Servimer LLC Reviews 0

Written by the company

Servimer is a field research company, since 2005 providing mystery shopping services to its clients in parking, transportation, hospitality, casual dining and other industries across USA and Canada. Within 20+ years of our existence, we have developed a particular expertise in parking services evaluation and measurement, providing our clients with in-depth understanding of their front-line personnel performance. Our long-standing mission is to help businesses align with reality. To achieve this, we provide our clients with hands-on tools to see what really happens on field, to improve their customer service, and hence increase revenue streams. We believe that by enabling our clients to see their true reality, we help them to build a solid foundation for clear business vision and untap their full potential. Our services include, but not limited to: - Parking mystery shops with and without hidden video cameras; - Transportation / Shuttle mystery shops; - Covert video surveillance for revenue integrity monitoring; - Objective and in-depth parking performance audits; - Parking employees satisfaction surveys; - Trainings of our parking clients' personnel, e.g. valets or cashiers; - Consultations for parking management teams. Started in 2005, Servimer (originally AMA Enterprises) is the brainchild of Artem Alabin, whose career after graduation started on the frontlines of parking facilities. After advancing to management, Art began receiving mystery shop reports and realized that he needed more information besides typical reports that described good manners, clean uniform, and tidy facilities. He needed the observations of shoppers who could spot evidence of equipment tampering, ticket forgery, cash skimming, and in-car theft. He needed shoppers willing to provide a scathing evaluation without fear of MSC or client retribution. He needed shoppers who would take the initiative to report the unusual, odd, fishy, or suspicious details, even if those details could never have been anticipated for inclusion in the shop guidelines. He also realized that he wasn’t alone regarding this need and that every parking manager out there needed the same things. He took matters into his own hands, and Servimer was born. The first Servimer shop was conducted in Washington D.C. in 2006. Servimer now conducts over 15,000 shops annually across North America. See more