Sessions Health Reviews 66

Customer service and tech support is not there. They do not have the ability to call you. I spent hours emailing back & forth about an issue that should have taken 5 mins to resolve.

Always prompt and thorough when responding, thank you for what you do!

Super responsive. Always improving the product while maintaining the real, authentic, human aspect.

I recently made the switch from SimplePractice to Sessions Health, and I couldn’t be happier. I left SimplePractice primarily because I was uncomfortable with some of their ethics, and I’m so glad I did. From day one, Sessions Health has felt like a breath of fresh air—transparent, practitioner-focused, and truly aligned with the values I want in the tools I use every day.
The transition was incredibly smooth, and I have to give a huge shoutout to Trish on the team. She was exceptional—patient, knowledgeable, responsive, and genuinely invested in making sure everything went perfectly. She answered every question promptly and made what could have been a stressful process feel effortless. Sessions Health’s support team as a whole is outstanding, but Trish truly went above and beyond.
Now that I’m fully set up, there is literally nothing I don’t love about Sessions Health compared to SimplePractice. The platform is intuitive, the mobile app actually works better (and more reliably) than SimplePractice’s, and I finally feel like I can sleep well at night knowing I’m using an ethical, high-quality system that puts therapists and clients first.
If you’re a mental health practitioner looking for a better alternative, do yourself a favor and switch to Sessions Health. You won’t regret it—I certainly don’t!

Highly Responsive and Very Helpful!

This company is built by people for people. They are personally responsive to my communication when I can't find what I'm looking for via their FAQs.

I have tried several different electronic records over the years and Session Health has, by far, been the best. It's really customizable, has an intuitive design and user experience, and their customer service is amazing. I can't recommend them enough.

Thrilled with the platform and the customer service!

Excellent customer service. Great price. Easy to navigate. I have tried several EHR’s and this is by far my favorite.

Excellent customer service. Priced right. Always updating and improving their services. Absolutely love it and so glad I made the switch 2 years ago.

We started using Sessions Health in February 2024, and the transition to the platform—including the migration of client data from our previous EHR—was smooth and completely hassle-free. The customer support throughout the onboarding process, and ever since, has been consistently top-notch. Support reps are always friendly, professional, and extremely quick to respond.

The platform itself is very user-friendly and has truly transformed the way our therapy practice operates. We’ve also seen an increase in revenue thanks to their Client Portal, which makes it so easy for our clients clients to view and pay their statements.

Overall, Sessions Health has an excellent product and customer support. We wouldn’t hesitate to recommend it to any clinician looking for a reliable and easy-to-use EHR!

Cancelled my account out of the blue with no reasoning.

So far I’ve been using Sessions Health since February and I’ve loved it since. The support staff is quick, friendly, and extremely helpful when I email them. I’ve never had a negative experience with contacting support. The telehealth video is also great! The moment there was a black screen issue, they fixed it within the week.

I also use a certain competitor’s platform for my other job, but Sessions Health is by far the best and user friendly platform I’ve used. The cost is fair, along with the cost-effective add-on for additional therapists. As a solo practitioner, I’m glad I took the leap with this platform because I don’t plan on ever leaving.

You guys are always so fast to reply and very helpful. My transition to your EHR has been seamless. THANK YOU!

Love the platform, love the responsiveness to suggestions, requests, and most importantly, customer service!

Straightforward EHR with incredibly helpful support.

As a new member for six months, I have enjoyed my switch to Sessions. Customer service is absolutely awesome when it comes to assisting with technical issue. My only negative has been with the assistance for insurance. The response I received gave me the indication the individual did not fully read my request. To this day I have to manually resubmit my AETNA claims because they get rejected. However I receive payment when I submit through Availity. The same is true for my CIGNA client. For a small company you perform excellent.

The main reason I love Sessions Health is the support team. If I have an issue or question that I can't figure out, I contact the support team and get a quick response, and, more importantly, the answer to my query. The team is excellent!! I also like the actual EHR and the price point is reasonable.

Speedy response times and always have a fix for my question or issue. The interface is easy to use and it works with my brain. I love using this EHR!

I'm a biller and work with several different EHRs for mental health providers. Sessions Health by far has the most responsive customer service! The user interface is intuitive and they continue to roll out new features. Their response to the Change Healthcare outage was also the best- they had excellent, detailed communication, and they made big pivots in order to do best by their customers. I strongly recommend!

I've been using Sessions for about 4 weeks on their free trial as I start a practice. Having had other experiences with EHR, I found SH to be really intuitive, easy to navigate, and functioning well at a reasonable rate for small practices. I've especially appreciated the quick responses from their Support team on any questions and issues that I have had.