Settio Property Experience Ltd Reviews 2,240

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 414 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their dedication and attention to detail. The service provided is frequently described as excellent, with many appreciating the smooth and stress-free processes, especially for property management. Reviewers are particularly impressed with the quick response times and clear communication, making them feel confident and well-informed. However, some customers reported dissatisfaction with the lack of follow-up and slow or non-existent replies to emails and messages, leading to frustration. A few other people also felt that their needs and requests as tenants were ignored, and some experienced issues with property conditions upon moving in.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

Response time

Customers had positive experiences with response times, frequently praising the efficiency, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting their efficiency, professionalism, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Fleur as our agent helping us find and view properties in Manchester. She was amazing and very easy to keep in contact with and was very helpful in providing us videos of apartments when we cou... See more

Rated 5 out of 5 stars

Thank you to an incredible team — Alessia, Frances, Sam, Danny, Sarah, Josh, Nadine, Oliver, Samina, Holly, Giovanna, and Scarlet. We have been working alongside Settio now for over a year. They... See more

Rated 5 out of 5 stars

I recently just moved in to a new property to rent. Over the past few months I’ve been looking and Max had been great sending me different properties until I found the right one. Then Georgina made th... See more

Rated 5 out of 5 stars

Settio Property have been managing my properties for the last 8 years, to my great satisfaction. The property manager has been Holly Keeney, who has done and continues to do a great job for me. Sh... See more


Company details

  1. Real Estate Agency
  2. Investment Service
  3. Property Investment
  4. Property Management Company
  5. Real Estate Rental Agency

Written by the company

At Settio it's our mission to make transacting in property an enjoyable experience for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I wish to give feedback on Fleur Gasvini

I wish to give feedback on Fleur Gasvini at the Manchester office. She dealt with our apartment move soo quickly and efficiently, after a last minute change, as in literally 3 days before move in!!!
She has gone above and beyond in our tenancy progression process. She is quick and fast paced and really good at her job. She regularly kept us updated on any issues and we got to our apartment on the exact time and date WOW!! We can’t thank her enough , she literally saved us. Thank you Fleur for everything, you definitely delivered!!!!!!! AMAZING WORK! WOW!!!! She definitely deserves alot of credit for all her hard work :)

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Does not manage the property. Very time there is a problem it takes months, not weeks to get an answer. Awful. I have had to deal with 3 management company in London and Settio is by far the worse.

I also do not understand how they have. 2100 reviews but have only 2200 clients on their website. Everyone wrote a review? Unlikely! Something is fishy here.

December 10, 2025
Unprompted review
Settio Property Experience Ltd logo

Reply from Settio Property Experience Ltd

Thank you for your feedback. We’re sorry to hear about your experience and the delays you’ve described.

We’d like to look into this further and address any outstanding issues. Please contact us at hello@settio.co.uk with your property details so we can review the matter.

Thank you.

Rated 5 out of 5 stars

I’ve had a great experience this year

I’ve had a great experience this year. Holly Keeney has been incredibly professional, responsive, and always helpful whenever I needed support. Everything has been smooth and stress-free from start to finish.
Highly recommend — thank you for the excellent service!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Settio, especially with my property manager, Holly Keeney. She is always professional, responsive, and very helpful with any questions or issues I have. Holly makes everything clear and straightforward, and I really appreciate her friendly communication and efficiency. Highly recommended.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Keep it up

I am impressed with the response time of the Settio staff, in particular Holly Keeney who has attended to my queries with professionalism and courtesy.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fleur is the best agent we’ve ever…

Fleur is the best agent we’ve ever worked with! Nothing is too much for her… communication is excellent, always responsive and she really listened to what we were looking for. To make it even better, she is very lovely and made the experience even more pleasant. Thank you thank you thank you!!

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Has been using Settio to manage my UK…

Has been using Settio to manage my UK properties for a few years as they have proven to be reliable and prompt in their services. Very happy to have Oliver Franks as my Property Manager as he is very responsive and dependable in following up on issues and very experienced in handling situations and making the right decisions on my behalf when the need arises.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Appreciation to agent Alessia/November 2025

I’m the landlord of an apartment in Elizabeth Tower and rent out my property through Settio. I want to express my appreciation for Alessia—her professionalism and clear communication made the checkout process for my previous tenant smooth and efficient. Thanks to her support, the apartment was returned in excellent condition and fully ready for the next tenant.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Danny Pope!

After two years my experience with Settio has lately been put to stress test when my former tenants had been late in paying rents for the last few months. Danny and his team have been working hard to track down the tenants and all the payments, except the last month’s rent when they moved out. The claim against the former tenants is expected to conclude by the last Friday, and we are optimistic about receiving a positive outcome.

While we were still chasing the former tenants, Settio’s rental team was able to find a new tenant. Danny helped to furnish my apartment within a few days and the new tenant has moved in and is apparently very happy.

Thank you Danny and your team!

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

I’m extremely impressed with Oliver…

I’m extremely impressed with Oliver Franks from Settio. His management of my properties has been exceptional, especially when it comes to the check-in and check-out process and the deposit negotiations — all of which were handled successfully. Oliver kept me updated throughout, offered valuable advice, and was consistently professional. I highly recommend Settio and Oliver for anyone looking for a seamless, reliable property management experience.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been a client of Settio for four…

I’ve been a client of Settio for four years, and they have consistently delivered superb service. Their professionalism, efficiency, and attention to detail have made every experience smooth and stress-free. The team always goes above and beyond, and I truly appreciate the outstanding work they do. I highly recommend Settio to anyone looking for a reliable and dedicated letting company.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

We have been with Settio for 4 years…

We have been with Settio for 4 years and their service are top noch as compared to our previous letting agency. They are very prompt with updates way ahead and my tenant renewals so far are without delays.

Currently Frances William has been with us for a few months but he has been very responsive/professional and helpful when we needed.

So far I cant seem to recall any bad moments with Settio.

August 28, 2025
Unprompted review

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