Sesame Reviews 

4,315
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,078 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, knowledgeable, and genuinely caring, making them feel heard and understood. Many highlight the excellent service and user experience, noting the ease, speed, and convenience of appointments and prescription delivery. However, some customers also noted concerns regarding pricing and felt certain company policies or customer service interactions were unhelpful. A small portion of people also reported negative experiences with specific providers, citing rudeness or a lack of care.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers appreciating providers who listen... See more

User experience

Clients share positive opinions on user experience, with many describing the overall process as easy,... See more

Price

Users describe ambiguous interactions with price, with some reviewers reporting hidden charges, unexpected... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Tarugu asked detailed questions and based on our discussion she suggested I get blood work done for my thyroid to see if there are any issues. In all the time that I was going to my primary care... See more

Company replied

Rated 5 out of 5 stars

Dr Benjamin Jantzi is great! I’m epileptic and came to the US with no medical support, unsure of what to do or where to go. Dr Jantzi took the time to go over my medical and medication history and inc... See more

Rated 5 out of 5 stars

I'm thankful my appt started on time. I value my time and appreciate a Doctor who does as well. I also appreciate the time and consideration Dr. Blessing shared with me. She asked thoughtful questions... See more

Company replied

Rated 5 out of 5 stars

She’s very patient/understanding what you’re going through. She’s very thorough with what she’s ask and Explains things very well. She has very good recommendations on what medication you should try.... See more

Company replied


Company details

  1. #13 of 22 best companies in Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,315)

1,021 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Weight

My visits with her are always fantastic. She is consistently on time, professional, and creates a comfortable, welcoming environment where I feel at ease speaking openly. She truly listens and provides compassionate support. I highly recommend her to anyone looking for someone who genuinely cares.

July 9, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 2 out of 5 stars

ZERO Customer Support, even after 9 FOLLOW Ups!!

The Doctor experience was great BUT I have asked if they have sent my prescription yet This is my NINE times during the last 10 days, with NO response!

Even when I call customer support, their system either automatically hangs up after being on hold for a few minutes, OR, they PROMISE to get back to me with an answer, and then NEVER do!

Don't use Sesame unless you love wasting hours of frustrating time, fruitlessly. Super frustrating.

July 10, 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi Jeremy,

We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum.

We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at support@sesamecare.com with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.

Best,
Sesame Care Support

Rated 5 out of 5 stars

Best Teledoc I’ve had!

Dr. Saling is kind as well as efficient! Took care of my issue promptly and thoroughly.

July 7, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Had wonderful experience with Juan…

Had wonderful experience with Juan Fernandez who went over my situation with true professionalism. Customer service agent who helped me set up was fantastic as well. Very happy to be taken care of so quickly.

July 9, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

On my way to an easy recovery

I was seen, diagnosed and prescribed rx within 20 minutes from my bed for 50.00. The doctor online seems to have more patience and time than a brick and mortar dr. displays.

July 7, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I really like Ashley Wiltcher

I really like Ashley Wiltcher! She explained things really well and she actually listened to what I had to say! Would totally recommend her!

July 6, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Randi Berkowitz is the best provider…

Randi Berkowitz is the best provider through this service. This was my second time being seen by her, and BOTH times, her compassion, knowledge, and care moved and encouraged me towards healing. She is a gift from heaven, and I pray that she and her family be forever blessed. I am so thankful for her expertise and care.

July 7, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr.appointment

I had an appointment with a Dr about a sinus infection she was very knowledgeable very curtious and polite and listened to my concern she is the best

July 6, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

She was amazing and very helpful

She was amazing and very helpful . I’ve had nothing but bad experiences these past few months with other doctors and she nailed it !

July 2, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I was really satisfied with my visit

I was really satisfied with my visit. The doctor was caring, attentive, and took the time to ask questions and understand my concerns. I appreciated how thorough and compassionate he was throughout the appointment. I felt listened to and well taken care of.

July 7, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr. Fuentes

Dr. Fuentes was prompt, attentive, and a great listener. He provided thoughtful insight and made me feel genuinely heard and cared for. I truly appreciate his professionalism and the way he shows concern for the well-being of his patients.

July 6, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

First Timer...

Dr. Fuentes was very nice, patient, kind and helpful as well as caring and professional. When I need another appointment, I will remember him.

July 6, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Martinez was great. 100% recommended

Dr Martinez was great. He was very knowledgeable and professional during my consultation. The service was very quick and convenient. I will definitely recommend Dr Martinez to others.

Dr. Martínez fue excelente. Demostró gran conocimiento y profesionalismo durante mi consulta. El servicio fue muy rápido y práctico. Sin duda recomendaré al Dr. Martinez a otras personas.

