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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting their proactive approach and attention to detail. Many people appreciate the excellent customer service, noting quick response times and a smooth overall experience, which provides peace of mind, especially for landlords. However, some people were dissatisfied with the service, mentioning issues like wasted time and a lack of accountability. A few reviewers also reported encountering rude, dismissive, and unprofessional behavior from certain agents, including instances of unfulfilled appointments and a perceived lack of ownership in resolving problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

People report positive experiences with service, consistently praising the team's efficiency, reliability,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and efficient... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the support, professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

Jo has been an absolute dream to work with as my short let property manager. From the very beginning, she has been professional, proactive, and incredibly attentive to every detail. She takes care o... See more

Company replied

Rated 5 out of 5 stars

We have been using Seven Living to rent our apartment in Slough on a long-term basis. Whilst we’ve dealt with a few agents, Ava has been a constant for some time and we are very happy with the service... See more

Company replied

Rated 5 out of 5 stars

I am a professional landlord with a portfolio of properties in Birmingham. Over years I worked with a number of lettings agencies. Recently I transferred one of my properties to Seven Living... See more

Rated 5 out of 5 stars

Cristina was absolutely outstanding her warmth, responsiveness, and attention to detail made my stay unforgettable. She went above and beyond to ensure everything was perfect. Her customer service w... See more

Company replied


Company details

  1. Apartment Rental Agency
  2. Short Term Apartment Rental Agency

Written by the company

We are a letting agent who keep thing simple and hassle free for both landlords and tenants across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Ava was attentive, efficient, and went above and beyond to assist. Communication was clear, and everything was handled quickly and professionally. A pleasure to deal with—thank you, Ava!

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Smooth Renting with Outstanding Support

I’ve had a great experience with Seven Living over the past two years. Their service has been consistently reliable and responsive. Ava has always provided swift and efficient support whenever needed, making the whole process smooth and stress-free. Arvind has also been incredibly helpful with the renting process, offering clear guidance and support throughout. Overall, a professional and dependable team that I’d highly recommend.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt clear communication and transparency

I am a professional landlord with a portfolio of properties in Birmingham.

Over years I worked with a number of lettings agencies. Recently I transferred one of my properties to Seven Living and so far my experience was very good.

I get a good transparency of the payments and when I have questions / need clarifications - replies come through promptly (personal thank you to Abigail Hardy, Ava Aulakh and Paul Szetela).

Please continue offering good service at a reasonable price 👍🏼

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with them

Great experience with them. Quick and efficient. Emna helped us in selecting our appartment and Ava has been great help with our monthly payments.
Definitely recommended!

April 9, 2026
Unprompted review
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Reply from Seven Living

Hi Anique,
Thank you for your review! We’re really pleased you had a positive experience towards Emna and Ava.
Team SevenLiving

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Rated 5 out of 5 stars

Thank you to Ava

Thank you to Ava, who has recently handled my enquiries. This was not my first interaction with her, and her support, professionalism, and dedication are always of the highest standard. I would like to express my appreciation for her help in resolving the situation in a very quick manner. Thank you, Ava, for your excellent customer care. Kind regards. Oskar

April 2, 2026
Unprompted review
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Reply from Seven Living

Hi Oskar,
Thank you for your wonderful feedback! We’re delighted to hear that Ava made your experience smooth and enjoyable. We’ll be sure to pass on your kind words to them.
Team SevenLiving

Rated 5 out of 5 stars

Seven Living is doing good

Seven Living is a professional and helpful property management company. Their staffs are performing excellent and serving me well, like Ava Aulakh and Jiaze Li.

April 8, 2026
Unprompted review
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Reply from Seven Living

Hi Davy,
Thank you for your fantastic review! We’re so pleased to hear that Ava and Jiaze provided such a professional and helpful experience. We’ll be sure to pass along your kind feedback. We look forward to welcoming you again soon.
Team SevenLiving

Rated 5 out of 5 stars

I wanted to take a moment to recognise…

I wanted to take a moment to recognise Ava for the outstanding support she consistently provides. From every interaction, it’s clear that Ava genuinely cares about delivering a high standard of service and ensuring everything is handled smoothly and efficiently.

Ava is always responsive, approachable, and solutions-focused. Whether it’s resolving a query quickly or providing clear guidance, she brings a calm professionalism and attention to detail that makes a real difference. Nothing ever feels like too much trouble, and her communication is always clear, timely, and supportive.

It’s rare to come across someone who combines efficiency with such a personable and proactive approach. Ava is a real credit to the team at Seven Living, and her commitment to residents does not go unnoticed.

Thank you, Ava — your support is truly appreciated.

April 1, 2026
Unprompted review
Seven Living logo

Reply from Seven Living

Hi Drew,

Thank you for taking the time to share such thoughtful feedback. We’re absolutely delighted to hear about your positive experience with Ava.

Your comments truly reflect the level of care, professionalism, and attention to detail we strive to deliver at SevenLiving, and it’s wonderful to know that Ava has made such a meaningful impact. She will be incredibly pleased to hear your kind words.

We’re proud to have her as part of our team, and we sincerely appreciate you recognising her efforts. Thank you again for your support—we look forward to continuing to provide you with a high standard of service.

Team SevenLiving

Rated 5 out of 5 stars

My property is being handled by Ms Ava…

My property is being handled by Ms Ava and she is excellently managing our unit.
she is quite prompt to handle issues, we have recently resolved a 'Council' issue through her intervention.
wishing her good luck while serving at Seven Living

March 4, 2026
Unprompted review
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Reply from Seven Living

Hi Basant,
We appreciate that you have shared your experience and that Ava was super helpful.
Team SevenLiving

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Rated 5 out of 5 stars

Finding tenant

Thank you Paul Szetela has taken initiative for finding tenant with reference check almost 2 months before the current lease expire. It actually saved our time and minimize our property to be vacant.

