add standard tickets to your basket after adding the vouchers. Otherwise, they won't work. Good luck and have a film-tastic day !

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I checked these reviews on the…

I wish I checked these reviews on the company before spending my money it’s all a scam and fraud and there connected to the blue card for nhs workers like me I can’t get the money back no way of contacting them the voucher codes they sent me don’t work and have received no email only a text

August 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Happy longtime user

Have used Service Seats for over a decade and it's well worth for saving money on cinema tickets, as long as you take the time to read which ticket you are purchasing (off peak vs weekend).

The platform could do with some updating and better clarification but overall excellent.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Cineworld Tix

I ordered two tickets through the service seats portal for cineworld, which were almost half price (typical cost for 2 seats £20, I paid 10). If I redeemed them online they would have cost me an additional £1 each for online booking fee so we opted to redeem them in person at the cinema. This went without a hitch.
I would have purchased drinks and snacks too but we were too full after dinner, although it is good to know we could have bought discounted snacks through the portal too. The ticket orders are processed very quickly so I have no reason to believe the snack voucher wouldn't be processed as fast.

August 9, 2025
Unprompted review

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