June 26, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

I was very impressed with the care I…

I was very impressed with the care I received from my doctor she was very nice and helpful
This is a great website for people who don’t have health insurance and that you can get your prescription approved by a doctor. I would recommend to anyone I would definitely come back to the doctor who took care of my prescriptions I’m so happy that I found the website

July 4, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

An aggressive money hungry parasitic octopus...

I went with them for GLP weight loss treatment. The first provider was in North Carolina and the hurricane hit . No one called to tell me she wasn't going to be able to make it and I didn't know where she was. When I emailed her politely asking why she had no-showed, she was really nasty. I thought to going through the terrible experience in her community and made an appointment with a different provider. He was really great at first and had really early morning appointments. We still on the phone and he explained the medication to me after going over a lot of questions about my health and my weight and weight loss attempts. He prescribed the medication but then it turned out after my insurance looks like it was going to pay for it it looked like they weren't. Now somehow issues like slightly elevated blood pressure and the way it was putting on my ankle which I had fractured recently. I was mentioning them as ways that he could use for an appeal to the insurance company. None of them were off the hook kind of health issues, but rather just issues that could be and were being worsened by the excess weight I was carrying. He sent me a terse reply stating simply that he didn't think he could work with me here in my health issues . Like I said they weren't significant issues and shouldn't he really have asked me about them beforehand if they were the kinds of things he felt he couldn't handle? I wasn't asking him to treat the sore, previously injured bones in my foot and ankle, but merely noting the weight worsemed the pain and stiffness, and that was something that was a condition worsened by the weight, which is something insurance companies reportedly look for when approving some of these medications. Meanwhile I was now 2 months of subscription payments in. Maybe 3. I didn't find the company as a whole had great communication, I was billed for being frustrated by their providers and wasting my time with them, so I thought I'd switch. I even had hoped to get the subscription payments back under the circumstances. How naive that was!

The problem is we couldn't get them to stop billing me. I was simply not allowed to no longer subscribe to Sesame. The bank found in our favor but then reversed in their favor, and I shouldn't have even had to challenge it. They had been billing us for 5 months at that point past the time I told them I wanted to end our business relationship since I had such odd experiences with their providers. And they continued to bill us. So we closed the payment account and we opened a new one, and they somehow got that account number and billed us there!

Of course we were pushing back on this. It was an absolute nightmare, and they eventually got not only far more of our money than they ever should have, they never even acknowledged my experience with them.
Sesame kept saying I hadn't canceled, but I certainly had, and if I didn't fill out a form properly certainly everything that was going on would tell them that was a cancellation. Absolutely awful. Oh, and when they said I didn't check the right box or something I sent them a letter after going back in to my account and ensuring there was no ongoing active subscription indicated. And they still persisted! Is their company doing so poorly they have to do such abusive things to people? I think it's outright abusive to treat people like that . And the customer service people often have no idea what was going on so it was like having to start all over again. The supervisor level wasn't that much better . Sometimes they would tell us certainly they would stop the subscription billing, but then they never did.

During that time that they were billing us for they didn't do a single thing except claim I had an active subscription and put us through all kinds of frustration and trying to fight with them over our money.

I'm leery of anything with the subscription now and I'd advise anyone to be careful with these companies with these subscriptions because it can be very hard to cancel them if the company pulls something like this. Even closing an account and opening a new one with the same financial institution isn't enough, because with the subscription it can carry over, apparently. Even if you can show the financial institution all of these attempts to detangle yourself from this parasitic octopus of a company. Your only recourse might be to close your account with your financial institution and start a new account with a completely different financial institution.

You can't trust good reviews to mean it won't happen like this because Sesame seems to get such good reviews, yet this happened. I just don't understand how, given that this was one of the worst experiences with a company I've ever had. An aggressive parasitic money hungry octopus is my absolute best short description of Sesame.

July 25, 2025
Unprompted review
Sesame logo

Reply from Sesame

Hi Jenny,

We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We sent you a Request for More Information through Trustpilot so we could locate your account, but we have not yet received a response.

We take feedback like yours seriously and would still appreciate the opportunity to help. If you need further assistance, please email us at support@sesamecare.com. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.

Best,
Sesame Care Support

Rated 5 out of 5 stars

This appointment was scheduled in the evening...

This appointment was scheduled in the evening time with little notice for the provider and via telehealth. It went on without a hitch. I have no issues whatsoever. Both the service and the doctor were great and I will be using this service again in the future.

June 30, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Highly Recommend provider Agnes Opara.

Dr. Agnes was very friendly and listened to what i had to say about previous bouts with an ongoing medical issue.She discussed options and was very open to my sharing about which treatment plan i thought had worked well for me in the past. Dr. Agnes the sent the meds very timely and followed up to make sure i was able to get them picked up. Highly Reccomend

July 3, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look