January 19, 2026
Unprompted review
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Reply from Seven Living

Hi Kelvin,
We really appreciate you sharing your experience of the fantastic service Paul provided.
Team SevenLiving

Rated 5 out of 5 stars

Appreciation to Ava of Finance Department

I would like to extend my sincere appreciation for Ava's initiative and professional expertise in resolving my council tax issue. Her prompt action and thorough understanding of the matter helped correct the mistaken overcharge to my account, and I am truly grateful for her support.

February 25, 2026
Unprompted review
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Reply from Seven Living

Hi Jessica,
We really appreciate your review and special mentions for Ava!
Team SevenLiving

Rated 1 out of 5 stars

Jiaze Li and co - zero stars

They kept hounding me with international phone calls and emails despite telling them to leave me alone. They persist. I’ve asked them to stop contacting me at least 3 times, but the agents think waiting a year then popping back up means i’ll give them the time of day. The lies they spew are outrageous.

This is the same company that asked me for £50 for a floor plan of my property. Gobsmacking.

That chap, Jiaze Li is an unprofessional disgrace. He is a rude, passive aggressive liar. On brand for ‘Seven Group’. He’s still emailing me nonsense and backtalk and an emoji… lord.
Trying to poach clients from other agents. Speaks volume to the type of business you conduct.

Maybe this review will finally get you to back off. I’m not helping you make more money. Go leech off someone else. Thank you and good bye.

ADDED AFTER THEY RESPONDED:
You shouldn’t apologise for how i feel, you should apologise for your unprofessional conduct and unprofessional colleague. Your ‘standard’ follow up email was full of lies which i called out, then the true colours of Seven Living came out. I’m still waiting on a complaint reference. To anyone reading, they tried to take down my review within minutes. When that failed and trust pilot reposted my legitimate review, they politely reply and do some PR damage control. Bunch of cowboys.

February 24, 2026
Unprompted review
Seven Living logo

Reply from Seven Living

Hi Dr Abdulwahab Alansari.

Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way.

After reviewing our records, we can confirm that our team contacted you only as part of our standard follow‑up process, and always with the intention of being helpful. We never aim to contact anyone who does not wish to hear from us, and we apologise if our communication felt unwelcome.

We take all feedback seriously and would be very happy to discuss your experience further to ensure everything is properly resolved. If you would like to talk this through, please feel free to contact us directly so we can assist you.

Regards,
Team SevenLiving

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Rated 5 out of 5 stars

Highly Recommended

Absolutely fantastic service from the Seven Living team—efficient, reliable, and thoroughly professional. A genuinely refreshing experience. Highly recommended.

January 30, 2026
Unprompted review
Seven Living logo

Reply from Seven Living

Hi Steve,
Thank you for taking the time to review us. We are pleased that you are happy with the service provided.
Team Seven Living

Rated 5 out of 5 stars

SevenLiving are efficient and proactive…

SevenLiving are efficient and proactive and in their handling of my leased property, everything has worked like clockwork. I have dealt a lot with Ava Aulakh who is knowledgeable, always very helpful and polite.

January 26, 2026
Unprompted review
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Reply from Seven Living

Hi Kezito,
We appreciate that you have shared your experience and that Ava is super helpful and responsive.
Team SevenLiving

Rated 5 out of 5 stars

Ava Aulakh is the lady who deals with…

Ava Aulakh is the lady who deals with my property /when I send email she responds asap and gives me all the info and help
Needed /a true good asset to the company

January 22, 2026
Unprompted review
Seven Living logo

Reply from Seven Living

Hi Michael,
We really appreciate you sharing your experience of the fantastic service Ava provided.
Team SevenLiving

Rated 5 out of 5 stars

I am impressed with the professionalism…

I am impressed with the professionalism shown by the agency Seven Livings specially the care taken by their team member Ava Aulakh.
Would definitely recommend them in future.

January 21, 2026
Unprompted review
Seven Living logo

Reply from Seven Living

Hi Sulabh,
Thanks for your great review of Ava we really appreciate it.
Team SevenLiving

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Rated 5 out of 5 stars

With good experience with SevenLiving…

With good experience with SevenLiving for half year and would like to special thanks for Ava’s help. She helped to answer all my queries and actively help to check and sent me required information. Really appreciate and her professional service. Thank you.

December 30, 2025
Unprompted review
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Reply from Seven Living

Hi Desmond,
Thank you so much for your compliment about Ava's great work.
Team SevenLiving

Rated 5 out of 5 stars

Excellent letting agents

It has been an absolute pleasure working with Ava and Paul at Seven Living. They are are extremely efficient and respond to all my queries promptly. I couldn't ask for a better agent to manage my property as a landlady. Highly recommended!

January 21, 2026
Unprompted review
Seven Living logo

Reply from Seven Living

Hi Dalbir,
Thank you so much for your kind words and for taking the time to leave such a detailed review. We’re delighted to hear that Paul and Ava have provided such a high level of service and support. Your recommendation means a great deal to us, and we truly appreciate your trust in SevenLiving.
Team SevenLiving

Rated 5 out of 5 stars

Ava and Jaize and very supportive and…

Ava and Jaize and very supportive and really responsive, they are willing to help whenever issue happens!

January 15, 2026
Unprompted review
Seven Living logo

Reply from Seven Living

Hi S,
It is great to have feedback on how supportive Ava and Jiaze has been.
Team SevenLiving

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