Settio Property Experience Ltd Reviews 2,240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 414 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their dedication and attention to detail. The service provided is frequently described as excellent, with many appreciating the smooth and stress-free processes, especially for property management. Reviewers are particularly impressed with the quick response times and clear communication, making them feel confident and well-informed. However, some customers reported dissatisfaction with the lack of follow-up and slow or non-existent replies to emails and messages, leading to frustration. A few other people also felt that their needs and requests as tenants were ignored, and some experienced issues with property conditions upon moving in.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

Response time

Customers had positive experiences with response times, frequently praising the efficiency, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting their efficiency, professionalism, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Fleur as our agent helping us find and view properties in Manchester. She was amazing and very easy to keep in contact with and was very helpful in providing us videos of apartments when we cou... See more

Rated 5 out of 5 stars

Thank you to an incredible team — Alessia, Frances, Sam, Danny, Sarah, Josh, Nadine, Oliver, Samina, Holly, Giovanna, and Scarlet. We have been working alongside Settio now for over a year. They... See more

Rated 5 out of 5 stars

I recently just moved in to a new property to rent. Over the past few months I’ve been looking and Max had been great sending me different properties until I found the right one. Then Georgina made th... See more

Rated 5 out of 5 stars

Settio Property have been managing my properties for the last 8 years, to my great satisfaction. The property manager has been Holly Keeney, who has done and continues to do a great job for me. Sh... See more


Company details

  1. Real Estate Agency
  2. Investment Service
  3. Property Investment
  4. Property Management Company
  5. Real Estate Rental Agency

Written by the company

At Settio it's our mission to make transacting in property an enjoyable experience for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Positive flat viewings

Leo showed us around several flats and was consistently polite, friendly, and helpful. He made the viewings feel relaxed and was happy to answer any questions we had. We really appreciated his support throughout the process. After, he helped us thorugh the paperwork and made sure process was smooth and simple.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Leo helped me secure two apartments and…

Leo helped me secure two apartments and made the whole process easy both times. He showed me lots of apartments, helped with any issues that came up, and was always super fast to respond. He’s extremely helpful, friendly and professional, and you can tell he genuinely cares about his clients and puts in the extra effort. I honestly wouldn’t have gone to anyone else - the service was amazing. Thanks so much Leo!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Leo has been incredible!

Working with Settio has been incredible! I really want to mention Leo and how amazing he has been. Myself and my sister have been working with Leo to secure our new home, from the very start he was so incredibly helpful. He made us feel welcomed immediately and made sure all of our questions were answered. He’s gone above and beyond to help us out with everything we’ve needed. Settio have been amazing and couldn’t thank them and Leo enough! - Alice Cook

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Leo was fantastic

Leo was fantastic! He showed us two properties in one day and was incredibly helpful throughout the whole process. He was very responsive, answered all our questions quickly, and made everything feel easy and stress free… Thanks again, Leo!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism at its BEST!

Really appreciated the professionalism displayed by Jacob Oram-Pilcher who helped to conduct inspection of my property. His report was done concisely with pictures and remarks.

As there are minor fixes to be done, Jacob went ahead to source for contractors, compare the quotations and took initiative to clarify high cost items.

He really represented the landlord well by being cost conscious and diligent in his follow up.

Extremely pleased with his excellent work. A real gem! Keep up the good work!

Mdm Lee Soo Boon

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, Easy and Professional

Settio is by far the best I've dealt with. The whole process was quick and easy, from the viewing right through to getting my keys. Huge thanks to Leo, Amina, Georgina, Joseph, and everyone else involved. It was a really great experience overall.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I have been very happy with the service…

I have been very happy with the service provided by my property manager Joshua Faller. As a client based abroad, Josh has taken excellent care of my property and consistently handled all necessary matters with professionalism and efficiency. The most recent inspection was completed thoroughly, and the report showed no items requiring attention or repair, which reflects the high standard of ongoing management. He is always prompt in responding to any requests or concerns and communicates clearly and reliably. I have great confidence in his work and highly recommend his services.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Frances Williams has been fantastic in…

Frances Williams has been fantastic in managing the property supporting the tenants when required and completing the inspections to a high standard. We are grateful for the team at Settio and Frances for their continued support.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Always great working with settio

Always great working with settio, they take the stress out of everything and allow me to let my property out without worry. Their mid term reports are thorough and reassuring. Thank you Joshua Faller

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and true accountability

I have been using Settio Property since 2020 and have been very pleased with their service overall. What really sets them apart is how they handle challenges; on the rare occasions when things haven't gone exactly to plan, they’ve stepped up, acknowledged the issue, and and proactively made things right as a gesture of goodwill. It’s clear they truly value the customer experience and take long-term relationships seriously.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Holly has been prompt in communicating…

Holly has been prompt in communicating recent issues with the property brought to attention by the tenant and is dealing with these in a professional manner, suggesting how best to solve these issues and being proactive in providing suggestions that may even save money in the long term while getting things seen to and resolved and communicating with the tenant. I am very grateful for the good service provided by her.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Holly Keeney provides excellence is service

Holly Keeney is a wonderful representative of Settio's excellence in customer service. She has been a consistent presence for us over the years, helping us navigate everything that comes up. Holly works seamlessly across teams regardless of the issue, with professionalism and care. She is a valuable asset to the team and her excellence in customer care is one of the key reasons we’ve worked with Settio over the years and why I wholeheartedly recommend the company.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

I have been with Settio for over 3…

I have been with Settio for over 3 years now and I just wish they were nationwide ! Their service is superb, the team is always willing to do whatever is asked, they are extremely efficient and I never had to send a reminder.
Lately I have been dealing with Holly who have been extremely helpful in dealing with all the day to day task in managing my property,
I will highly recommend Settio to anyone looking for someone to manage their property.

January 16, 2026
Unprompted review

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